Updated 01/17/2020
| How to Reach Cox: | Forms: |
Business Hours SubpoenaResponse@cox.com Emergencies: National Technical Operations Cox Home Security | Complete Law Enforcement Handbook Emergency Request AuthorizationEmergency ELSUR Request Form Lawful Intercept Worksheet Law Enforcement Alarm Activity Request Form Customer Authorization for Alarm Activity Disclosure Form FAQs |
Service of Process
Cox Communications and its subsidiaries accept service of subpoenas, warrants and court orders, subject to payment of costs, by email at:
| or by fax at (404) 269-1898 We do not accept service at any of our local offices. |
Our physical address is:
Records Custodian |
Physical service may be made on the agent for service of process for Cox Communications, available from the Secretary of State wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 300, Norcross, GA 30092. We do not accept service at any of our local offices.
Restrictions
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges, including cost of collection. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state and requests for expedited response will not be granted. You will be notified if hourly charges apply and can request an estimate.
Response Time
Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within 10 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Extensive toll, IP address and call record detail requests may require 30 days or more.
Questions
During business hours Eastern Time, all questions should be directed as follows:
Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then send a copy of your original subpoena with a cover page asking for the status.
Records Retention
The following retention policies generally apply to frequently sought records:
IP Assignment Logs | Up to 6 months |
Subscriber Information | 3 years |
Call Records | 18 months (up to 36 in certain states) |
Security Activity Logs | 13 months |
Security Video Clips Security Constant Video LEA Preservation Requests | 30 days
|
Requirement for Court Order or Warrant — Except as provided in 18 U.S.C. § 2703, content of communications may not be provided without court order or warrant.
Cost Reimbursement (18 U.S.C.§ 2706)
$50.00 | Per account for basic information* | |
$40.00 | Per account for alarm activity information | |
$25.00 | Per account for alarm activity information (Cox customers only) | |
$100.00 | Expedited handling fee | |
$50.00/Month | Telephone call detail records (other than toll) | |
No Charge | Telephone toll record and basic subscriber records of 10 or less** | |
$25.00/first 3 months | Telephone call detail records (civil cases, for customers) | |
$5.00/Account | In excess of 10 subscribers | |
$75.00/Hr./staff | Requests requiring greater than 0.5 hours ($40.00 minimum) | |
$80.00 | Preservation requests | |
No charge | Non-expedited child pornography or endangerment investigations and investigations of harassing or abusive calls, if documented when requested and unless expedited response is sought | |
Pen Register/Trap and Trace | $1,550 initial, $1,000/month | |
Wiretap | $2,100 initial, $1,775/month | |
| Copyright Infringement Cases | ||
$60.00/per IP address | 1-10 IP Addresses | |
$55.00/per IP address | 11-20 IP Addresses | |
$50.00/per IP address | 21-above IP Addresses | |
| * Requests based on IP addresses must include date, time and time zone information in order to receive a response. | ||
| ||
| Payment methods | Include invoice reference number with payment (American Express, Visa and MasterCard accepted) | |
| ||
Check: | Make payable to Cox Communications, Inc. (Tax ID # 58-2112281) (Dun’s # 789111374-1234) Subpoena Compliance Payments Cox Communications 6205-B Peachtree Dunwoody Rd. 16th Floor Atlanta, GA 30328 | |
Credit Card: | American Express, Visa and MasterCard accepted. | |
| EFT: | Contact us for instructions | |
Contact Information (Please do not direct status requests or questions concerning subpoenas to these individuals)
Saquonna Duncan | Saquonna.Duncan@cox.com Phone: (404) 269-6841 |
Angela Frazier | Angela.Frazier@cox.com Phone: (404) 847-6180 |
Blaine Holton | blaine.holton@coxinc.com Phone: (678) 645-4853 Fax: (678) 645-5853 |
Eric Winter | eric.winter@coxinc.com Phone: (678) 645-0670 Fax: (678) 645-1679 |
National Technical Operations Center | nocsubpoena2@cox.com Phone: (877) 696-1662 opt 3,3,2 |
Cox Home Security Emergencies Only | Phone: (800) 633-2677 |
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