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Managing Your Outgoing Calling Plan

Solution

The ability to manage the Outgoing Calling Plan from MyAccount is restricted. To make adjustments, contact us.

Outgoing Calling Plan allows you to manage outgoing or transferred calls by groups or accounts. These
settings can be customized for anyone subscribed to VoiceManager or IP Centrex services.

To configure Outgoing Calling Plan for a group, use the steps below.

2

On the MyAccount Sign In page, enter your User ID and Password, then click the Sign In button.

3

Under the Voice tab in the My Services section, click Voice Tools.

4

In the User & System Management section, click View More Features.

5

Under the Call Access section, click the Outgoing Calling Plan link.

Result: The Outgoing Calling Plan window is displayed.

6

Click the check boxes from the columns listed to define a call plan for an Account.

Image of Outgoing Calling Plan Accounts

Outgoing Calling Plan by User

To configure Outgoing Calling Plan for a single user, use the steps below.

1

Follow steps 1 through 4 above.

2

Under the Call Access section, click the Outgoing Calling Plan link.

3

Under the Outgoing Calling Plan By User section, click the Show Users drop down menu.

4

Locate an employee from the User Name list, or Search by entering a first name, last name, phone number, or email address in the drop down space provided to edit an existing call plan.

5

Click the Edit link.

6

Click the Outgoing Calling Plan checkboxes to select or deselect the call types listed.

Image of MyAccount Calling Plan by User

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