You have been directed to this page because Cox received a complaint that someone used your Cox High Speed Internet (CHSI) service for the unauthorized copying and distribution of a copyrighted work, probably through a file sharing program. Cox Communications, consistent with federal law, prohibits the use of CHSI for copyright infringement in the CHSI Acceptable Use Policy.
If we have your email address on file, you should have previously received an email notice from Cox, which contains the complaint, the title of the specific copyrighted work and the date and time the distribution occurred. THIS INFORMATION IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY, AND IS NOT INTENDED AS LEGAL ADVICE. YOU MAY WISH TO CONSULT WITH AN ATTORNEY.
If you do not take action as outlined below and Cox continues to receive complaints, your Cox High Speed Internet service may be terminated.
If you do not own the copyrighted work, remove the work from all computers and other devices where stored. If you do own the copyrighted work, then you need to take steps to ensure it is not shared online. In most cases, these files are being shared from a computer with the rest of the Internet via a peer-to-peer file sharing program such as BitTorrent. If the file continues to be shared, Cox will continue to receive infringement notices about your account. We also recommend you remove the file sharing program that is being used to share the files.
If you need to search your computer for files that may be related to the copyright violation notice, please visit the support website for your computer's operating system to learn how to do so.
Stop file-sharing of copyrighted material over the internet by removing the programs from your computer that enable file-sharing such as peer-to-peer software.
If you still need additional assistance, Cox offers fee-based technical support for this issue along with other technical needs through Cox Complete Care (CCC) at 877-COX-ASST (877-269-2778). There are also other non-Cox resources that provide technical support for a fee and can assist you in removing the files and/or the file sharing software.
There are companies that search the Internet, looking for evidence of distribution of copyrighted works. Once a company detects this activity, they record the title of the work, the date and time of the alleged infringement, and the associated IP address. The copyright holder or agent then sends a complaint to Cox, including the date, time, title of the copyrighted work and the IP address. Cox then forwards the complaint to the subscriber that was assigned that IP address.
Currently, Cox uses a graduated approach of increasing severity to notify subscribers, from email notifications to the suspension of Internet service for repeated or severe cases. For this reason, it is very important that Cox have a current email address on file for its subscribers.
Yes, if you do not take the necessary steps to stop your Internet service from being used for copyright infringement, your Cox High Speed Internet service will be disconnected, and you are responsible for any applicable early termination fees if you are under a term agreement. (Your other Cox services will not be disconnected, but any Cox service that requires an Internet connection, such as Cox HomeLife, will not function.)
If your service is disconnected as a result of copyright infringement, you cannot subscribe to Cox High Speed Internet for a period of six months (180 days). After that time, you may subscribe again (additional installation or reconnection charges may apply). However, if after reconnection your Internet service is used again for copyright infringement, your Internet service will again be disconnected, and you may not be permitted to subscribe again.
If you feel that the complaints are in error, you may file a Counter Notification with Cox. The process to do this is set forth below. Please note: if you file a counter notification, Cox will forward the counter notification to the copyright holder or agent, and they will have your identity. You may wish to consult an attorney before filing a Counter Notification.
If you receive a DMCA notification of alleged infringement, and you believe in good faith that:
(a) the allegedly infringing works were not shared from your devices or were misidentified, or
(b) you have authorization from the copyright owner, or
(c) your use of the work constitutes fair use under U.S. copyright law.
In order to be effective, you must submit the Counter Notification in writing and include substantially the following:
Copyright owners may report alleged infringements of their works by sending Cox’s authorized agent a notification of claimed infringement that satisfies the requirements of the DMCA.
To serve a Notification on Cox Business®; Cox® High Speed InternetSM; and/or Cox Interactive MediaSM, send your Notification to:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road
Atlanta GA 30328 U.S.A.
For such a complaint to be valid under the DMCA, the Notification must include the following:
Upon Cox’s receipt of a written Notification containing the information described in 1 through 6 above, Cox will respond expeditiously to either directly or indirectly (i) remove the allegedly infringing work(s), if applicable or (ii) disable access to the work(s). Cox will also notify the affected customer or user of the Service of the removal or disabling of access to the work(s).
Under the DMCA, anyone who knowingly makes misrepresentations regarding alleged copyright infringement may be liable to Cox, the alleged infringer, and the affected copyright owner for any damages incurred in connection with the removal, blocking, or replacement of allegedly infringing material.
(Version 1.1, published 05/19)
Residential Internet Service
Residential Telephone Service
Residential Video Service
Residential Home Automation Service
Business Data Services
Business Voice Services
Business Security Solutions