Completing an ID Scan

Use the following steps to complete an ID Scan.

Note: The ID Scan process must be completed using a mobile phone with a US number or a tablet.

From your device, tap the ID Scan verification link received via text or email to display a greeting message.

Tap the Let's get started button.

Tap the Terms & Conditions checkbox and then tap Yes, continue.

From the Here's how it works screen, tap the Go button.

From the Choose your ID screen, tap one of the following ID types to upload.

Note: Only a MyAccount profile owner or administrator's ID can be used.

• Driver's License or State ID Card
• Passport Book
• Passport Card
  
  

From the Capture ID screen, tap the Got it button. Follow the on-screen prompts to take a picture of the front and back of the ID and a picture of yourself, also known as a selfie, using your device's camera.



Note: You may be prompted to retake a picture to get a clear and complete image.

Tap Next to upload the images.

Result:

• If the upload is not successful, then repeat steps 6 and 7.
  
  Note: If the upload is not completed successfully after three attempts, then the ID Scan will fail. Ask another profile owner / admin to reset any impacted user passwords or wait 24 hours to attempt the process again. All steps complete.
  
  
• If the upload is successful, then the You're all set! screen displays. Continue to the next step.