To report problems with completing calls to rural areas:
For rural call completion problems (i.e. troubles with completing calls to rural areas), please contact Cox at the telephone number and/or email address below. Please provide as much information as possible about the issue as well as your contact information so Cox may reach out for its investigation.
Be sure to include as much information as possible, including the rural telephone number(s) for the party having trouble with call completion, the nature of the trouble (i.e. quality of connection, long completion times, etc.) along with your name, address, and phone number.
To report problems with closed captioning service:
Executive Resolution Specialist
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
Be sure to include the channel and program you were watching along with your name, address, and phone number.