In order to participate in the Affordable Connectivity Program, you must allow ID.me to share your information with Cox. Please try again.
Error: We need your date of birth in our database before you can attempt to requalify for the Affordable Connectivity Program. Please call Cox Customer Care at 1 (800) 234-3993 to add your date of birth to your Cox Account before completing the requalification process online.
Requalify now to keep your monthly discount
If you are receiving a monthly discount on your Cox Internet service from the government's Affordable Connectivity Program and have been notified that it is time for you to requalify, please sign-in to requalify.
You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 1/29/23.
You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 12/31/22.
At Cox, we believe affordable internet should be within reach. We’re proud to participate in the Affordable Connectivity Program (ACP). Whether you’re a new or existing customer, you may be eligible to save.
Enter your address now to see if you’re pre-qualified for ACP. Or sign in if you are an existing customer.
If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Your new address matched over 200 possible addresses.
Rather than have you select from a large list, we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Sorry, we can't find a home at that address. Please try again.
Your new address matched multiple addresses.
If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Your new address matched over 200 possible addresses.
Rather than have you select from a large list, we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Congrats - looks like your home qualifies for special offers
Thanks, check out our offers available at your home
Your new address matched multiple addresses.
If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Your new address matched over 200 possible addresses.
Rather than have you select from a large list, we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Please sign-in to continue the application process
If you are moving to this address, please finish your move process online to continue with the application.
If you have very recently placed an order for new service, setup a registration
at Cox.com. Once your Cox Internet service is active, sign-in at
Cox.com to begin the Affordable Connectivity Program application.
Before completing your application for the Emergency Broadband Benefit program, please read and accept the following.
Scroll to the bottom of the terms and conditions below to continue.
If determined to be eligible for the Emergency Broadband Benefit (EBB) program, I agree to the following:
Although I am not a current Cox customer, by subscribing to Cox Residential Internet service, I agree to participate in the EBB program with Cox as my EBB provider.
I understand that EBB is temporary federal discount program, not a free Internet service program, and agree that during the EBB program I will be responsible for the billed rate for Internet service and Internet equipment rental fees, if any, minus the EBB discount, plus any charges associated with extra Internet data and non-Internet services ordered from Cox, and any associated taxes. If I incur past due charges for Internet service or equipment during the EBB program, I also understand Cox may automatically change me to a service plan with a rate less than $50.
I understand and agree that I can only receive one EBB discount per household from one provider per month. If the administrator of the EBB program (Universal Service Administrative Company - USAC) notifies Cox that I have not complied with this rule, I understand and agree that Cox may bill me for a previously provided EBB discount that cannot be reimbursed by the program.
If I subscribe to Cox Internet service, I agree that Cox will send EBB-related notices via email and within my Cox MyAccount portal.
If I subscribe to Internet services and equipment from Cox that are less than or equal to $50 ($75 for customers living on Tribal Lands) per month, I understand that EBB rules require me to use my Internet service, and I will not receive my EBB discount for any month that I do not use my Internet service (although I will still be billed for such service).
If I choose to obtain an EBB discount for a computer, I agree to share my personally identifiable information with PCs for People, the third-party company partnering with Cox to provide discounted computers.
I agree to share the personally identifiable information required to process my monthly EBB discounts and any EBB computer discount with USAC.
I agree that in the last month of the EBB program my EBB discount may be less than it was in other months or end abruptly if government funding is insufficient to fund all EBB claims.
If I subscribe to Cox Internet service, I agree to continue my Cox Internet service at the regularly billed rates plus taxes and fees after the EBB program ends and there are no more EBB discounts, and that such services will be governed by Cox’s Residential Customer Service Agreement, Acceptable Use Policy, and term commitment agreement, if applicable. I also understand that I can cancel my Cox Internet service, for which I received an EBB discount, at any time without an early termination fee.
By clicking to continue to ID.me you are leaving the Cox website and will be redirected to the ID.me website to confirm your identity and qualification for the Emergency Broadband Benefit Program. The information you provide to ID.me is governed by the ID.me terms and conditions and privacy policy, and ID.me will share your personal information with Cox Communications in connection with the Program. By applying to the Program, you expressly consent to ID.me sharing your personal information with Cox and to the Emergency Broadband Benefit policies listed below.
Before completing your application for the Affordable Connectivity Program (ACP), please read and accept the following.
