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Thank you for submitting your application for Emergency Broadband Benefits program. Next step, we’ll submit your information to the government for final approval and notify you via email. Hang tight as it could take up to 5 days. Thank you for your patience.

Emergency Broadband Benefit program

Financial support when you need it most

We believe it’s more important than ever that families in need have access to affordable internet, so they can stay connected to family, friends, work and school.  

 

As part of a stimulus bill, the federal government has set aside money for an Emergency Broadband Benefit Program designed to help Americans stay connected to the internet during the pandemic.  Eligible households can receive up to $50 off their current internet service, including equipment costs. 

You are qualified - select the internet plan of your choice

Select the internet plan you'd like to purchase. Your subsidy will not be reflected in the price below but will be applied to your bill.

Here’s how the EBB program works

We raised our hand without hesitation to help administer the federal government’s program and deliver whatever financial relief is available – for however long – in order to help our customers during this challenging time.

Emergency Broadband Benefit Program - Benefits

The benefits

Eligible households with active Cox Internet service will receive up to $50 off their monthly bill based on their current internet service and equipment rental, or up to $75 if you live on a tribal land.

Emergency Broadband Benefit Program - Qualify

Who qualifies

You’re likely eligible if you have Cox Connect2Compete Internet or Lifeline Phone plus internet.

Households with loss of income due to furlough or unemployment or who are enrolled in other eligible government assistance programs can also apply to receive the internet benefit.

Emergency Broadband Benefit Program - Bill credit

Your monthly benefit

Once you’re approved for the program, you’ll receive a monthly notification when your credit has been applied. The credit will continue until we’re notified by the government that the program has ended. Depending on the remaining government funds and the program rules, your credit may be reduced during the last month of the program.

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Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched multiple addresses. If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Are you an existing customer? Sign-in

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Thanks! It looks like service is already active at your address.

Please sign-in to continue the application process. If you are moving to this address, please finish your move process online to continue with the application.

Thanks! It looks like service is already active at your address.

Please sign-in to continue the application process. If you are moving to this address, please finish your move process online to continue with the application.

Let's try it again...

Edit the address you entered below to get started.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched multiple addresses. If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Are you an existing customer? Sign-in

We should be able to provide services at the address you entered, but we can't confirm online.

Not your address? Enter a different address here.

Please call your friendly Cox Representative at (855) 718-0394 to request a serviceability check.

Circle outline with check mark in center - Service active at address

Nice, it looks like your home is in our service area.

How do you want to get started?

We've created two ways to get started. Pick the option that is best for you.

Wifi Icon

Option 1:

Shop, then apply

Ideal for new customers who are believe they qualify for the program. How to qualify?

 

Next Steps:
  1. Order the internet service you want today.
  2. After it's installed, come back to this page (cox.com/ebb) to apply.
  3. Once approved, we'll send you an email confirming.
  4. Once approved by the federal government, your benefits will automatically be applied to your bill. If you are unable to become qualified after purchasing internet, contact us and we'll make it right, no questions asked.
Circle with dollar sign in center icon in blue green gradient

Option 2:

Apply, then shop

Ideal for new customers who want to qualify before purchasing internet.

 

Next Steps:
  1. Start the application process with ID.me.
  2. Give us 3-5 business days to check your application.
  3. Once pre-approved with ID.me, we'll send you an email with a shopping link for you to purchase your internet plan.
  4. Once approved by the federal government, your benefits will automatically be applied to your bill.
Circle outline with check mark in center - Service active at address

Nice, it looks like your home is in our service area. 

How do you want to get started?

We've created two ways to get started. Pick the one that is best for you.

Wifi Icon

Option 1:

Shop, then apply

Ideal for new customers who are believe they qualify for the program. How to qualify?

 

Next Steps:
  1. Order the internet service you want today.
  2. After it's installed, come back to this page (cox.com/ebb) to apply.
  3. Once approved, we'll send you an email confirming.
  4. Once approved by the federal government, your benefits will automatically be applied to your bill. If you are unable to become qualified after purchasing internet, contact us and we'll make it right, no questions asked.
Circle with dollar sign in center icon in blue green gradient

Option 2:

Apply, then shop

Ideal for new customers who want to qualify before purchasing internet.

 

Next Steps:
  1. Start the application process with ID.me.
  2. Give us 3-5 business days to check your application.
  3. Once pre-approved with ID.me, we'll send you an email with a shopping link for you to purchase your internet plan.
  4. Once approved by the federal government, your benefits will automatically be applied to your bill.

