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Changing the Secret Word in the Detection Subscriber Portal

Solution

Your Central Station Passcode / Secret Word is used to cancel a dispatch by the Central Monitoring Station (CMS) in the event of a false alarm. The CMS operator cannot view your secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

Choose your passcode / secret word using the recommendations below.

  • Eight letters or fewer
  • Easy to remember, pronounce, and spell

Follow these steps to change the secret word in your detection subscriber portal.

1

Sign in to the detection subscriber portal.

2

From the My Business page, click the More menu.

Image of More menu

3

Click Account.


Image of Account tile

4

On the Account window, scroll down to the Secret Word section and click VIEW/EDIT.


Image of Unlock Secret Word

5

On the Account Verification window, enter your Master Code.

6

Scroll down to the Secret Word section to view the current Secret Word. Complete the following steps.

  1. In the Secret Password field, enter a new Secret Word.

    Note: The secret word must not be more than eight letters.

  2. Click SAVE ALL to accept the changes.

    Image of Unlock Secret Word