By clicking agree and continue to ID.me, if determined to be eligible for the Federal Communications Commission’s (FCC) Affordable Connectivity Program (ACP), a federal government internet discount program, and if you subscribe to Cox residential Internet service, you agree to the following:
You agree to enroll in ACP with Cox as your ACP provider; or
You agree to transfer your existing ACP benefit to Cox from another internet or wireless provider, if you are currently receiving an ACP benefit from another provider; and
You agree to enroll in the Federal Communications Commission’s (FCC) Affordable Connectivity Program (ACP) with Cox as your ACP provider or transfer your existing ACP benefit from another provider to Cox. If you do not want to enroll in ACP with Cox, you can still subscribe to Cox residential Internet service at regular rates (you will not receive ACP discount) by typing "Live Agent" in chat during normal business hours.
Your application for ACP will be submitted electronically to the government’s program administrator and must be accepted without error to be successfully enrolled in the program
ACP is a federal discount program, not a free Internet service program, and, while enrolled, you will be responsible for the billed rate for Internet service and Internet equipment rental fees, if any, minus the maximum applicable ACP discount, plus any charges associated with extra Internet data and non-Internet services ordered from Cox, and any associated taxes. If you incur past due charges for Internet service or equipment, Cox may automatically change you to a service plan with a rate less than $30 or disconnect you for non-payment after 90 days.
If currently enrolled in ACP with another provider, you will be transferring your ACP benefit from your current provider to Cox, will no longer receive an ACP discount from your current ACP provider, and may be subject to undiscounted rates with your current ACP provider if you do not cancel service with that provider. You can only transfer ACP providers once per calendar month, with limited exceptions for improper transfers, if your provider has gone out of business or you move to an area not served by your provider, and if your provider has violated an ACP rule that impacts your service.
You can only receive one ACP discount per household from one provider per month. If the administrator of the ACP (Universal Service Administrative Company - USAC) notifies Cox that you have not complied with this rule or if you transfer your benefit to another provider, Cox may bill you for a previously provided ACP discount that cannot be reimbursed by the program.
You can receive ACP-discounted internet service from any participating provider.
ACP discounts can be applied to any generally available Cox Internet service tier. If you subscribe to Cox prepaid Internet service, you must pay for the first month of pre-paid service in full before your ACP-discount will be applied to subsequent months of pre-paid service.
Cox will send ACP-related notices via email and/or within the Cox MyAccount portal.
ACP requires customers who pay nothing for Internet service after application of the program discount to use their Internet service. You will not receive your ACP discount for any month that you do not use such Internet services (although you will still be billed for such service). Cox may also de-enroll you from ACP for failing to use a fully subsidized Internet service.
If offered by Cox and you choose to obtain an ACP discount for a computer, you agree to share your personally identifiable information with PCs for People, the third-party company partnering with Cox to provide discounted computers.
You agree to share the personally identifiable information required to process your monthly ACP discount and any ACP computer discount with USAC and the National Verifier. You agree to share personally identifiable information needed to verify your account with ID.me if you are not prequalified for ACP and do not provide a validated National Verifier ID. You also agree to share account-related or billing information with USAC and/or third-party auditors if needed in response to an ACP audit.
You agree to continue your Cox Internet service at the regularly billed rates plus taxes and fees if you are de-enrolled from ACP, if you transfer your ACP benefit to another provider, or after ACP ends and there are no more ACP discounts, and that such services will be governed by Cox’s Residential Customer Service Agreement (or Straight Up Internet Customer Service Agreement), Acceptable Use Policy, and term commitment agreement, if applicable. You can cancel your Cox Internet service, for which you received an ACP discount, at any time without an early termination fee.
Failure by ACP participants to re-certify qualification for ACP on an annual basis will result in de-enrollment from the program.
ACP is a long-term program, which in 2022 received over $14 billion by the federal government. If and when the FCC announces the end of ACP, Cox will notify you in a prompt manner via email and/or within the Cox MyAccount portal.
If you have complaints about ACP discounts provided by Cox, you may file them with the FCC’s Consumer Complaints Center.
You are qualified - select the internet plan of your choice
Select the internet plan you'd like to purchase. Your subsidy may not be reflected in the price below but will be applied to your bill.
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What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households with discounts for internet service and equipment costs.
You are likely eligible if your household’s income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch.
