Law Enforcement and Subpoenas Information

Notice to parties serving subpoenas on
Cox Communications

Updated 10/11/2019

How to Reach Cox:

Forms:

Business Hours
(Eastern time):
8:00 am to 5:00 pm

SubpoenaResponse@cox.com
Messages:
(404) 269-0100
Information Line and Voice
Fax: (404) 269-1898

After Business Hours
Emergencies:

National Technical Operations
Center
Phone: (877) 866-4474

Cox Home Security
Emergencies Only
Phone: (800) 633-2677

Complete Law Enforcement Handbook

Print version of this policy

Emergency Request Authorization

Emergency ELSUR Request Form

Lawful Intercept Worksheet

Law Enforcement Alarm Activity Request Form

Customer Authorization for Alarm Activity Disclosure Form

FAQs

Service of Process
Cox Communications and its subsidiaries accept service of subpoenas, warrants and court orders, subject to payment of costs, at:

SubpoenaResponse@cox.com

Fax: (404) 269-1898

Our physical address is:

Records Custodian
Cox Communications
6205-B Peachtree Dunwoody Road
Atlanta, GA 30328

Physical service may be made on the agent for service of process for Cox Communications, available from the Secretary of State wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 400, Norcross, GA 30092. We do not accept service at any of our local offices.

Restrictions
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges, including cost of collection. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state and requests for expedited response will not be granted. You will be notified if hourly charges apply and can request an estimate.

Response Time
Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within 10 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Extensive toll, IP address and call record detail requests may require 30 days or more.

Questions
During business hours Eastern Time, all questions should be directed as follows:

Fax: (404) 269-1898
Email: SubpoenaResponse@cox.com
Phone: (404) 269-0100 (Voice messages will be returned within 1 business day)

Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then fax a copy of your original subpoena with a cover page asking for the status.

Records Retention
The following retention policies generally apply to frequently sought records:

IP Assignment Logs	Up to 6 months
Subscriber Information	3 years
Call Records	18 months (up to 36 in certain states)
Security Activity Logs	13 months
Security Video Clips and Images Security Constant Video Recording LEA Preservation Requests	30 days 10 days 90 days (additional 90 days upon further request)

Requirement for Court Order or Warrant — Except as provided in 18 U.S.C.§ 2703, content of communications may not be provided without court order or warrant.

Cost Reimbursement (18 U.S.C.§ 2706)

$50.00	Per account for basic information*
$40.00	Per account for alarm activity information
$25.00	Per account for alarm activity information (Cox customers only)
$100.00	Expedited handling fee
$50.00/Month	Telephone *call detail* records (other than toll)
No Charge	Telephone *toll record* and basic subscriber records of 10 or less**
$25.00/first 3 months $25 each addt'l	Telephone call detail records (civil cases, for customers)
$5.00/Account	In excess of 10 subscribers

$75.00/hr./staff	Requests requiring greater than 0.5 hours ($40.00 minimum)
$80.00	Preservation requests
No charge	Non-expedited child pornography or endangerment investigations and investigations of harassing or abusive calls, if documented when requested and unless expedited response is sought
Pen Register/Trap and Trace	$1,550 initial, $1,000/month
Wiretap	$2,100 initial, $1,775/month

Copyright Infringement Cases

$60.00/per IP address	1-10 IP Addresses
$55.00/per IP address	11-20 IP Addresses
$50.00/per IP address	21-above IP Addresses
	* Requests based on IP addresses must include date, time and time zone information in order to receive a response.
	** Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous may be charged for under 18 USC 2706. Law enforcement can determine providers at http://www.npac.com. Telephone account information in civil cases is charged at $50.00 per account.
Payment methods	Include invoice reference number with payment

Check:	Make payable to Cox Communications, Inc. (Tax ID # 58-2112281) (Dun's # 789111374-1234) Subpoena Compliance Payments Cox Communications 6205-B Peachtree Dunwoody Rd. 16th Floor Atlanta, GA 30328
Credit Card:	American Express, Visa and MasterCard accepted.
EFT:	Contact us for instructions.

Contact Information (Please do not direct status requests or questions concerning subpoenas to these individuals)

Saquonna Duncan	Saquonna.Duncan@cox.com Phone: (404) 269-6841
Angela Frazier	Angela.Frazier@cox.com Phone: (404) 847-6180
Blaine Holton (National Security / Classified – 24/7)	Phone: (678) 645-4853 Fax: (678) 645-5853
Duane Ritter (National Security / Classified – 24/7)	Phone: (678) 645-0670 Fax: (678) 645-1679