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Notice to parties serving subpoenas on
Cox Communications

Updated 01/17/2020

How to Reach Cox: Forms:

Business Hours
(Eastern time):
8:00 am to 5:00 pm

(404) 269-0100
Information Line and Voice
Fax: (404) 269-1898

After Business Hours

National Technical Operations
Center Phone: (877) 696-1662 opt 3,3,2

Cox Home Security
Emergencies Only
Phone: (800) 633-2677

Complete Law Enforcement Handbook

Print version of this policy

Emergency Request Authorization

Emergency ELSUR Request Form

Lawful Intercept Worksheet

Law Enforcement Alarm Activity Request Form

Customer Authorization for Alarm Activity Disclosure Form


Service of Process
Cox Communications and its subsidiaries accept service of subpoenas, warrants and court orders, subject to payment of costs, by email at:


or by fax at (404) 269-1898

We do not accept service at any of our local offices.


Our physical address is:

Records Custodian
Cox Communications
6205-B Peachtree Dunwoody Road
Atlanta, GA 30328


Physical service may be made on the agent for service of process for Cox Communications, available from the Secretary of State wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 300, Norcross, GA 30092. We do not accept service at any of our local offices.

Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges, including cost of collection. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state and requests for expedited response will not be granted. You will be notified if hourly charges apply and can request an estimate.

Response Time
Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within 10 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Extensive toll, IP address and call record detail requests may require 30 days or more.

During business hours Eastern Time, all questions should be directed as follows:

  • Fax:       (404) 269-1898
  • Email:    SubpoenaResponse@cox.com
  • Phone:  (404) 269-0100 (Voice messages will be returned within 1 business day)

Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then send a copy of your original subpoena with a cover page asking for the status.

Records Retention
The following retention policies generally apply to frequently sought records:

IP Assignment Logs    

Up to 6 months

Subscriber Information    

3 years

Call Records    

18 months (up to 36 in certain states)

Security Activity Logs    

13 months

Security Video Clips
and Images

Security Constant Video

LEA Preservation Requests    

30 days

10 days

90 days (additional 90 days upon further request)


Requirement for Court Order or Warrant — Except as provided in 18 U.S.C. § 2703, content of communications may not be provided without court order or warrant.


Cost Reimbursement (18 U.S.C.§ 2706)


Per account for basic information*


Per account for alarm activity information


Per account for alarm activity information (Cox customers only)


Expedited handling fee


Telephone call detail records (other than toll)

No Charge    

Telephone toll record and basic subscriber records of 10 or less**

$25.00/first 3 months    
$25 each addt'l    

Telephone call detail records (civil cases, for customers)


In excess of 10 subscribers



Requests requiring greater than 0.5 hours ($40.00 minimum)


Preservation requests

No charge   

Non-expedited child pornography or endangerment investigations and investigations of harassing or abusive calls, if documented when requested and unless expedited response is sought

Pen Register/Trap and Trace    

$1,550 initial, $1,000/month


$2,100 initial, $1,775/month

Copyright Infringement Cases

$60.00/per IP address    

1-10 IP Addresses

$55.00/per IP address    

11-20 IP Addresses

$50.00/per IP address    

21-above IP Addresses

  * Requests based on IP addresses must include date, time and time zone information in order to receive a response.

** Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous may be charged for under 18 USC 2706. Law enforcement can determine providers at http://www.npac.com. Telephone account information in civil cases is charged at $50.00 per account.

Payment methods
Include invoice reference number with payment (American Express, Visa and MasterCard accepted)



Make payable to Cox Communications, Inc.
(Tax ID # 58-2112281) (Dun’s # 789111374-1234)

Subpoena Compliance Payments
Cox Communications
6205-B Peachtree Dunwoody Rd. 16th Floor
Atlanta, GA 30328

Credit Card:

American Express, Visa and MasterCard accepted.

EFT: Contact us for instructions


Contact Information (Please do not direct status requests or questions concerning subpoenas to these individuals)

Saquonna Duncan

Phone: (404) 269-6841

Angela Frazier

Phone: (404) 847-6180

Blaine Holton
(National Security / Classified – 24/7)

Phone: (678) 645-4853
Fax: (678) 645-5853

Eric Winter
(National Security / Classified – 24/7)

Phone: (678) 645-0670
Fax: (678) 645-1679

National Technical Operations Center
(after 5pm Eastern Time)

Phone: (877) 696-1662 opt 3,3,2

Cox Home Security Emergencies Only
(after 5pm Ea stern Time)

Phone: (800) 633-2677

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