COX ACCESS PARTNERSHIP PROGRAM

Coronavirus Aid, Relief, and Economic Security (CARES) Act was enacted on March 27th, 2020. It allows education institutions to use certain funds allocated by the Department of Education to support students and institutions with expenses and financial needs related to the Coronavirus (COVID-19) pandemic.

The fund can be used for purchasing educational technology to support online learning for all K-12 and university students and for additional activities authorized by federal school laws.
 

Your school has indicated they want to  help cover the cost of your student’s internet access.

Your school will provide details on the amount of the subsidy and for what time period. This can change at any time.

Your school has not provided Cox with your address as being eligible for this program. Please reach out to your school if you feel you should qualify.

Students are welcome to upgrade their service at any time. The account holder or authorized user will need to contact Cox directly to verify they are eligible and request the change in service. However, all questions regarding the services and amounts your school will subsidize should be directed to your school.

Cox provides consolidated bills to our customers, meaning all the services they have with Cox are included on a single bill each month. Any other services that are not being paid by the school will need to be paid as they are today. Any payments made by the school will reflect as a partial payment on the account. You can always keep up to date on the balance by downloading the Cox App or visiting cox.com/mybill.

All financial obligations are between Cox and the families whose name appears on the Cox account (account holder). The account holder is responsible for the full balance due on the account, by the due date listed on the bill each month, and subject to any additional fees that may apply, including late fees and equipment costs. Any payment made by the school will be posted as a payment to the student, but ultimately it is the account holder who is responsible for the balance due.

It is the responsibility of the school to communicate their intentions with the students. The parent of the student would need to contact Cox should they wish to discontinue service once the school is no longer making payments.

No, all services are provided to the families directly by Cox Residential services. The services are governed under the Cox Residential Customer Service Agreement, all residential terms of service and associated policies, including privacy and acceptable use. These terms and conditions can be found online at cox.com/policy.

Yes. It is the responsibility of the parent/account holder to contact Cox should they wish to discontinue their service once the school is no longer making payments.

Connect2Compete is Cox’s affordable, in-home internet product for families with school aged children. Households who meet ALL of the following criteria qualify for the program:

A child in a K-12 school AND

Participate in one or more of the following government subsidy programs:

• National School Lunch Program
• Supplemental Nutrition Assistance Program (SNAP)
• Low Income Home Energy Assistance Program (LIHEAP)
• Women, Infants and Children Program (WIC)
• Head Start
• Temporary Assistance for Needy Families (TANF)
• Public Housing

The CARES Act funding may help cover the costs for families who qualify for Connect2Compete.  

You may be asked to provide proof of your child's school enrollment and Government Assistance Programs in order to qualify for the offer. Just scan or take a photo of the documents with your cell phone and upload at the end of the application process.  See below for a list of acceptable documentation.

1. Proof of School Enrollment (one or more of the following documents):

• Proof of your child's school attendance such as a report card or a letter from the school showing your child’s enrollment for current school year on school letterhead.
• The most recent letter from your child’s school or district confirming your child is receiving Free or Reduced Lunch through the National School Lunch Program (NSLP)  for current school year (This can serve as proof of school enrollment and Government Assistance Program participation).
• Proof of enrollment in Head Start
• Proof of homeschooling authorized by the school, school district or the state

AND

2. Proof of Enrollment in Government Assistance Programs (one or more of the following documents):

• The most recent letter from your child’s school or district confirming your child is receiving Free or Reduced Lunch through the National School Lunch Program (NSLP) or a Letter from a school official on school letterhead for current school year (This can serve as proof of school enrollment and Government Assistance Program participation)
• Proof of residency in Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
• Proof of enrollment in Supplemental Nutrition Assistance Program (SNAP)
• Proof of enrollment in Low Income Home Energy Assistance Program (LIHEAP)
• Proof of enrollment in Women, Infants and Children Program (WIC)
• Proof of enrollment in Temporary Assistance for Needy Families (TANF)

To prevent delays in processing your application, please ensure the combination of the submitted documents show the following information clearly:

• Your full name (as Parent/Guardian)
• Your full address matching your service address
• Your child's name
• Your child's school name

For specific details regarding program eligibility and subsidy amounts, please refer to communications from your school. Cox does not have details about what services and what subsidy your school is providing.

Please see the Learn at Home toolkit below for more information on your next steps.
 

• Learn at Home toolkit
  
  
• Learn at Home toolkit (Spanish)