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Telecommunications Relay Services (711)

The FCC requires all telecommunications companies provide customers who subscribe to telephone service with toll-free, three digit dialing access to Telecommunications Relay Services (TRS). TRS is a service available to all Cox Digital Telephone customers to facilitate telephone conversations with individuals who may have hearing or speech disabilities through TRS operators, called communications assistants (CAs).


A TRS call may be initiated by either a person with a hearing or speech disability, or a person without such disability. When a person with a hearing or speech disability initiates a TRS call, the person uses a teletypewriter (TTY) or other text input device to call the TRS relay center, and provides the CA with the telephone number of the party that he or she would like to call. The CA then places an outbound voice call to that number. The CA then serves as a link for the call, relaying the text of the calling party in voice to the called party, and converting to text what the called party voices back to the calling party. There is no cost to the TRS user.


Customers can conveniently dial 711 to reach a communications assistant at the TRS center 24 hours a day, 7 days a week. All calls are confidential. For more information about TRS, see the FCC’s consumer fact sheet at http://www.fcc.gov/guides/telecommunications-relay-service-trs.


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