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Other Important Notices

Telecommunications Relay Services (711)

The FCC requires all telecommunications companies provide customers who subscribe to telephone service with toll-free, three digit dialing access to Telecommunications Relay Services (TRS). TRS is a service available to all Cox Voice customers to facilitate telephone conversations with individuals who may have hearing or speech disabilities through TRS operators, called communications assistants (CAs).

A TRS call may be initiated by either a person with a hearing or speech disability, or a person without such disability. When a person with a hearing or speech disability initiates a TRS call, the person uses a teletypewriter (TTY) or other text input device to call the TRS relay center, and provides the CA with the telephone number of the party that he or she would like to call. The CA then places an outbound voice call to that number. The CA then serves as a link for the call, relaying the text of the calling party in voice to the called party, and converting to text what the called party voices back to the calling party. There is no cost to the TRS user.

Customers can conveniently dial 711 to reach a communications assistant at the TRS center 24 hours a day, 7 days a week. All calls are confidential. For more information about TRS, see the FCC’s consumer fact sheet at http://www.fcc.gov/guides/telecommunications-relay-service-trs.

Multi-Line Telephone System Customers

All business owners or operators that own or control a telephone system or equivalent system (such as a key system or PBX) which utilizes VoIP service and provides outbound dialing capacity or access are required to configure their system to allow a person initiating a 911 call on the system to directly access 911 without an additional code, digit, prefix, postfix, or trunk-access code; and provide a notification to a central location on the site of the residential or business facility when a person within the residential or business facility dials 911, so long as the system may be configured to provide such notification without an improvement to the system's hardware.  However, the business owner or operator does not need to have a person available at the central location to receive the notification. More information can be found at www.cox.com/business/support/ray-baum-act-and-e911-updates.html.

Note to California Customers Regarding Your Privacy Rights

California law requires that we provide to certain customers, upon request, certain information regarding the sharing of Personally Identifiable Information to third parties for their direct marketing purposes. We may share Personally Identifiable Information with some affiliates for those affiliates’ direct marketing purposes. If you make a request by sending an email to privacy@cox.com, we will provide you with a list of personal information that we may have shared with some or all of these affiliates.

Effective January 1, 2020, California consumers will have additional privacy rights. To learn more, including the details of the categories of personal information we collect and for what purposes, and about California “Do Not Sell My Info” rights, visit www.cox.com/ccpa.

California Emergency Disaster Relief Protection


California Telephone Customers:  If your services have been interrupted in counties where a state of emergency has been declared by the Governor of California or the President of the United States, you may be eligible to receive Emergency Disaster Relief Protections.  For additional information about these protections, please visit https://www.cox.com/cadisaster.