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In order to participate in the Affordable Connectivity Program, you must allow ID.me to share your information with Cox. Please try again.

Affordable Connectivity Program

Financial support when you need it most

We believe it’s more important than ever that families in need have access to affordable internet so they can stay connected to family, friends, work and school.  

 

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Edit the address you entered below to get started.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched multiple addresses. If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

User Silhouette

Existing customers

Sign-in to apply

If you already have a Cox.com userid, sign-in to apply.

Recent orders

If you have very recently placed an order for new service, setup a registration at Cox.com. Once your Cox Internet service is active, sign-in at Cox.com to begin the Affordable Connectivity Program application.

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Thanks! It looks like service is already active at your address.

Please sign-in to continue the application process. If you are moving to this address, please finish your move process online to continue with the application.

Thanks! It looks like service is already active at your address.

Please sign-in to continue the application process. If you are moving to this address, please finish your move process online to continue with the application.

Let's try it again...

Edit the address you entered below to get started.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched multiple addresses. If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

User Silhouette

Existing customers

Sign-in to apply

If you already have a Cox.com userid, sign-in to apply.

Recent orders

If you have very recently placed an order for new service, setup a registration at Cox.com. Once your Cox Internet service is active, sign-in at Cox.com to begin the Affordable Connectivity Program application.

We should be able to provide services at the address you entered, but we can't confirm online.

Not your address? Enter a different address here.

Please call your friendly Cox Representative at (855) 718-0394 to request a serviceability check.

Circle outline with check mark in center - Service active at address

Nice, it looks like your home is in our service area.

How do you want to get started?

We've created two ways to get started. Pick the option that is best for you.

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Option 1:

Shop, then apply

Ideal for new customers who believe they qualify for the program. How to qualify?

 

Next Steps:
number-1-inside

Order the internet service you want today.

number-2-inside

After it's installed, come back to this page (cox.com/acp) to apply.

number-3-inside

Once approved, we'll send you an email confirming.

number-4-inside

Once approved by the federal government, your benefits will automatically be applied to your bill. If you are unable to become qualified after purchasing internet, contact us and we'll make it right, no questions asked.

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Option 2:

Apply, then shop

Ideal for new customers who want to qualify before purchasing internet.

 

Next Steps:
number-1-inside

Start the application process with ID.me.

number-2-inside

Give us 3-5 business days to check your application.

number-3-inside

Once pre-approved with ID.me, we'll send you an email with a shopping link for you to purchase your internet plan.

number-4-inside

Once approved by the federal government, your benefits will automatically be applied to your bill.

Circle outline with check mark in center - Service active at address

Nice, it looks like your home is in our service area. 

How do you want to get started?

We've created two ways to get started. Pick the one that is best for you.

Wifi Icon

Option 1:

Shop, then apply

Ideal for new customers who believe they qualify for the program. How to qualify?

 

Next Steps:
number-1-inside

Order the internet service you want today.

number-2-inside

After it's installed, come back to this page (cox.com/acp) to apply.

number-3-inside

Once approved, we'll send you an email confirming.

number-4-inside

Once approved by the federal government, your benefits will automatically be applied to your bill. If you are unable to become qualified after purchasing internet, contact us and we'll make it right, no questions asked.

Circle with dollar sign in center icon in blue green gradient

Option 2:

Apply, then shop

Ideal for new customers who want to qualify before purchasing internet.

 

Next Steps:
number-1-inside

Start the application process with ID.me.

number-2-inside

Give us 3-5 business days to check your application.

number-3-inside

Once pre-approved with ID.me, we'll send you an email with a shopping link for you to purchase your internet plan.

number-4-inside

Once approved by the federal government, your benefits will automatically be applied to your bill.

Setting up new service? Let's get started.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched multiple addresses. If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Multiple addresses found...

Let's see if we can serve you at your new home.
It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

User Silhouette

Existing customers

Sign-in to apply

If you already have a Cox.com userid, sign-in to apply.

