Hardware
Refer to the table below for steps to take to troubleshoot your phone hardware.
Issue | Resolution |
---|---|
My phone has no dial tone. |
|
My phone is not ringing. | Check the volume and ringer controls on your phone to make sure the settings are correct. If the problem persists, call 611. |
I am getting short rings on my phone and no one is there when I answer. | If your phone is giving only one short ring, you may have Call Forwarding activated on your line. To disable call forwarding dial *73. |
One of my phone jacks is not working. |
|
I cannot use my fax machine or modem; my voicemail has a stutter tone. | If you are unable to clear the stutter tone by retrieving your messages, try adding commas in front of the phone number you are dialing. |