Cox cares about our customers' safety online, and we proactively look for suspicious activity on customers' Cox accounts. Certain behaviors, including the following, can indicate your account credentials have been compromised.
- Logins to Cox resources from unusual IP addresses or geographic locations
- Emails from a Cox email address being auto-forwarded to a suspicious mailbox
- Unfamiliar mailboxes displaying in the webmail interface for a Cox email address
- Account credentials are found on a list posted online by criminals
If we detect these or other suspicious behaviors, we proactively lock the account suspected of being compromised. This is done to prevent criminals from using the account to perform malicious activities.
Avoiding Compromised Account Credentials
Here are some tips to avoid a compromise of your account credentials.
- Avoid reusing login information on multiple web sites. An account compromise on one site can lead to your account credentials being obtained on other sites.
- Avoid clicking on potentially malicious email links.
- Update your Cox username and password combination to credentials you've never used before. Do not use these credentials on other web sites.
- Ensure your anti-virus software is up to date.
Securing Your Account
If you experience an account compromise, perform the following to secure your account.
- Log in to your Cox account from an uninfected device. This prevents keyloggers from capturing your password.
- Review your primary contact email to ensure it has not been changed without your knowledge. For help, see Changing Your Primary Contact Email on Cox.com.
- Change the account credentials below, as they may no longer be secure.
- Password - See Resetting Your Cox Password
- Secret question / answer - See Changing Your Security Question and Answer on Cox.com
- PIN - See Changing Your Cox PIN on Cox.com
- If you have a Cox email address, use webmail (https://myemail.cox.net) to check for any unauthorized forwarding or filter rules on all email accounts.
- If you are a Cox Voice customer, check Voice Tools on Cox.com or the Cox Voice Everywhere app to ensure call forwarding or any other settings haven't been changed without your knowledge. Monitor long-distance and international long-distance calls to make sure calls are not being made without your approval.
- If you have used your Cox account credentials on other web sites, change your credentials on those sites as well.