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COX ACCESS PARTNERSHIP PROGRAM
Affordable home internet
Cox is proud to partner with organizations across our communities to provide subsidized internet for your family during this time of uncertainty.
Affordable internet plans for your family
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Affordable internet plans for your family
Thank you for submitting your address, we have validated that we offer service at this address and we're checking to see if your school has singed up for subsidies. Below we will show you the regular cost of each internet plan along with the amount your school would pay off the full amount.
Your household address may be eligible for CARES Act internet plans; however, we are unable to process your order online at this time. Let’s get in touch! Please click the button below to get started.
Affordable internet plans for your family
Thank you for submitting your address, we have validated that we offer service at this address and we're checking to see if your school has singed up for subsidies. Below we will show you the regular cost of each internet plan along with the amount your school would pay off the full amount.
CARES Act FAQs
What is the CARES Act?
Coronavirus Aid, Relief, and Economic Security (CARES) Act was enacted on March 27th, 2020. It allows education institutions to use certain funds allocated by the Department of Education to support students and institutions with expenses and financial needs related to the Coronavirus (COVID-19) pandemic.
The fund can be used for purchasing educational technology to support online learning for all K-12 and university students and for additional activities authorized by federal school laws.
Why am I receiving these benefits?
Your school has indicated they want to help cover the cost of your student’s internet access.
How long to do my benefits last?
Your school will provide details on the amount of the subsidy and for what time period. This can change at any time.
Why can't I find my address?
Your school has not provided Cox with your address as being eligible for this program. Please reach out to your school if you feel you should qualify.
Can I change my existing internet service package?
Students are welcome to upgrade their service at any time. The account holder or authorized user will need to contact Cox directly to verify they are eligible and request the change in service. However, all questions regarding the services and amounts your school will subsidize should be directed to your school.
What if I have other services with Cox?
Cox provides consolidated bills to our customers, meaning all the services they have with Cox are included on a single bill each month. Any other services that are not being paid by the school will need to be paid as they are today. Any payments made by the school will reflect as a partial payment on the account. You can always keep up to date on the balance by downloading the Cox App or visiting cox.com/mybill.
How does the billing work?
All financial obligations are between Cox and the families whose name appears on the Cox account (account holder). The account holder is responsible for the full balance due on the account, by the due date listed on the bill each month, and subject to any additional fees that may apply, including late fees and equipment costs. Any payment made by the school will be posted as a payment to the student, but ultimately it is the account holder who is responsible for the balance due.
How/when will my bill change?
It is the responsibility of the school to communicate their intentions with the students. The parent of the student would need to contact Cox should they wish to discontinue service once the school is no longer making payments.
Is the school part of the service relationship?
No, all services are provided to the families directly by Cox Residential services. The services are governed under the Cox Residential Customer Service Agreement, all residential terms of service and associated policies, including privacy and acceptable use. These terms and conditions can be found online at cox.com/policy.
Can I disconnect at any time?
Yes. It is the responsibility of the parent/account holder to contact Cox should they wish to discontinue their service once the school is no longer making payments.
What is the difference between Connect2Compete and the CARES Act?
Connect2Compete is Cox’s affordable, in-home internet product for families with school aged children. Households who meet ALL of the following criteria qualify for the program:
A child in a K-12 school AND
Participate in one or more of the following government subsidy programs:
The CARES Act funding may help cover the costs for families who qualify for Connect2Compete.
What documentation do I need to qualify for Connect2Compete?
You may be asked to provide proof of your child's school enrollment and Government Assistance Programs in order to qualify for the offer. Just scan or take a photo of the documents with your cell phone and upload at the end of the application process. See below for a list of acceptable documentation.
1. Proof of School Enrollment (one or more of the following documents):
AND
2. Proof of Enrollment in Government Assistance Programs (one or more of the following documents):
To prevent delays in processing your application, please ensure the combination of the submitted documents show the following information clearly:
What if I have more questions?
For specific details regarding program eligibility and subsidy amounts, please refer to communications from your school. Cox does not have details about what services and what subsidy your school is providing.
I am a school that wants to work with Cox to get my students connected, what do I do?
Please see the Learn at Home toolkit below for more information on your next steps.
*Credit provided through your school’s CARES Act funds; subject to change or end at school’s discretion. You remain responsible for monthly payment to Cox.