You have a past due bill that needs to be paid prior to pausing your services. It may take up to 24 hours for the payment to process.
Cox seasonal program
Your services are paused.
Your services are currently paused. If you want to restore sooner than your selected restore date, select Manage your services below.
Away from home for a while? