cox homelife care

The Homelife Care Go System protects you both at home and on the go. The Homelife Care Home System is designed to protect you while you are at home. Whichever system you choose, we recommend that you always wear the Automatic Fall Detection Pendant hanging from the lanyard around your neck, as it works within up to 600 feet of the Home Hub (about two football fields) and within up to 350 feet from the Go Hub (about one football field) and will send for help right away if a fall is detected.

Your Homelife Care System includes a free Family App that’s downloadable from the Apple App Store or Google Play Store. The App:

•    Keeps loved ones informed without disturbing seniors. In the event of an emergency, the App automatically sends alerts to caregivers.

•    Caregivers can schedule reminders for medicines and appointment times within the App. Both caregivers and seniors have the app, they can now see severe weather alerts based on the senior’s current location.  With Homelife Care Go service, the app will provide a link with directions. (Note: The app does not control GPS, it shares the static address that will link you to Google or Apple Maps.)

•    In the event of an emergency, the App displays the following information to the caregiver:
o    The name of senior
o    The time of the incident and the time since the incident was reported
o    A “Call” button to connect with Homelife Care support if needed

•    With the Go System, the App will display the senior’s location at the time of incident and a “get directions” prompt that sends location information to the caregiver’s phone’s navigation app. The “get directions” feature helps caregivers go directly to the location of the emergency if needed. If the user is transported to the hospital, the address will be updated to the location of the hospital.

•    With the At Home System, if the user is transported to the hospital, the address will display the location of the hospital. It also displays indoor and outdoor temperatures recorded from the At Home Hub in real-time and sends notifications when temperatures become too warm or too cold based on the thresholds set up by caregivers.

Yes, it’s possible to have the monthly bill for Homelife Care sent to any address, regardless if the bill-to address is in our coverage area. Also, the upfront equipment fees can be divided to four (4) monthly installments.

No. Homelife Care provides FREE professional installation of your system. So relax – we’ll handle it. Our trained Cox professionals will install and activate your Homelife Care System and will teach everyone in your family how it works.

No. The Hub is a cellular device that operates independently, without the need for a landline or Internet connection. When the Hub is activated, it connects directly with our Emergency Monitoring Call Center.

In the event that you are unable to speak, or the emergency responder can’t hear you, our Care Professionals will contact emergency response and send them to your location. Below are the steps that happen in an emergency event:
•    Step 1: Homelife Care will call the senior on phone number listed. If unable to reach:
•    Step 2: Homelife Care will contact emergency services and dispatch
•    Step 3: Homelife Care will contact emergency contacts in the order listed. If any of the contacts confirm a false alarm:
•    Step 4a: Homelife Care will contact dispatch to cancel. If unable to clear:
•    Step 4b: Homelife Care will confirm status with EMS (i.e., transport, services delivered on sight, or false alarm)

The length of time responders take to respond depends on the local authorities available in your area – we cannot provide an estimated time.

It’s OK.  False alarms sometimes happen, and you won’t be charged by Homelife Care for any accidental system activations.  Any fees for response by emergency services, including for false alarms, are based on your area’s laws for ambulatory and emergency services.