Let's get started

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched multiple addresses. If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Are you an existing customer? Sign-in

Emergency Broadband Benefit Program FAQs

Cox Communications is looking to help administer the federal government’s Emergency Broadband Benefit Program (EBB) and deliver whatever financial relief is available – for however long – in order to help our customers during this challenging time.

At the end of December 2020, Congress passed a stimulus bill where $3.2 billion was set aside to help low-income Americans and those financially impacted by the pandemic connect to high-speed Internet and pay their monthly bills. Eligible households with active internet service with Cox will receive up to $50 off their monthly bill based on their current internet service and equipment rental, or up to $75 if you live in a tribal area. Eligible households can also receive $100 subsidy toward a laptop or desktop computer.

Eligible households with active internet service with Cox will receive up to $50 off their monthly bill based on their current internet service and equipment rental, or up to $75 if you live in a tribal area.

A household may qualify if they have Cox Connect2Compete Internet or Lifeline Phone plus Internet.

 

A household may also qualify if they’ve had a loss of income due to furlough or unemployment or are enrolled in other eligible government assistance programs, including:

 

  • Free or Reduced lunch through the National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Temporary Assistance for Needy Families (TANF)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Head Start
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    o    Any of the programs listed above
    o    Bureau of Indian Affairs General Assistance
    o    Tribal Temporary Assistance for Needy Families (Tribal TANF)
    o    Food Distribution Program on Indian Reservations
  • Unemployment filing during COVID pandemic (after Feb 29th 2020 and total household income below $99,000 for single filers and $198,000 for joint filers)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Proof income is 135% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 135% of federal poverty guidelines is approximately $35,000 for a family of four. You can look up the income maximum for your household at: https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/

You may be asked to verify your identity using your mobile phone number and your date of birth or by uploading your driver’s license, state ID card or passport. You may also need to provide documentation of income, unemployment status or participation in one of the following government assistance programs.

  • Free or Reduced lunch through the National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Temporary Assistance for Needy Families (TANF)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Head Start
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    o    Any of the programs listed above
    o    Bureau of Indian Affairs General Assistance
    o    Tribal Temporary Assistance for Needy Families (Tribal TANF)
    o    Food Distribution Program on Indian Reservations
  • Unemployment filing during COVID pandemic (after Feb 29th 2020 and total household income below $99,000 for single filers and $198,000 for joint filers)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Proof income is 135% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 135% of federal poverty guidelines is approximately $35,000 for a family of four. You can look up the income maximum for your household at: https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/

To prevent delays in processing your application, please ensure the submitted documents show the following information clearly:

  • Your full name
  • Your full address matching your service address

Any fixed or mobile broadband connection to an eligible household qualify for the Emergency Broadband Benefit. Cox’s available Internet plans are listed here.

Research tells us most low-income families have a mobile device. Cox’s Emergency Broadband Benefit application is optimized for mobile devices making it easy for people to apply. Alternatively, customers can also go to Public Libraries within their communities to leverage free internet access to apply for the program. People that are interested to connect, go to www.cox.com/ebb.

We’re not sure how long it will take to deplete the $3.2 billion government funding, so don’t wait.  We’ll notify you via email and MyAccount message as soon as we know when the benefit program will end.   

Most new customers can install their new modem themselves using our self-installation kit, which will be mailed directly to them after they’re approved. In the event a professional install is needed, we’ll work to ensure customers are connected as quickly as possible.

If you’re approved for the Emergency Broadband Benefit Program, you will see a credit applied to your existing account. However, any additional charges are the responsibility of the account holder and are due by the due date listed on the bill each month.  The last month of the program, the amount of the credit will be less than previous months and will be determined by the program’s rules based on the available remaining government funds. 
 

At the conclusion of the program, the account holder will be responsible for all charges listed on the bill and will be subject to Cox’s regular rates, terms and conditions

Once you have been approved for the Emergency Broadband Benefit Program, you will receive an email with timing for when you’ll see the broadband benefit hit your next bill.

Each time you receive the broadband benefit, we’ll send a confirmation email letting you know the credit has been applied to your account.