Eligible households enrolled in ACP will receive up to $30 (or $75 on Tribal lands) off their monthly internet service and equipment, and be subject to the rules and requirements of the ACP program.
Get fiber-powered¤ internet at home and unbeatable 5G reliability‡ on the go—all in your budget. If you qualify for low-cost internet, you’ll also be able to add a Cox Mobile line starting at just $15/GB.1
We raised our hand without hesitation to help administer the federal government’s program and deliver financial relief to our customers.
The benefits
Eligible households enrolled in the Affordable Connectivity Program will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live on a tribal land.
Once you’re approved for the program, you’ll receive a monthly notification when your credit has been applied.
You can apply your program credit to any of Cox’s internet plans.
Discount Equipment with PCs for People
You are now leaving the Cox web domain and being redirected to the PCs for People web domain. Any information you may provide to PCs for People shall be subject to the PCs for People user terms, privacy policies, and confidentiality and security terms, if any, and is not controlled by Cox Communications.
Cox Internet has America’s fastest download speeds*
Experience fast, reliable speeds on our fiber-powered‡ network that delivers GIG download speeds everywhere we serve.◊
Additional details
Based on analysis by Ookla® of Speedtest Intelligence® data for fixed median download speeds, United States, Q3 2023. Ookla trademarks used under license and reprinted with permission.
‡Cox Internet is powered by fiber and connected to the premises via coaxial connection.
In Cox serviceable areas only. Speeds vary and are not guaranteed.
Affordable Connectivity Program FAQs
Cox Communications is looking to help administer the federal government’s Affordable Connectivity Program (ACP) and deliver financial relief to our customers.
In November 2021, Congress passed the infrastructure bill where $14.2 billion was set aside to help low-income consumers connect to high-speed Internet and pay their monthly bills. Eligible households with active internet service with Cox will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live in a tribal area. Eligible households can also receive $100 subsidy toward a laptop or desktop computer.
To qualify for ACP, your annual household income must be 200% of federal poverty guidelines or less ($60,000 for a family of 4) or you must participate in certain government low-income programs. To enroll, you must agree that you qualify for ACP. If you do not believe you qualify for ACP, please let your family and friends who may qualify know about the program.
A household may qualify if they have Cox Connect2Compete or ConnectAssist Internet or Lifeline Phone or Internet.
A household may also qualify if they are enrolled in other eligible government assistance programs, including:
Participate in a federal government program or Tribal program such as:
o Medicaid
o Free or reduced lunch through the National School Lunch Program (NSLP)
o Supplemental Nutrition Assistance Program (SNAP)
o Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
o Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
o Pell Grant recipient for current academic year
o Supplemental Security Income (SSI)
o Veterans Pension & Survivors Benefits
o Tribal Programs (and proof of living on tribal lands) including:
o Any of the programs listed above
o Bureau of Indian Affairs General Assistance
o Tribal Temporary Assistance for Needy Families (Tribal TANF)
o Food Distribution Program on Indian Reservations
o Tribal Head Start (for those who meet the Head Start income qualifying standard)
Eligible households with active internet service with Cox will receive up to $30 off their monthly bill on their current internet service, or up to $75 if you live in a tribal area.
If you live on Tribal land, as defined in 47 C.F.R. Section 54.400(e), you may qualify for up to $75 off your monthly bill based on their current internet service and equipment rental. For more information, click here.
You (the Cox account holder) may be asked to verify your identity using your mobile phone number and your date of birth or by uploading your driver’s license, state ID card or passport. You may also need to provide documentation of income, unemployment status or participation in one of the following government assistance programs.
Free or reduced lunch through the National School Lunch Program (NSLP)
Supplemental Nutrition Assistance Program (SNAP)
Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
Head Start
Pell Grant recipient for current academic year
Tribal Programs (and proof of living on tribal lands) including:
o Any of the programs listed above
o Bureau of Indian Affairs General Assistance
o Tribal Temporary Assistance for Needy Families (Tribal TANF)
o Food Distribution Program on Indian Reservations
Medicaid
Supplemental Security Income (SSI)
Veterans Pension & Survivors Benefits
Proof income is 200% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 200% of federal poverty guidelines is approximately $60,000 for a family of four. You can look up the income maximum for your household at https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/
To prevent delays in processing your application, please ensure the submitted documents show the following information clearly:
Yes, once you are a Cox Customer with active internet service you can enter your National Verifier/ACP Application ID here. Please keep in mind if you haven't completed an application within the last 90 days, you'll need to submit your application again.
