• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Net Assurance Cradlepoint LTE Device Lights and Signals

Refer to the following tabs to learn more about the Cradlepoint LTE Device lights and signal meanings.


The Cradlepoint must be powered using an approved 54 VDC power source. Battery usage will power the endpoint but for a limited time.

Cradlepoint LTE Device Lights

Refer to the following table for information about the Cox Business Net Assurance Cradlepoint LTE Device lights.
 

LightMeaning
No Light

image of no lights
If you are not receiving power, check the power switch and source connection, insert the charged battery, or check the power switch.
Green

image of green light
It is powered on.
Blinking Green

image of blinking green lights
The battery powers it.
Yellow

image of solid yellow light
Attention is needed. Log into NCM and use the Remote Connect menu to access the router's NCOS and manage the alert.
Blinking Yellow

image of blinking yellow light
Replace the battery; the installed battery can only hold 60% or less of its original capacity.

Cradlepoint LTE Device Signals

Refer to the following table for information about the Cox Business Net Assurance Cradlepoint LTE Device signals.
 

SignalMeaning
Signal Strength

image of signal strength
LED bars indicate the active modem's signal strength.
No Lights

image of no lights
No Signal
Four Solid Bars

image of four solid bars
Strongest signal.
One Blinking Bar

image of one blinking bar
The weakest signal, a blinking bar, indicates half a bar.
Four Blinking Bars

image of no four blinking bars
The SIM door is not installed, and the modem is off.
Embedded Modem

image of embedded modem symbol
Indicates the connect status for the internal modem.
No Light

image of no lights
The modem is not connected; it is manually disconnected.
Solid Green

image of solid green signal light
The modem has established an active WAN connection.
Blinking Green

image of blinking green signal light
The modem is connecting.
Solid Yellow

image of solid yellow signal light
The modem is not active.
Blinking Yellow

image of blinking yellow signal light
Data connection error. No modem connection is possible.
Blinking Red

image of blinking red signal light
The modem is in the process of resetting.
Use the following options to navigate the installation process.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.