The FCC requires the Broadband Facts Label (BBFL) is provided to you after entering a serviceable address and selecting an internet plan, which includes upgrades and downgrades. The BBFL Label helps you understand what is provided with different internet service plans. The following information is included.
- Internet speeds
- Monthly plan and price
- Taxes and non-government Fees
- Typical charges such as early termination fees and one-time charges
- Typical network performance, including speed and latency.
- Information about Cox's participation in the Affordable Connectivity Program (ACP) and links to information about discounts, bundles, and privacy policies.
Note The pricing on the BBFL and your bill may differ. The BBFL is not a quote of your monthly bill. The monthly price on the BBFL does not include promotional rates.
Viewing the Broadband Facts Label
Once an internet plan is selected, you can view your BBFL on the product card.
Additional Information
Use the table for more information about the Broadband Facts Label.
Topic | Details |
---|---|
Viewing the Broadband Facts Label | To view the BBFL for Cox’s home internet plans, go to https://www.cox.com/residential/internet.html and enter a serviceable address. Note: You must enter a serviceable address. The BBFL does not display on the page until after a serviceable address is entered. |
Why Cox is Cox implementing a Broadband Facts Label. |
|
Accessing the Broadband label |
|
Price on the Broadband Label vs. price on monthly bill |
|
How speed is measured |
|
Latency and how it is measured |
|
Consistency of speeds displayed on the Broadband Facts Label | Cox allocates more bandwidth than advertised to provide the best experience for our customers, even during times when there may be network congestion. |
Not receiving typical speeds on mobile devices | Mobile data speeds can vary based on many factors including device models, distance from the cell tower, number of customers using the network at any point in time, physical environment, and other potential interference such as radio frequency interference. |
Definition of download and upload speed |
|
Impacts to speed |
|