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Cox Mobile Acceptable Use Policy

Effective Date: June 26, 2023 (v.3)

Cox Wireless, LLC and its affiliates and/or distribution partners (collectively "Cox") are pleased that you have chosen to subscribe to wireless service from Cox (the "Service"). For purposes of this policy, the Service includes all equipment and features which may be offered by Cox.  Our goal is to provide you and our other subscribers with a quality wireless experience. The Cox Mobile Acceptable Use Policy (the "AUP") has been designed to protect our Service, our subscribers, and the community as a whole from inappropriate, illegal, or otherwise objectionable activities or activities that may impair the networks used to provide Service or the experience of other Cox subscribers. Please read this policy prior to accessing the Service. All users of the Service must abide by this AUP. Violation of any term of this AUP may result in the immediate suspension or termination of your access to the Service and/or your Cox account and in some instances may result in Cox seeking civil or criminal remedies for unlawful conduct. This AUP should be read in conjunction with the Cox Mobile Customer Service Agreement, Privacy Policies, and other applicable policies.

By using the Service, you agree to abide by, and require others using the Service via your account to abide by, the terms of this AUP. This AUP may be updated from time to time, and Cox will make customers aware of such changes by posting the current version on this website. Revised versions this AUP are effective immediately upon posting, so you should consult this document regularly to ensure that your activities conform to the most recent version. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD IMMEDIATELY STOP THE USE OF THE SERVICES AND NOTIFY THE COX CUSTOMER SERVICE DEPARTMENT SO THAT YOUR ACCOUNT MAY BE CLOSED.

1.  Acceptable Uses —

You may use the Service and conduct data sessions for the following non-commercial, individual consumer purposes: voice calling typical of an individual, non-commercial user of the Service, sending and receiving of SMS and/or MMS typical of an individual, non-commercial user of the Service, Internet access and browsing, email, and usage of applications approved by the manufacturer of your equipment or the developer of the operating system used on your equipment that are installed on your equipment.

2.  Prohibited Activities —

You may not use the Service in a manner that does any of the following: violates any applicable local, state, federal or international law, order or regulation, infringes upon the rights of others, interferes with or diminishes the use and enjoyment of the Service by others, or interferes with or diminishes Cox's ability to provide the Services. Additionally, you may not use the Service in the following ways:

  • to harm or attempt to harm a minor, including, but not limited to, hosting, possessing, distributing, or transmitting child pornography or other material that is unlawful;

  • to conduct, participate in, or otherwise facilitate, fraudulent or illegal schemes or to take part in any fraudulent activities, including impersonating any person or entity or forging anyone else's digital or manual signature;

  • to invade another person's privacy, stalk, harass, or otherwise violate the rights of others;

  • to post, transmit, or distribute content that is illegal, threatening, abusive, libelous, slanderous, defamatory, promotes violence, or is otherwise offensive or objectionable in Cox's sole discretion;

  • to restrict, inhibit, or otherwise interfere with the ability of any other person to use or enjoy their equipment or the Service, including, without limitation, by posting or transmitting any information or software which contains a virus, lock, key, bomb, worm, Trojan botnet, cancelbot, or other harmful feature or transmitting such large amounts of data, information, and/or other content beyond typical individual, non-commercial usage by a Cox Mobile customer;

  • access or use the Service with identifying information or addresses other than those assigned to you by Cox or assigned to the equipment you use in connection with the Service;

  • Modify or alter any equipment used in connection with the Service in a manner that is not authorized by Cox or the equipment manufacturer or causes interference, impedes, or affects other users of the Service, or permits you or another to engage in fraudulent or deceptive practices in connection with the Service;

  • Modify or tamper with your device, including but not limited to unlocking, rooting, re-flashing, jailbreaking, or altering the build state of your device in a manner which conflicts with Cox’s policies or rules on unlocking equipment, or engaging in any unauthorized or illegal use of your device or the Service, or assisting others in such acts;

  • Resell your SIM Card or allow an unauthorized person to use or access your SIM Card, alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption elements of your SIM Card, or to allow any other person to do so;

  • Improperly collect or store personal data about other users;

  • Resell or redistribute the Service to any third party via any means;

  • Transmit such large amounts of data, information, and/or other content beyond typical individual subscriber, non-commercial usage for a Cox Mobile customer as may disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any related network infrastructure or facilities used to deliver the Service, whether such disruption or degradation affects your own use of the Service or another customer's use.

