• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

support site section

Support

Using Android Security Question and Uninstall Protection Feature

Solution

As of March 21, 2024, free McAfee subscriptions will no longer be included in Cox Internet plans.

  • If you already have the McAfee software downloaded, you can continue using it until June 27, 2024.
  • Customer Notifications will be sent out to subscribers on April 25, 2024.
  • Cox will discontinue offering or supporting McAfee Anti-Virus software for all customers as of June 27, 2024.
  • On or before June 27, 2024, Cox customers should remove the Cox-provided McAfee software from their devices.

Learn how to use the security question and uninstall the protection feature on Android devices.

1

Open the McAfee Multi-Access app.

2

Is there an orange circle at the top of the app? To proceed, follow the instructions in the table below.
 

If... Then...
Yes
  1. Select and enter an answer for two security questions.
  2. Click Save.

    Note: This option allows you to reset the PIN without an active Internet connection.
No
  1. Tap Settings.
  2. Tap Set Your Security Question.
  3. Enter your PIN.
  4. Select and answer two security questions.
  5. Click Save.

Search for More Articles

© 1998 - 2024 Cox Communications, Inc.