Billing and Payment Policies
Updated: September 1, 2021
In addition to the customer information, you find printed on your monthly billing statement, the following policies apply to all Cox customers.
Efforts made to collect past due balances are subject to a collection fee of $20.00, or the maximum allowed by law, once assigned to field personnel. A customer who terminates service is responsible for any outstanding balances, including equipment charges. Any customer account turned over to an outside agency will be subject to all collection costs including attorney fees.
Reconnection of Service
If your Cox services are electronically disabled due to nonpayment, your account is subject to an electronic reactivation fees to restore service. Cox may charge an electronic reactivation fee for each service that is interrupted. Electronic reactivation fees are billed per statement, and you may incur multiple fees if your services are billed separately.
Pay Per Call Charges
If you dispute any 900 or 700 information service charges, you may be entitled to a credit. You must request this credit by calling or writing Cox Communications within 30 days of receipt of this bill. Pending review, you may withhold payment of the disputed amount and collection of those charges will be suspended. You have the right to not be billed for Interstate 900 calls that violate federal law. You may request blocking of 900 services. You may be blocked from calling a 900 number for failure to pay legitimate 900 call charges and the information service provider may seek collection of those charges.
If you have Cox Voice service in addition to other Cox services, partial payments on bundled bills will first be applied to your telephone balance (both regulated and non-regulated) before being applied to your other Cox services.
Spanish Language Bill Statement
You can receive your Cox bill statement in Spanish. Contact us to request your bills written in Spanish.
Paperless Terms and Conditions
As a Cox Paperless customer, you acknowledge that you will only receive communications from Cox in an electronic format. Cox will attempt to deliver an e-mail and/or SMS/text notification informing you when changes occur to your account, or important notices need to be reviewed. Any notices may be in an industry standard format, such as HTML or PDF. These notices include, but are not limited to, monthly bill availability, payment due date, rate change notifications, disclosures, annual notices, privacy communications, policy changes, and other information that Cox is required by law to provide or make available to our subscribers in writing. You are responsible for maintaining a current email address and SMS/text contact information on file with Cox at all times. You agree that by providing an email address and SMS/text contact, you are authorizing Cox to communicate with you through an automated delivery platform or via a pre-recorded message. Cox Mobile customers agree to receive these notices on all of the Cox Mobile devices that are active on their Cox Account. If you need to update your email address or SMS/text number, you may log in to Cox.com or CoxBusiness.com at any time. You understand and acknowledge that if Cox is unable to deliver notice to you through email or SMS/text, any required information will be made available to you by Cox on Cox.com or CoxBusiness.com. You agree and acknowledge that it is your responsibility to log in to your online account to access this information, and that any notification from Cox to your email address or SMS/text number is provided as a courtesy only. Failure to receive a notification does not change your responsibility to make timely payments to Cox. Cox is not responsible for failed notifications to the email address or SMS/text number you have provided.
EasyPay Terms and Conditions
As a Cox EasyPay customer you acknowledge that you are an authorized signer with the financial institution for the bank account, credit card, or debit card indicated above and you understand this account will be charged/debited the total amount due automatically each month on the date provided within your bill, or other electronic notification you select, such as email or SMS. You expressly agree to authorize Cox to utilize consumer reporting information, and other fraud detection services to determine if we will accept your payment. You agree that if this payment is returned or rejected by your financial institution for any reason, Cox may reattempt this payment until it can be successfully drafted from your financial institution or until at Cox’s sole discretion the payment is deemed unable to be processed. If Cox deems the payment is unable to be processed, you understand and agree that we may charge your account a returned payment fee up to the maximum allowed by law. You understand that Cox may cancel your enrollment at any time, and you may revoke your consent by contacting Cox, however if you revoke your consent you may no longer be eligible for specific promotions, offers, products or services.
Cox is required to provide you a written copy of your EasyPay authorization. By continuing your Cox services, you acknowledge receipt of your EasyPay Authorization Agreement.
One-Time Payment Terms of Service
By making a payment to Cox, you acknowledge that you are an authorized signer with the financial institution for the bank accounts, credit cards, or debit cards provided and you are expressly authorizing Cox to utilize consumer reporting information, and other fraud detection services to determine if we will accept your payment, and then initiate a one-time charge or debit entry in the amount indicated for services or equipment provided by Cox or one of our partners (plus applicable taxes, fees and surcharges). Cox may convert paper checks to electronic methods of processing such as ACH, ARC or ICL. Cox may store your payment information for administrative purposes but will not use it to process any future payments without your consent. You agree that if this payment is returned or rejected by your financial institution for any reason, Cox may reattempt this payment until it can be successfully drafted from your financial institution or until at Cox’s sole discretion the payment is deemed unable to be processed. If Cox deems the payment is unable to be processed, you understand and agree that we may charge your account a returned payment fee up to the maximum allowed by law.