  • Violate export laws, regulations, and rules, including, without limitation, violations of the Export Administration Act and the Export Administration Regulations administered by the Department of Commerce;

  • Violate the rules, regulations, or policies that apply to any third-party network, server, computer database, or website that you access;

  • Excessive voice usage, including, but not limited to excessive or frequent calls to the same telephone number, excessive inbound  or outbound calls, excessive calls during business hours, excessively long calls to a single telephone number, calls made to numerically sequential telephone numbers, excessive calls to territories of the United States, high volume termination and re-initiation of calls, engaging in continuous or extensive call forwarding, using the Service for transmission or reception of broadcasts, telemarketing, fax broadcasting, chat lines, conference bridge or call center functions, or using an auto-dialer in connection with the Service;

  • Excessive inbound or outbound SMS or MMS messaging including, but not limited to using any Service to engage in spam or junk SMS or MMS messaging or using applications that engage in unattended use or generate automatic SMS or MMS feeds, or engage in automated machine-to-machine or machine-to-person messaging;

  • Excessive use of equipment as a mobile “hotspot” tethered to other devices or other excessive data usage that is not typical of an individual consumer’s non-commercial, personal use including but not limited to automated connections that allow web broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer file sharing, use of Service as a substitute or back-up for private lines, landlines, or full-time or dedicated data connections, excessive and/or disproportionate data usage that contributes or has the potential of contributing to network congestion, spam or unsolicited commercial or bulk email generation, using unauthorized software or devices to maintain a continuous active Internet connection when the connection would otherwise have entered idle mode, and usage that conflicts with applicable law;

  • Use of domestic roaming data in excess of 200 megabytes per billing cycle, or excessive domestic roaming voice minutes per billing cycle (in which event Cox may disable roaming data on your account).

  • If international long distance or international roaming is included in your rate plan, exceeding the international long distance or international roaming limits or thresholds set out in your Rate Plan (in which event Cox may disable international long distance or international roaming on your account);

  • using the Service or device in a manner that harms Cox’s reputation;

  • Violate any other Cox policy or guideline.

  • any attempt to assist or facilitate anyone engaging in any of the above prohibited activities.

3.  Intellectual Property Infringement —

You may not use the Service to post, copy, transmit, or disseminate any content that infringes the patents, copyrights, trade secrets, trademark, moral rights, or propriety rights of any party. Cox assumes no responsibility, and you assume all risk regarding the determination of whether material is in the public domain, or may otherwise be used by you for such purposes.  Cox may take steps to protect against or prevent repeat infringers from violating the intellectual property rights of third parties, including taking action in response to notices received from copyright owners under the Digital Millennium Copyright Act of 1998 (17 U.S.C. § 512). Pursuant to the DMCA and other intellectual property legal requirements, Cox may terminate Service (or suspend Service without advance notice), where warranted, if you or others using your account are repeat infringers.  

Cox is not responsible for protecting against or investigating or preventing infringement of your copyrighted materials you transmit using the Service, but Cox will process and investigate valid notifications of claimed infringement under the DMCA.  Cox may also participate, on terms agreed to by Cox, in copyright alert and response programs.

4.  User Content —

You are solely responsible for any information that is transmitted from your equipment or your account on the web or other Internet services. You must ensure that the recipient of the content is appropriate and must take appropriate precautions to prevent minors from receiving inappropriate content. Cox reserves the right to refuse to post or to remove any information or materials from the Service, in whole or in part, that Cox deems, in its sole discretion, to be illegal, offensive, indecent, or otherwise objectionable. Cox does not have any obligation to monitor such content or transmissions but reserves the right to monitor them from time to time for violations of this AUP, the Cox Mobile Customer Service Agreement, and applicable law.

5.  Commercial Use —

The Service is designed for personal, non-business-related use and may not be used for commercial purposes (except for reasonable incidental uses such as telecommuting, online education, and the like).

6.  Misuse of Service —

You may be held responsible for any misuse or abuse of the Service that occurs through your account or equipment associated with your account, even if such uses are inadvertent or unintended. You must therefore take precautions to ensure that others do not gain unauthorized access to the Service, misuse, or abuse the Service, including conduct in violation of this AUP.

7.  Hacking/Attempted Unauthorized Access —

You may not use the Service to breach or attempt to breach the security of another user, intercept another user’s communications, or attempt to gain access to any organization or person's computer, software, or data without the knowledge and consent of such person. The equipment and the Service may not be used in any attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks or computers for any reason. Use or distribution of tools for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited.

