• Español
  • Select a Location
    Select a Location


    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Billing & Account Support

Back Print Article

Checking Your Order History and Status Online

Last Updated: Fri, 01 Nov 2013 > Related Articles

113 rated this


Learn how to check your order history and status online.


Checking the status of your order is easy on cox.com. Once your order is placed, you can check the status by following these steps.

For additional information, see Order History and Status FAQs.

From the Shop menu click Check Order History. 

Sign in at www.cox.com with your User ID and Password


  • If you placed an order as a new customer and you do not yet have a Cox User ID and Password, enter your email address in the email field then click the Order Status button.  If you use your email address after registering with Cox, some options will not be available, such as shipping or appointment rescheduling information. 
  • Once you have created your order, you can enter http://www.cox.com/orderstatus into your browser for faster access to your information.
  1. Click View Details to see the specifics of your order.

view details

Note: If no orders can be found you will see a message, as shown below:

  1. From the drop-down menu you can view your orders by a date range, from 30 to 180 days, depending on how you logged in to cox.com. If you use your Cox ID and password you will see more information. 

Result: Once you click View Details, the Order Details page displays, which includes your appointment information.

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?