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Tips to Secure Your Cox Account

Details

We care about your safety online and proactively monitor your account for suspicious activity. The items listed below may flag your account for suspicious behavior.

  • Logins to Cox resources from unusual IPs or locations
  • Emails sent to your Cox Email address that auto-forward to suspicious mailboxes
  • Unknown email addresses or mailboxes displaying in your Cox Email inbox
  • Account credentials are found on a list posted online by criminals

If we detect these or other suspicious behaviors, we proactively change your password to protect you against malicious activity. Unfortunately, this also locks you out of your account until you change your password.

Preventing a Compromised Account

Keep your account safe using the following tips.

  • Use your Cox account login information only for Cox resources. If your login credentials are stolen on another website, they can be used to access your Cox accounts.
  • Do not click on links in emails from people you don't know.
  • Update the passwords for each of your Cox user IDs to passwords you've never used before. Use unique passwords for each Cox user ID. Do not use these user ID and password combinations on other websites.
  • Confirm that your anti-virus software is up to date.

Securing Your Account

If any of your accounts have been compromised online, complete the following steps to secure your Cox account.

1

Log in to your Cox account on a secure, private device.

2

Remove any logins or email accounts that you do not recognize or use. For help, refer to Managing Secondary Users in My Account.

3

Change your PIN, password, and secret questions and answers.

4

For an extra layer of security, activate two-step verification. For more details, refer to Enrolling in Two-Step Verification in My Account.

5

If you have a Cox Email address, go to myemail.cox.net to check for any unauthorized forwarding or filter rules on all of your email accounts.

6

If you are a Cox Voice customer, check Voice Tools in My Account on Cox.com for the following items.

  • Settings - Make sure call forwarding or any other settings haven't been changed without your knowledge.
  • Call History - Monitor long-distance and international calls for a few weeks to ensure calls are not being made without your approval.
7

If you have used the same user ID and password combination on Cox.com and other websites, change your credentials to something unique on other websites to prevent malicious activity on those sites.

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