CoxMail offers three different junk email, also known as spam, filtering options. To view and select the Spam filter that best fits your needs, once you have signed in to CoxMail, choose Options and then the Rules button to see three different spam filtering options.
- Filter and auto delete junk email - Email filtering is turned on and will identify and delete unwanted emails before you ever see them. Deleted emails are not recoverable.
- Tag and deliver junk email - Email filtering is turned on and will identify unwanted emails and change the subject line of the email to include --Spam-- for easy identification. The email will be delivered to your inbox.
- Deliver Junk Email to the Spam Folder - Email filtering is turned on and will identify unwanted email and change the subject line of the email to include --Spam-- for easy identification. The email will then be delivered to your SPAM folder in your webmail client.
You can go back to the CoxMail options window to change this setting at any time.
Submitting Email to Cox
In the event you receive an email that the Junk Email Filtering did not detect as spam, you can send it to Cox for review. We will then work with our partners to ensure that this type of unwanted email is added to the list to be blocked. To submit an email as spam, send it to SpamReport@cox.net.
If the Junk Email Filtering identifies an email as spam but you believe it is not, you can submit this to Cox as well. We will then work with our vendors to ensure that this type of email is not flagged in the future. This is known as a false positive. To submit a false positive, send it to ThisIsNotSpam@cox.net.
Note: All suspect and false positive emails must be forwarded as an attachment.