Cox provides consolidated bills to our customers, meaning all the services they have with Cox are included on a single bill each month. Any other services that are not being subsidized through the Emergency Broadband Benefit Program will need to be paid as they are today. The subsidy will reflect as partial payment on the account. You can always keep up to date on the balance by downloading the Cox App or by visiting cox.com/mybill

If you live on Tribal land, as defined in 47 C.F.R. Section 54.400(e), you may qualify for up to $75 off your monthly bill based on their current internet service and equipment rental.

If you have other questions about the program, we'd be happy to help. Please give us a call at 866-439-1289 for more information.

Yes. If you participate in the Emergency Broadband Benefit, you can disconnect without paying early termination fees. You can also transfer your EBB benefit from Cox to another participating provider at any time.

Cox has partnered with ID.me to offer an easy-to-use online identity and documentation verification service for the Emergency Broadband Benefit Program – ID.me specializes in digital identity protection and help us make sure you’re you – and not someone pretending to be you. The process is quick, secure and available 24 hours a day.

Yes, if your EBB discount covers the entire monthly cost of your internet and modem rental, the federal government requires that you use your internet in order to receive the EBB discount.  At Cox, customers that subscribe to Connect2Compete, Starter, Essential, Preferred or Straight Up Internet likely fall into this category.

If you don’t use your internet at all in a given month, you will not receive your EBB discount for that month.  So please surf the web, send emails, or watch videos to make sure that you don’t disqualify yourself for a monthly EBB discount!  For new customers, please be sure to set up your modems as soon as possible. 

 

If we see that you haven’t used your internet towards the end of your billing cycle, we’ll send you an email reminder to start using your internet – check your email, read the news, watch a few funny videos.  We’d hate to have to reverse your EBB discount because you didn’t use your internet. 

There’s no specific amount. If you or someone in your household experienced a loss of income because they lost their job after Feb 29, 2020 and your household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers you can qualify for EBB. During the qualification process, you’ll need to provide documentation such as layoff or furlough notice, application for unemployment insurance benefits, or similar documentation.

We’ve been working with the government to make this process as easy as possible.  In fact, you don’t need to apply with the government as Cox has created our own easy online application to qualify customers for the program which is fast and simple to perform.  There may be forms of identity needed to complete this step such as providing a phone number and date of birth or by uploading a driver’s license, state ID card or passport. You may also need to provide documentation of income, unemployment status or participation in a qualifying government assistance program.

Thanks for helping spread the word with family, friends and organizations you volunteer or work with. Encourage customers to apply at cox.com/ebb. For individuals who may not have access to a computer, the application is optimized for mobile devices making it easy for people to apply using their smart phone. Alternatively, customers can also go to Public Libraries within their communities to leverage free internet access to apply for the program.

EBB provides discounts off the amounts customers are charged for internet service, up $50 or $75 for those on Tribal Lands, so any discounts that you receive must be taken into account before the EBB discount is calculated.  Additionally, if you’re a bundled customer with us, don’t forget that you receive a bundled discount which is partially applied to your internet service before the EBB discount.

The EBB discount can be up to $50 (or $75 for those on tribal land). The EBB discount you qualify for takes into account other discounts you may already receive and is applied to your monthly internet service rate plus any rented equipment.

The Emergency Broadband Benefit (“EBB”) is an FCC program to help eligible households pay for internet service during the Covid-19 pandemic. Program benefit is non-transferrable; one per household. For eligible households, the EBB Program provides a monthly discount of up to $50 (up to $75 for households on Tribal lands) towards the amount charged for residential broadband internet service, after any other discounts are applied.   Eligible households can also receive a one-time discount of up to $100 to purchase a select laptop or desktop computer through our partner PCs for People (while supplies last) if they contribute $10-$50 to the device’s purchase price.  A household is eligible for the EBB if: (1) it qualifies for the FCC Lifeline program; (2) it receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year; (3) it received a Federal Pell Grant during the current award year; (4) it experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers; or (5) it meets the eligibility criteria for Cox Connect2Compete. Eligible households may receive the program benefit from any participating provider and may transfer the benefit to another provider at any time. The EBB Program will conclude when the fund is expended or six months after the Emergency Period as defined in the Consolidated Appropriations Act, whichever is sooner. You remain responsible for monthly payment to Cox. After EBB, Cox’s regular rates apply. See cox.com for current regular rates. Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Agreement for SUI service), Acceptable Use Policy, and other policies. All application and eligibility decisions are made by the FCC. For more details visit: https://www.fcc.gov/broadbandbenefit