Recent orders

If you have very recently placed an order for new service, setup a registration at Cox.com. Once your Cox Internet service is active, sign-in at Cox.com to begin the Affordable Connectivity Program application.

You are qualified - select the internet plan of your choice

Select the internet plan you'd like to purchase. Your subsidy may not be reflected in the price below but will be applied to your bill.

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What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households with discounts for internet service and equipment costs.

You are likely eligible if your household’s income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch.

Eligible households enrolled in ACP will receive up to $30 off their monthly internet service and equipment, and be subject to the rules and requirements of the ACP program.

How it works

We raised our hand without hesitation to help administer the federal government’s program and deliver financial relief to our customers.

Emergency Broadband Benefit Program - Benefits

The benefits

Eligible households enrolled in the Affordable Connectivity Program will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live on a tribal land.

Emergency Broadband Benefit Program - Qualify

Who qualifies

You’re likely eligible if you have Cox Connect2Compete Internet or ConnectAssist Internet or Lifeline Phone plus internet.

Households who are enrolled in eligible government assistance programs can also apply to receive the internet benefit.

Emergency Broadband Benefit Program - Bill credit

Your monthly benefit

Once you’re approved for the program, you’ll receive a monthly notification when your credit has been applied.

 

You can apply your program credit to any of Cox’s internet plans.

Affordable Connectivity Program FAQs

Cox Communications is looking to help administer the federal government’s Affordable Connectivity Program (ACP) and deliver financial relief to our customers.

In November 2021, Congress passed the infrastructure bill where $14.2 billion was set aside to help low-income consumers - connect to high-speed Internet and pay their monthly bills. Eligible households with active internet service with Cox will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live in a tribal area. Eligible households can also receive $100 subsidy toward a laptop or desktop computer.

Eligible households with active internet service with Cox will receive up to  $30 off their monthly bill based on their current internet service, or up to $75 if you live in a tribal area.

A household may qualify if they have Cox Connect2Compete Internet or Lifeline Phone plus Internet.

 

A household may also qualify if they are enrolled in other eligible government assistance programs, including:

 

  • Free or reduced lunch through the National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Head Start
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    o    Any of the programs listed above
    o    Bureau of Indian Affairs General Assistance
    o    Tribal Temporary Assistance for Needy Families (Tribal TANF)
    o    Food Distribution Program on Indian Reservations
    o    Tribal Head Start (for those who meet the Head Start income qualifying standard)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Proof income is 200% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 200% of federal poverty guidelines is approximately $53,000 for a family of four. You can look up the income maximum for your household at https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/

You may be asked to verify your identity using your mobile phone number and your date of birth or by uploading your driver’s license, state ID card or passport. You may also need to provide documentation of income, unemployment status or participation in one of the following government assistance programs.

  • Free or reduced lunch through the National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Head Start
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    o    Any of the programs listed above
    o    Bureau of Indian Affairs General Assistance
    o    Tribal Temporary Assistance for Needy Families (Tribal TANF)
    o    Food Distribution Program on Indian Reservations
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Proof income is 200% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 200% of federal poverty guidelines is approximately $50,000 for a family of four. You can look up the income maximum for your household at https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/

To prevent delays in processing your application, please ensure the submitted documents show the following information clearly:

  • Your full name
  • Your full address matching your service address

Yes.  ACP discounts may be applied to Cox’s ConnectAssist or Connect2Compete packages.  Application processes for these Cox programs are separate from the ACP enrollment process.  For more information on how to qualify and apply for ConnectAssist or Connect2Compete, click here.  

Participating broadband service providers can be reimbursed up to $100 if they supply a connected device to a household, as long as the household pays more than $10 but less than $50 for the device. In other words, to take advantage of this benefit, it must be done through the customer’s participating broadband provider, and the customer must contribute a portion of the cost. The device benefit is limited to a laptop, a desktop computer, or a tablet. It does not include cell phones, large phones, or “phablets” that can make cellular calls.

Through Cox’s partnership with PCs for People, eligible households can receive a one-time discount of $100 towards laptops or desktop computers (while supplies last). We do not offer tablets.



