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Affordable Connectivity Program
Requalify to keep your monthly discount
Save up to $30/mo. on your Internet Service
You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 1/29/23.
You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 12/31/22.
At Cox, we believe affordable internet should be within reach. We’re proud to participate in the Affordable Connectivity Program (ACP). Whether you’re a new or existing customer, you may be eligible to save.
Steps to get your ACP Benefit
In a few easy steps, you can receive up to $30 off your monthly internet bill ($75 for Tribal Lands)
For new customers who want to enroll in ACP
Once approved, we’ll enroll you in the Affordable Connectivity Program with the Federal Government.
Once your enrollment is confirmed, we’ll send you an email confirmation and your benefits will be automatically applied to your account.
You are qualified - select the internet plan of your choice
Select the internet plan you'd like to purchase. Your subsidy may not be reflected in the price below but will be applied to your bill.
What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households with discounts for internet service and equipment costs.
You are likely eligible if your household’s income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch.
Eligible households enrolled in ACP will receive up to $30 (or $75 on Tribal lands) off their monthly internet service and equipment, and be subject to the rules and requirements of the ACP program.
How it works
We raised our hand without hesitation to help administer the federal government’s program and deliver financial relief to our customers.
Eligible households enrolled in the Affordable Connectivity Program will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live on a tribal land.
Your monthly benefit
Once you’re approved for the program, you’ll receive a monthly notification when your credit has been applied.
You can apply your program credit to any of Cox’s internet plans.
Affordable Connectivity Program FAQs
Cox Communications is looking to help administer the federal government’s Affordable Connectivity Program (ACP) and deliver financial relief to our customers.
About ACP : General information about the program, who it benefits, and how.
What is the Affordable Connectivity Program?
In November 2021, Congress passed the infrastructure bill where $14.2 billion was set aside to help low-income consumers connect to high-speed Internet and pay their monthly bills. Eligible households with active internet service with Cox will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live in a tribal area. Eligible households can also receive $100 subsidy toward a laptop or desktop computer.
Who is eligible for the Affordable Connectivity Program?
To qualify for ACP, your annual household income must be 200% of federal poverty guidelines or less ($60,000 for a family of 4) or you must participate in certain government low-income programs. To enroll, you must agree that you qualify for ACP. If you do not believe you qualify for ACP, please let your family and friends who may qualify know about the program.
A household may qualify if they have Cox Connect2Compete or ConnectAssist Internet or Lifeline Phone or Internet.
A household may also qualify if they are enrolled in other eligible government assistance programs, including:
Application and Verification : Questions related to applying for the program and identity verification methods.
What documentation do I need to qualify for the program?
You (the Cox account holder) may be asked to verify your identity using your mobile phone number and your date of birth or by uploading your driver’s license, state ID card or passport. You may also need to provide documentation of income, unemployment status or participation in one of the following government assistance programs.
To prevent delays in processing your application, please ensure the submitted documents show the following information clearly:
I've already qualified through the Lifeline National Verifier. Do you accept National Verifier/ACP Application ID?
Yes, once you are a Cox Customer with active internet service you can enter your National Verifier/ACP Application ID here. Please keep in mind if you haven't completed an application within the last 90 days, you'll need to submit your application again.
Who is ID.Me?
Cox has partnered with ID.me to offer an easy-to-use online identity and documentation verification service for the Affordable Connectivity Program. ID.me specializes in digital identity protection and help us make sure you’re you – and not someone pretending to be you. The process is quick, secure and available 24 hours a day.
I'm a nonprofit or school, how do I help families apply?
Thanks for helping spread the word with family, friends, and organizations with which you volunteer or work. Encourage customers to apply at cox.com/acp. For individuals who may not have access to a computer, the application is optimized for mobile devices making it easy for people to apply using their smart phone. Alternatively, customers can also go to Public Libraries within their communities to leverage free internet access to apply for the program.
What am I consenting to by enrolling in ACP with Cox?
Why do I have to requalify for ACP?
The federal government requires ACP households to requalify for the benefit on an annual basis or else be de-enrolled. Households who originally enrolled in the program in 2022 must be requalified by 12/31/23. Cox will notify households who must requalify, and the steps needed to requalify. You will likely remain eligible if your household’s income is below 200% of the Federal Poverty Guidelines or if you or someone in your household currently participates in a qualifying government assistance program.
Billing : Financial questions related to how the ACP credit is handled and how Cox bills the customer.
How does the billing work?
Once you have been approved for and enrolled in the Affordable Connectivity Program, you will receive an email with timing for when you’ll see the broadband benefit hit your next bill. However, any additional charges are the responsibility of the account holder and are due by the due date listed on the bill each month.
Each time you receive the benefit, we’ll send a confirmation email letting you know the credit has been applied to your account.
What do I do if I have ACP-related enrollment or billing problems?
If you are having difficulty enrolling in ACP with Cox or have questions or concerns about the ACP discounts reflected on your bill, you can receive online support with Oliver 24/7 or call Cox Residential Customer Care at 800-234-3993.
If after contacting Cox, we are unable to resolve your concerns, you may file an Affordable Connectivity Program-related complaint with the Federal Communications Commission at 888-225-5322 or by reaching their Consumer Complaint Center at www.fcc.gov.
Why is my ACP discount less than $30 (or $75 for households living on Tribal Lands)?
ACP provides discounts off the amounts customers are charged for internet service, up $30 or $75 for those on Tribal Lands, so any discounts that you receive must be taken into account before the discount is calculated. Additionally, if you’re a bundled customer with us, don’t forget that you receive a bundled discount which is partially applied to your internet service before the ACP discount.
