• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Affordable internet program

Frequently asked questions

High-speed internet doesn’t have to be expensive - or confusing. Browse the topics below to find answers and general information about Cox and the Connect2Compete program. You can also search by category below.

Coronavirus response

During this time of uncertainty and required in-home learning, Cox is taking immediate steps to make it easier to connect low-income families to home Internet.

If you are eligible for Connect2Compete and sign up between July 21 and September 30, 2020, you will automatically receive the two-month free offer. After the offer, regular rates apply. Connect2Compete’s current rate is $9.95 per month unless you disconnect your service.

Yes, you can disconnect Connect2Compete service at any time. If you are a new customer and sign up between July 21 and September 30, 2020, you will receive two months free. After which, you can either cancel the service (which you can do at any time) or keep it as a regular paying Connect2Compete customer for $9.95 per month. Because there is no annual contract, a customer can disconnect their Connect2Compete service at any time without paying any early termination fees.

Through June 30, 2021, Cox will waive late payment fees and work with Connect2Compete customers experiencing hardship as a result of the coronavirus pandemic to create a payment plan. To qualify, you must let us know that you are experiencing hardship by chatting with our live agents.

Yes, we’re committed to working with customers to ensure they stay connected.  For qualified customers payment plans are available to spread past due balances over several months billing.

General

Cox Connect2Compete is our affordable, in home internet product for low-income families with school aged children. We are committed to promoting digital inclusion by providing connectivity, digital literacy training, and low-cost equipment.
 

You must live in an area where Cox Internet Service is available. To check if your address is eligible for service click here.

Households who meet ALL of the following criteria qualify for the program:

A child in a K-12 School

Participate in one or more of the following government subsidy programs:

  • National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Women, Infants and Children Program (WIC)
  • Head Start
  • Temporary Assistance for Needy Families (TANF)
  • Public Housing

Have not subscribed to Cox Internet service within the last 90 days

Existing customers and households with outstanding debt owed to Cox may be eligible for Connect2Compete. After 9/30, standard eligibility rules apply.
 

Households who meet ALL of the following criteria qualify for the program:

A child in a K-12 School

Participate in one or more of the following government subsidy programs:

  • National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Women, Infants and Children Program (WIC)
  • Head Start
  • Temporary Assistance for Needy Families (TANF)
  • Public Housing

Have not subscribed to Cox Internet service within the last 90 days

Existing customers and households with outstanding debt owed to Cox may be eligible for Connect2Compete. After 9/30, standard eligibility rules apply.
 

Signing up is easy and fast from your mobile device, apply now.

You may be asked to provide proof of your child's school enrollment and Government Assistance Programs in order to qualify for the offer.

Just scan or take a photo of the documents with your cell phone and upload at the end of the application process.  See below for a list of acceptable documentation.

1. Proof of School Enrollment (one or more of the following documents):

  • Proof of your child's school attendance such as a report card or a letter from the school showing your child’s enrollment for current school year on school letterhead.
  • The most recent letter from your child’s school or district confirming your child is receiving Free or Reduced Lunch through the National School Lunch Program (NSLP)  for current school year (This can serve as proof of school enrollment and Government Assistance Program participation)
  • Proof of enrollment in Head Start
  • Proof of homeschooling authorized by the school, school district or the state

AND

2. Proof of Enrollment in Government Assistance Programs (one or more of the following documents):

  • The most recent letter from your child’s school or district confirming your child is receiving Free or Reduced Lunch through the National School Lunch Program (NSLP) or a Letter from a school official on school letterhead for current school year (This can serve as proof of school enrollment and Government Assistance Program participation)
  • Proof of residency in Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Proof of enrollment in Supplemental Nutrition Assistance Program (SNAP)
  • Proof of enrollment in Low Income Home Energy Assistance Program (LIHEAP)
  • Proof of enrollment in Women, Infants and Children Program (WIC)
  • Proof of enrollment in Temporary Assistance for Needy Families (TANF)

To prevent delays in processing your application, please ensure the combination of the submitted documents show the following information clearly:

  • Your full name (as Parent/Guardian)
  • Your full address matching your service address
  • Your child's name
  • Your child's school name

There are no annual contracts, or installation fees for the program. Families can stay enrolled in the program for as long as they qualify. The Cox Connect2Compete Internet service includes:

  • Free wifi modem rental
  • Access to over 3M+ Cox Hotspots nationwide
  • The Cox Security Suite, a comprehensive suite of online safety software tools to protect you and your family online.
  • Access to the Cox Digital Academy, which provides basic computer literacy training and educational resources for students.