Note: If you have purchased a discounted connected device through another service provider while enrolled in EBB or ACP, you will not be eligible to purchase a connected device with Cox.

Research tells us most low-income families have a mobile device. Cox’s Affordable Connectivity Program application is optimized for mobile devices making it easy for people to apply. Alternatively, customers can also go to Public Libraries within their communities to leverage free internet access to apply for the program. People that are interested to connect, go to www.cox.com/acp.

Most new customers can install their new modem themselves using our Easy Connect kit, which will be mailed. Keep in mind however that any ACP discounts will not be applied to your account until after you are enrolled in the program.  In the event a professional install is needed, we’ll work to ensure customers are connected as quickly as possible.

If you’re approved for and enrolled in the Affordable Connectivity Program, you will see a credit applied to your existing account. However, any additional charges are the responsibility of the account holder and are due by the due date listed on the bill each month.

Once you have been approved for and enrolled in the Affordable Connectivity Program, you will receive an email with timing for when you’ll see the broadband benefit hit your next bill.

 

Each time you receive the benefit, we’ll send a confirmation email letting you know the credit has been applied to your account.

If you are having difficulty enrolling in ACP with Cox or have questions or concerns about the ACPm discounts reflected on your bill, you can receive online support with Oliver 24/7 or call Cox Residential Customer Care at 800-234-3993.

 

If after contacting Cox, we are unable to resolve your concerns, you may file an Affordable Connectivity Program-related complaint with the Federal Communications Commission at 888-225-5322 or by reaching their Consumer Complaint Center at www.fcc.gov.

If you live on Tribal land, as defined in 47 C.F.R. Section 54.400(e), you may qualify for up to $75 off your monthly bill based on their current internet service and equipment rental.

If you have other questions about the program, we'd be happy to help. Please contact us for more information.

Yes. If you participate in the Affordable Connectivity Program, you can disconnect without paying early termination fees. You can also transfer your ACP benefit from Cox to another participating provider at any time.

Cox has partnered with ID.me to offer an easy-to-use online identity and documentation verification service for the Affordable Connectivity Program – ID.me specializes in digital identity protection and help us make sure you’re you – and not someone pretending to be you. The process is quick, secure and available 24 hours a day.

Yes, if your ACP discount covers the entire monthly cost of your internet and modem rental, the federal government requires that you use your internet in order to receive the ACP discount. At Cox, customers that subscribe to Connect2Compete, ConnectAssist, or Starter Internet likely fall into this category.

If you normally don’t pay anything for internet after all of your discounts and don’t use your internet at all in a given month, you will not receive your ACP discount for that month.  So please surf the web, send emails, or watch videos to make sure that you don’t disqualify yourself for a monthly discount! For new customers, please be sure to set up your modems as soon as possible.
 
If we see that you haven’t used your internet for 30 consecutive days, we’ll send you an email reminder to start using your internet – check your email, read the news, watch a few funny videos. If you don’t start using your internet within the following 15 days, program rules unfortunately require that we de-enroll you from ACP.  We’d hate to have to reverse your discount because you didn’t use your internet.

We’ve been working with the government to make this process as easy as possible. In fact, you don’t need to apply with the government as Cox has created our own easy online application to qualify customers for the program which is fast and simple to perform. There may be forms of identity needed to complete this step such as providing a phone number and date of birth or by uploading a driver’s license, state ID card or passport. You may also need to provide documentation of income, unemployment status or participation in a qualifying government assistance program.

Thanks for helping spread the word with family, friends and organizations you volunteer or work with. Encourage customers to apply at cox.com/acp. For individuals who may not have access to a computer, the application is optimized for mobile devices making it easy for people to apply using their smart phone. Alternatively, customers can also go to Public Libraries within their communities to leverage free internet access to apply for the program.

ACP provides discounts off the amounts customers are charged for internet service, up $30 or $75 for those on Tribal Lands, so any discounts that you receive must be taken into account before the discount is calculated. Additionally, if you’re a bundled customer with us, don’t forget that you receive a bundled discount which is partially applied to your internet service before the ACP discount.