Connected Device Program (PCs for People) : Information about taking advantage of the connected device benefit and troubleshooting with PCs for People.
What is the connected device benefit?
Through Cox’s partnership with PCs for People, eligible households can receive a one-time discount of $100 towards laptops or desktop computers (while supplies last). We do not offer tablets.
When inventory is available, Cox will email you details about how to receive your one-time $100 discount towards a computer through our partnership with PCs for People. Due to extremely high demand and limited inventory, it may take several weeks before you receive access to purchase a connected device.
Note: If you have purchased a discounted connected device through another service provider while enrolled in EBB or ACP, you will not be eligible to purchase a connected device with Cox.
Who is PCs for People?
PCs for People is a 501(c)(3) nonprofit organization committed to promoting digital equity & inclusion. Through electronic reuse, PCs for People provides the opportunity for all low-income individuals and nonprofits to benefit from the lifechanging impact of computers and mobile internet.
Why can’t my account be found when I visit the PCs for People website?
You must receive a personalized email directly from Cox to access the PCs for People website for connected devices. Next, be sure that you are entering the email address you used to sign up for ACP. Finally, if you have purchased a connected device through another provider, you cannot purchase a connected device through Cox.
Why isn’t there any inventory available when I visit the PCs for People website?
Due to extremely high demand and limited inventory, ACP-approved devices have been selling out quickly. We thank you for your patience and encourage you to check the website frequently. PCs for People adds inventory to their store daily.
Installing and Using Internet with ACP : How to install internet and what internet services Cox provides for use with ACP.
Can my ACP discount be applied to Cox’s low cost internet options?
ACP discounts may be applied to Cox’s ConnectAssist or Connect2Compete
packages. Application processes for these Cox programs are separate from the
ACP enrollment process. For more information on how to qualify and apply for
ConnectAssist or Connect2Compete, click here.
Can I apply my ACP discount to Cox Straight Up Internet?
Yes. Once approved, your ACP discounts will be applied towards your prepayment for the next month’s Straight Up Internet (SUI) service. That means if you’re not already a SUI customer, you must pay the regular rate for service ($50) to get started for your first month. Starting with your second month of service, you’re monthly out of pocket payment will be $20 (if you’re in a non-Tribal area), with your ACP discount covering the remainder of the regular rate.
It’s important to remember that with SUI, you have the flexibility to determine when you want service to start and stop. However, to avoid a lapse in your Internet service, you have to make your payment before your pre-paid month ends. If you allow your SUI service to lapse, you can reactivate it by making your prepayment up to 30 days after service lapses. The day you make your payment will be your new bill cycle start date. However, if no payment is made within 30 days, you will be de-enrolled from ACP with Cox.
How quickly can I get internet installed?
Most new customers can install their new modem themselves using our Easy Connect kit, which will be mailed. Keep in mind however that any ACP discounts will not be applied to your account until after you are enrolled in the program. In the event a professional install is needed, we’ll work to ensure customers are connected as quickly as possible.
What happens if I’m approved to receive the ACP discount, but don’t use the internet?
If your ACP discount covers the entire monthly cost of your internet and modem rental, the federal government requires that you use your internet in order to receive the ACP discount. So please surf the web, send emails, or watch videos to make sure that you don’t disqualify yourself for a monthly discount! For new customers, please be sure to set up your modems as soon as possible. If we see that you haven’t used your internet for 30 consecutive days, we’ll send you an email reminder to start using your internet – check your email, read the news, watch a few funny videos. If you don’t start using your internet within the following 15 days, program rules unfortunately require that we de-enroll you from ACP. We’d hate to have to reverse your discount because you didn’t use your internet.
Can I disconnect my service or switch my ACP provider?
Yes. If you participate in the Affordable Connectivity Program, you can disconnect without paying early termination fees. You can also transfer your ACP benefit from Cox to another participating provider at any time. However, you’re limited to one ACP benefit transfer per month.
The Affordable Connectivity Program is an FCC program (the “Program”) to help eligible households pay for internet service. Program benefit is non-transferrable; one per household. For eligible households, Program provides a monthly discount of up to $30 (up to $75 for households on Tribal lands) towards the amount charged for residential broadband internet service, after any other discounts are applied (most discounts applied via monthly credit within 1 billing cycle). Program and discount are subject to change. Eligible households can also receive a one-time discount of up to $100 to purchase a select laptop or desktop computer through our partner PCs for People (while supplies last) if they contribute $10-$50 to the device’s purchase price and have not already received the discount from another provider. A household is eligible for Program if: (1) it qualifies for the FCC Lifeline program; (2) at least one member of the household has applied for and been approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision; (3) it received a Federal Pell Grant during the current award year; (4) it receives benefits through the special supplemental nutritional program for women, infants, and children (WIC); (5) household income is at or below 200% of the Federal Poverty Guidelines; or (6) is enrolled in Cox Connect2Compete. Eligible households may receive Program benefit from any participating provider and may transfer the benefit to another provider at any time. Program discounts may be applied to any generally available internet tier. This is a long-term program but will conclude if and when funding is exhausted. You remain responsible for monthly payment to Cox. After Program ends, you transfer your benefit to another provider, or you are de-enrolled from the Program, Cox’s regular terms and rates apply. See cox.com for current regular rates. Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Service Agreement), Acceptable Use Policy, and other policies. Internet service discounted through this program may be cancelled at any time without an early termination fee. All application and eligibility decisions are made by the FCC. For more details and to qualify/enroll visit: cox.com/acp.