Cox has partnered with ID.me to offer an easy-to-use online identity and documentation verification service for the Affordable Connectivity Program. ID.me specializes in digital identity protection and help us make sure you’re you – and not someone pretending to be you. The process is quick, secure and available 24 hours a day.
Thanks
for helping spread the word with family, friends, and organizations with which
you volunteer or work. Encourage customers to apply at cox.com/acp. For individuals who may not have access to a computer, the application is optimized for mobile devices making it easy for people to apply using their smart phone. Alternatively, customers can also go to Public Libraries within their communities to leverage free internet access to apply for the program.
Every household must agree to Cox’s ACP terms and conditions in order to enroll in the program with Cox. The most current version of those terms and conditions is available here.
The federal government requires ACP households to requalify for the benefit on an annual basis or else be de-enrolled. Households who originally enrolled in the program in 2022 must be requalified by 12/31/23. Cox will notify households who must requalify, and the steps needed to requalify. You will likely remain eligible if your household’s income is below 200% of the Federal Poverty Guidelines or
if you or someone in your household currently participates in a qualifying government assistance program.
Once
you have been approved for and enrolled in the Affordable Connectivity Program,
you will receive an email with timing for when you’ll see the broadband benefit
hit your next bill. However, any additional charges are the responsibility of
the account holder and are due by the due date listed on the bill each month.
Each time you receive the benefit,
we’ll send a confirmation email letting you know the credit has been applied to
your account.
If you are having difficulty enrolling in ACP with Cox or have questions or concerns about the ACP discounts reflected on your bill, you can receive online support with Oliver 24/7 or call Cox Residential Customer Care at 800-234-3993.
If after contacting Cox, we are unable to resolve your concerns, you may file an Affordable Connectivity Program-related complaint with the Federal Communications Commission at 888-225-5322 or by reaching their Consumer Complaint Center at www.fcc.gov.
ACP provides discounts off the amounts customers are charged for internet service, up $30 or $75 for those on Tribal Lands, so any discounts that you receive must be taken into account before the discount is calculated. Additionally, if you’re a bundled customer with us, don’t forget that you receive a bundled discount which is partially applied to your internet service before the ACP discount.
Through Cox’s partnership with PCs for People, eligible households can receive a one-time discount of $100 towards laptops or desktop computers (while supplies last). We do not offer tablets.
When inventory is available, Cox will email you details about how to receive your one-time $100 discount towards a computer through our partnership with PCs for People. Due to extremely high demand and limited inventory, it may take several weeks before you receive access to purchase a connected device.
Note: If you have purchased a discounted connected device through another service provider while enrolled in EBB or ACP, you will not be eligible to purchase a connected device with Cox.
PCs for People is a 501(c)(3) nonprofit organization committed to promoting digital equity & inclusion. Through electronic reuse, PCs for People provides the opportunity for all low-income individuals and nonprofits to benefit from the lifechanging impact of computers and mobile internet.
You must receive a personalized email directly from Cox to access the PCs for People website for connected devices. Next, be sure that you are entering the email address you used to sign up for ACP. Finally, if you have purchased a connected device through another provider, you cannot purchase a connected device through Cox.
Due to extremely high demand and limited inventory, ACP-approved devices have been selling out quickly. We thank you for your patience and encourage you to check the website frequently. PCs for People adds inventory to their store daily.
Yes.
ACP discounts may be applied to Cox’s ConnectAssist or Connect2Compete
packages. Application processes for these Cox programs are separate from the
ACP enrollment process. For more information on how to qualify and apply for
ConnectAssist or Connect2Compete, click here.
Yes. Once approved, your ACP discounts will be applied towards your prepayment for the next month’s Straight Up Internet (SUI) service. That means if you’re not already a SUI customer, you must pay the regular rate for service ($50) to get started for your first month. Starting with your second month of service, you’re monthly out of pocket payment will be $20 (if you’re in a non-Tribal area), with your ACP discount covering the remainder of the regular rate.
It’s important to remember that with SUI, you have the flexibility to determine when you want service to start and stop. However, to avoid a lapse in your Internet service, you have to make your payment before your pre-paid month ends. If you allow your SUI service to lapse, you can reactivate it by making your prepayment up to 30 days after service lapses. The day you make your payment will be your new bill cycle start date. However, if no payment is made within 30 days, you will be de-enrolled from ACP with Cox.