The discount can be up to $30 (or $75 for those on tribal land). The discount you qualify for takes into account other discounts you may already receive and is applied to your monthly internet service rate plus any rented equipment.

Yes.  ACP discounts may be applied to Cox’s ConnectAssist or Connect2Compete packages.  Application processes for these Cox programs are separate from the ACP enrollment process.  For more information on how to qualify and apply for ConnectAssist or Connect2Compete, click here.  

Yes.

 

Once approved, your ACP discounts will be applied towards your prepayment for the next month’s Straight Up Internet (SUI) service.  That means if you’re not already a SUI customer, you must pay the regular rate for service ($50) to get started for your first month.  Starting with your second month of service, you’re monthly out of pocket payment will be $20 (if you’re in a non-Tribal area), with your ACP discount covering the remainder of the regular rate.

 

It’s important to remember that with SUI, you have the flexibility to determine when you want service to start and stop.  However, to avoid a lapse in your Internet service, you have to make your payment before your pre-paid month ends.  If you allow your SUI service to lapse, you can reactivate it by making your prepayment up to 30 days after service lapses.  The day you make your payment will be your new bill cycle start date.  However, if no payment is made within 30 days, you will be de-enrolled from ACP with Cox.

 

When inventory is available, Cox will email you details about how to receive your one-time $100 discount towards a computer through our partnership with PCs for People.  Due to extremely high demand and limited inventory, it may take several weeks before you receive access to purchase a connected device.

You must receive a personalized email directly from Cox to access the PCs for People website for connected devices. Next, be sure that you are entering the email address you used to sign up for ACP. Finally, if you have purchased a connected device through another provider, you cannot purchase a connected device through Cox.

Due to extremely high demand and limited inventory, ACP-approved devices have been selling out quickly. We thank you for your patience and encourage you to check the website frequently. PCs for People adds inventory to their store daily.

PCs for People is a 501(c)(3) nonprofit organization committed to promoting digital equity & inclusion. Through electronic reuse, PCs for People provides the opportunity for all low-income individuals and nonprofits to benefit from the life-changing impact of computers and mobile internet.

The Affordable Connectivity Program is an FCC program (the “Program”) to help eligible households pay for internet service. Program benefit is non-transferrable; one per household. For eligible households, Program provides a monthly discount of up to $30 (up to $75 for households on Tribal lands) towards the amount charged for residential broadband internet service, after any other discounts are applied (most discounts applied via monthly credit within 1 billing cycle). Program and discount are subject to change.  Eligible households can also receive a one-time discount of up to $100 to purchase a select laptop or desktop computer through our partner PCs for People (while supplies last) if they contribute $10-$50 to the device’s purchase price and have not already received the discount from another provider. A household is eligible for Program if: (1) it qualifies for the FCC Lifeline program; (2) at least one member of the household has applied for and been approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision; (3) it received a Federal Pell Grant during the current award year; (4) it receives benefits through the special supplemental nutritional program for women, infants, and children (WIC); (5) household income is at or below 200% of the Federal Poverty Guidelines; or (6) it meets the eligibility criteria for Cox Connect2Compete. Eligible households may receive Program benefit from any participating provider and may transfer the benefit to another provider at any time. Program discounts may be applied to any generally available internet tier.  This is a long-term program but will conclude if and when funding is exhausted. You remain responsible for monthly payment to Cox. After Program ends or you are de-enrolled from the Program, Cox’s regular rates apply. See cox.com for current regular rates.  Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Service Agreement), and other policies. Internet service discounted through this program may be cancelled at any time without an early termination fee. All application and eligibility decisions are made by the FCC. For more details and to qualify/enroll visit: cox.com/acp. Acceptable Use Policy, and other policies. Internet service discounted through this program may be cancelled at any time without an early termination fee. All application and eligibility decisions are made by the FCC. For more details and to qualify/enroll visit: cox.com/acp.