Eligible families can start the application process by visiting cox.com/c2c.

Cox Connect2Compete provides home Internet service with download speeds of at least 25Mbps and upload speeds of 3Mbps.

If you selected Easy Connect, please allow 5-10 days to receive your kit.

Yes. Because there is no annual contract, a customer can disconnect their Connect2Compete service at any time without paying early termination fees.

Cox is doing everything we can to help people stay connected during this extraordinary time. It’s vital for all families to stay connected to the Internet – for education, work, and health reasons. That’s why we’re happy to offer you a number of great valued packages to help you access the resources you need to be safe and connected. 

Families

Yes, families are eligible for Connect2Compete if they have Cox video, telephone, or homelife.

Please download our General Awareness Toolkit for additional information and resources available.

Visit the Digital Academy for educational games, tools for online safety and more.

Educators

High-speed Internet access is no longer a luxury good. It has become an essential tool for succeeding in school. Teachers are increasingly incorporating digital tools in the classroom to enhance learning, assigning online homework and using email to communicate with parents and post grades online.
 

There are many factors that prevent broadband adoption, but price, availability and relevance are among the most common.
 

The Cox Connect2Compete program helps to address two of the three barriers: price and availability. Relevancy is understanding the value of the Internet to one’s educational and economic opportunities. As trusted members of the community, your school leaders can help families develop an understanding of how Internet service in their homes can benefit their children’s academic success and their families experience in your school.

Schools can host sign-up events by providing computers and assistance for families to apply online. Families will benefit from facilitated registration through a trusted source, so it’s important for school administration and faculty to be aware of the program and process for application. We also encourage the distribution of Connect2Compete flyers which can be downloaded from our Educational toolkit.

No. Connect2Compete is not a school program. An endorsement or sponsorship is not required, and your school is not responsible for families’ Cox Connect2Compete accounts.

Yes. Children who receive free or reduced lunch through the National School Lunch program are eligible for the Cox Connect2Compete program.

Enrollment in the Temporary Assistance for Needy Families (TANF) and the Supplemental Nutrition Assistance Program (SNAP), Low Income Home Energy Assistance (LIHEAP), Women, Infants and Children Program (WIC), Head Start and Public Housing programs also can be used as proof of eligibility for Connect2Compete.

Communities

High-speed Internet access is no longer a luxury good. It has become an essential tool for success. Teachers are increasingly incorporating digital tools in the classroom to enhance learning, assigning online homework and using email to communicate with parents and post grades online. Additionally, job recruiters are also beginning to exclusively utilize online job boards in order to find employees.

There are many factors that prevent broadband adoption, but price, availability and relevance are among the most common.

The Cox Connect2Compete program helps to address two of the three barriers: price and availability. Relevancy is understanding the value of the Internet to one’s educational and economic opportunities. As trusted members of the community, you can help families develop an understanding of how Internet service in their homes can benefit their children’s academic success and their families’ ability to contribute to your community.

Community organizations can host sign-up events by providing computers and assistance for families to apply online. Families will benefit from facilitated registration through a trusted source, so it’s important for all of your organization’s members to be aware of the program and process for application. Visit our Digital Toolkit to download easy-to-use flyer templates and more.

No. An endorsement or sponsorship is not required, and you are not responsible for the families’ Cox Connect2Compete accounts.

Visit our Digital Toolkit to download easy-to-use flyer templates to spread the word about Connect2Compete or go to the Digital Academy for educational games, tools for online safety and more.

Have additional questions?

Please feel free to give us a call at 1-844-209-8853 and we'll be happy to help.