• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Basic LAN Integration Setup for Cox Business Managed WiFi

Details

Cox Business Managed WiFi provides your customers and employees with a commercial-grade, fast, and secure connection to the internet via WiFi. Read the following information about basic Local Area Network (LAN) Integration.

Basic LAN Integration

Read the following information to learn about basic Local Area Network (LAN) integration.

  • Basic LAN Integration allows the integration between the wired LAN and the Wireless LAN (WLAN) to enable wired devices to communicate with wireless devices across the same network layer. Common devices include desktop computers, servers, printers, point of sale equipment, surveillance cameras, tablets, smart phones, and laptops, as well as other things. This enables customers to print from a tablet to a wired printer, or to print from a wired desktop computer to a WiFi printer.
  • During initial installation, Cox Business provides additional information about the availability of a la carte IPv4 static IP addresses to help attach equipment to an unmanaged port.
  • Unmanaged ports (Direct Internet Access)  are used for servers and equipment that require a direct connection to the internet. They are also used for equipment is reached from outside your business's firewall.
  • For Direct Internet Access configuration, the connection to internet is open. Your business is responsible for providing security, for example a firewall, between the Switch and your equipment.
  • A Layer 3 Edge Router is required to connect more than one server or network equipment to the unmanaged port.

Switch Port Connection

Businesses can select from the following WiFi networks.

  • Guest Network
  • Private Network

The Managed WiFi Switch is configured with managed and unmanaged ports.  An Unmanaged Port access Network determines what devices can be connected to available ports. Learn more using the table and image below.

Port NumberDetails
1

Uplink to Cable Modem

2Uplink to vEdge
3-5
  • Wireless Access Points
  • No device should be connected to port 5 for locations that only have two access points installed.
6-8Private LAN Managed port - enabled ports
9, 11, 12Disabled ports
10Unmanaged port - enabled port


image of the Switch Ports

Connecting Devices to a Modem

Use the table below to connect devices to your modem.

If...Then...
Integrating Wired and Wireless devices on one networkConnect the device to one of the Managed ports 6-8.

Enabling Bridge Mode with direct access to internet and excluding the device from your WiFi network

Connect to unmanaged port 10.


Notes:

  • Devices connected to Managed WiFi, ports only communicate with other devices that are connected to Managed ports and wireless devices connected to a WiFi Private SSID 1. 
  • A device connected to a Private SSID 1 does not communicate with a device connected to a Private SSID 2 and vice versa.
  • A device connected to Private SSID 2 cannot connect to a wired device that is connected to ports 6-8.

Support Scope

Use the table below to view items that are in and out of the scope of technical support provided by Cox Business.
 

Support ScopeActivities
In-Scope
  • Static IP address (Private / Internal) Private Managed Network (Wireless SSID 1 to 4 and Wired ports to 6 to 8)
  • WiFi Portal Access and Circuit Education 
  • Internet access and modem CPE
  • Configuration of select devices 
  • WiFi equipment including switch, router, access points and cabling
  • Guest splash page customization
  • WiFi heat mapping
  • Wireless connectivity via browser
  • Static IP address (Public IP) to Private Unmanaged Network (port 10)
  • Content filtering
  • Usage reporting
  • MAC address authentication
  • Guest splash page templates
  • SSID management 
  • Hidden SSID
  • Passcode management (manual / automated)
  • End user speed management  / profiles
  • Browser-less devices
Out-of-Scope
  • Connecting applications and web services, such as VPN, Skype, Microsoft software, and others
  • Guest splash page customization
  • Content filtering customization
  • Onboard firewall customization

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.