Most new customers can install their new modem themselves using our Easy Connect kit, which will be mailed. Keep in mind however that any ACP discounts will not be applied to your account until after you are enrolled in the program. In the event a professional install is needed, we’ll work to ensure customers are connected as quickly as possible.
If your ACP discount covers the entire monthly cost of your internet and modem rental, the federal government requires that you use your internet in order to receive the ACP discount. So please surf the web, send emails, or watch videos to make sure that you don’t disqualify yourself for a monthly discount! For new customers, please be sure to set up your modems as soon as possible. If we see that you haven’t used your internet for 30 consecutive days, we’ll send you an email reminder to start using your internet – check your email, read the news, watch a few funny videos. If you don’t start using your internet within the following 15 days, program rules unfortunately require that we de-enroll you from ACP. We’d hate to have to reverse your discount because you didn’t use your internet.
Yes. If you participate in the Affordable Connectivity Program, you can disconnect without paying early termination fees. You can also transfer your ACP benefit from Cox to another participating provider at any time. However, you’re limited to one ACP benefit transfer per month.
If you have other questions about the program, we'd be happy to help. Please contact us for more information.
The Affordable Connectivity Program is an FCC program (the “Program”) to help eligible households pay for internet service. Program benefit is non-transferrable; one per household. For eligible households, Program provides a monthly discount of up to $30 (up to $75 for households on Tribal lands) towards the amount charged for residential broadband internet service, after any other discounts are applied (most discounts applied via monthly credit within 1 billing cycle). Program and discount are subject to change. Eligible households can also receive a one-time discount of up to $100 to purchase a select laptop or desktop computer through our partner PCs for People (while supplies last) if they contribute $10-$50 to the device’s purchase price and have not already received the discount from another provider. A household is eligible for Program if: (1) it qualifies for the FCC Lifeline program; (2) at least one member of the household has applied for and been approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision; (3) it received a Federal Pell Grant during the current award year; (4) it receives benefits through the special supplemental nutritional program for women, infants, and children (WIC); (5) household income is at or below 200% of the Federal Poverty Guidelines; or (6) is enrolled in Cox Connect2Compete. Eligible households may receive Program benefit from any participating provider and may transfer the benefit to another provider at any time. Program discounts may be applied to any generally available internet tier. This is a long-term program but will conclude if and when funding is exhausted. You remain responsible for monthly payment to Cox. After Program ends, you transfer your benefit to another provider, or you are de-enrolled from the Program, Cox’s regular terms and rates apply. See cox.com for current regular rates. Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Service Agreement), Acceptable Use Policy, and other policies. Internet service discounted through this program may be cancelled at any time without an early termination fee. All application and eligibility decisions are made by the FCC. For more details and to qualify/enroll visit: cox.com/acp.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
No annual contract means no minimum term period requirement and no early termination fees.
1For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
‡5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., Q1 2023. Results may vary. Not an endorsement. Wifi not tested.
Network details
¤Cox Internet is powered by fiber and connected to the premises via coaxial connection.
How to get ACP and how to add Cox Mobile
How to get ACP
Shop Cox internet plans Browse recommended plans and apply for an affordable internet plan.
Apply ACP after activating service After activating Cox services for your home, you can apply for ACP with ID.me
Enjoy your ACP bill credit Once approved by the federal government, your benefits will automatically be applied to your bill within 1-2 billing cycles.
*If you are unable to become qualified after purchasing internet, contact us and we’ll make it right, no questions asked.
How to add Cox Mobile
Complete the steps above Once you’ve finished ordering a Cox Internet plan, you’ll be eligible to shop Cox Mobile.
Explore Cox Mobile plans Choose from Gig Unlimited for $45/mo. or Pay As You Gig starting at just $15/GB. You can even bring your current device to your new plan.†
Add your plan to your cart Finish checking out and follow any additional steps to get on our network.
†Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
The consumer, one or more of the consumer's dependents, or the consumer's household receive benefits from one of the following federal assistance programs: Medicaid; Supplemental Nutrition Assistance Program; Supplemental Security Income; Federal Public Housing Assistance; or Veterans and Survivors Pension Benefit.
In addition, for households on Tribal Lands, the consumer, one or more of the consumer's dependents, or the consumer's household participates in one of the following Tribal-specific federal assistance programs: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (only those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.
