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Adding an Authorized User in My Account

Last Updated: Tue, 03 Mar 2015 > Related Articles

32 rated this


Learn how to add an authorized users for your account on Cox.com.



In a web browser, go to www.cox.com.


Click on the My Account tab.

Enter your primary User ID and Password, then click Sign In.

Note: You must log in as the primary Account Holder to create or modify an Authorized User.
From the My Account Overview window, click Manage Profile.

manage profile

Result: The My Account Profile & Settings window displays.

Under My Account Profile & Settings, click Edit next to Add an Authorized User to my account, modify settings.

manage users edit button

Select Add an additional Authorized User, then click Add.

Note: If you are in the process of transferring your services, an error message displays. An Authorized User can't be added until the transfer completes.
  1. Complete the following fields.
    • First Name - Enter the first name of the user.
    • Last Name - Enter the last name of the user.
    • User ID Nickname - Enter a nickname for the user ID. This step is optional.
    • User ID - Enter a user ID.
    • Password - Create a password and re-enter the password. Click the ? for guidelines.

      Note: A password strength meter will show you the security of the new password you select.
    • Billing and Payment Access - Place a check in this box to grant an Authorized User the same access to the account billing and payment areas as the Account Holder. For more information, see Understanding Digital Identities and Account Types.
    • Challenge and Response - Enter the security code in the space provided.
  2. Click the Submit button.

add authorized user window

Result: A confirmation window displays the changes and a confirmation email or letter is sent.

Click Continue.

Result: The Authorized Users window displays the list of Authorized Users, including the one just created.

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