8.  Security —

You are solely responsible for the security of any device connected to the Service, including any data stored on that device. You are responsible for implementing appropriate security precautions for all systems connected to the Service to protect against threats such as viruses, spam, Trojan botnets, and other malicious intrusions.

9.  Disruption of Service —

You may not disrupt the Service in any manner. You shall not interfere with computer networking or telecommunications services to any user, host, or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges or attempts to "crash" a host.

10. Viruses, Trojan Horses, Worms and Denial of Service Attacks —

Software or other content downloaded using the Service may contain viruses and it is your sole responsibility to take appropriate precautions to protect your equipment from damage to its software, files, and data. You are prohibited from posting, transmitting or disseminating any information or software that contains a virus, Trojan horse, spambot, worm or other harmful program or that generates levels of traffic sufficient to impede others' ability to send or retrieve information. Prohibited conduct of this type includes denial of service attacks or similarly disruptive transmissions, as well as transmissions containing other harmful or malicious features. We may suspend the Service without prior notice if we detect a harmful program such as a virus infection. Your service will be resumed once the harmful program is removed.

11. Email —

You may not use the Service to send bulk, commercial or unsolicited ("spam") email messages, chain mail, messages that contain no substantive content or any messages that could be categorized as phishing. The Service may not be used to collect responses from unsolicited email sent from accounts on other Internet hosts or email services that violate this Policy or the acceptable use policy of any Internet service provider or wireless service provider. In addition, "mail bombing," the sending of numerous copies of the same or substantially similar messages or very large messages or files with the intent to disrupt a server or account, is prohibited.

You may not reference Cox in the header or body of an unsolicited email. Further, you may not take any action which implies that Cox is the sponsor of any unsolicited email even if that email is not sent through the Service. Further, forging, altering, or removing electronic mail headers is prohibited.

12. Data Usage, Data Storage and Other Limitations —

Cox offers data plans with different terms.  You must comply with the current limits and other requirements associated with your data plan.  Information on data plans, usage and other features can be found at https://www.cox.com/residential/mobile/cell-phone-plans.html. New technologies, applications, and activities connected or used in connection with your equipment and/or the Service may consume data. You must ensure that any new or expanded uses of the Service are both consistent with your Cox data plan and do not cause exceptional or abusive data consumption and related impacts to the network.

In rare cases, multiple or simultaneous data consuming activities may adversely impact the Service. You must ensure that your activities do not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in Cox's sole judgment) an unusually great burden on the network itself. In addition, you must ensure that your use does not improperly restrict, inhibit, disrupt, degrade, or impede Cox's ability to deliver the Service and monitor the Service, The Service is subject to reasonable network management practices.

13. Misuse and Abuse of the Cox Network —

Cox reserves the right to determine, from time to time and in its sole discretion, data usage thresholds which rise to the level of abuse or misuse of the network. While Cox has no obligation to monitor the Service and does not monitor the activity of individual Service accounts for violations of this Policy, it will respond appropriately if it becomes aware of misuse or abuse use of the Service. In some rare cases, where individual use reaches an abusive level, Cox may take any reasonable steps, as determined in its sole discretion, to inform You. Where Cox is unable to reach you, or if the issues in question have not been resolved after consultation with Cox, Cox reserves the right immediately to suspend or terminate the Service as it deems necessary to protect the network, the Service and other Cox users, with or without notice. Neither Cox nor its affiliates, suppliers, or agents will have any liability for any of these responsive actions. These actions are not Cox's exclusive remedies and Cox may take any other legal or technical actions it deems appropriate with or without notice.

14. Use of Unauthorized Signal Boosters or Repeaters —

You are not permitted to use any signal boosters or repeaters in connection with the Service other than equipment you obtain from Cox or that is approved by Cox for use with the Service.

15. Conflict —

In the event of a conflict between the Cox Mobile Customer Service Agreement and this AUP, the terms of the Cox Mobile Customer Service Agreement will prevail.

16. Notice of Violations —

You understand and agree that Cox may contact you about violations of this AUP via the contact information and methods you have on file with Cox, and you acknowledge and agree that you may not revoke your consent to receive communications from Cox about violations of this AUP via the contact information and methods you have on file with Cox.

17. How to Contact Cox —

For any questions regarding this AUP, complaints of violations, or cancellation notices, please contact Cox at:
Email: CoxMobileAUP@cox.com