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Cox Business Dormant Mailbox Retention

Details

Use the following information to learn more about the dormant mailbox retention timelines.
 

Status Action Taken
Dormant Mailbox Locked

If a non-administrative mailbox is not checked for new email messages for more than 120 days, it is considered dormant and will be locked.
 
Note: A non-administrative mailbox is a mailbox that does not have administrative properties. Administrative properties allow a user to manage and provision mailboxes.

The following conditions apply to a locked email mailbox.

  • New messages sent to a dormant mailbox will be returned as undeliverable.
  • Dormant mailboxes in a locked state can be reactivated by accessing your Cox Business Email mailbox at webmail.coxbusiness.com or a POP-3 client, such as Outlook, or by setting up an automatic forward of your WebMail mailbox.
Dormant Mailbox Deleted

When a dormant mailbox is not checked for new email messages for an additional 60 days after it is locked, the mailbox is deleted. Messages remaining in the mailbox at that time will also be deleted.

Important: Once the email mailbox is deleted, messages cannot be recovered.

The following conditions apply to a deleted email mailbox.

  • New messages sent to a deleted mailbox will be returned as undeliverable.
  • Email mailboxes that are deleted lose personalization.
  • If this occurs and you wish to set up a new mailbox, contact your local Cox Business customer support representative.

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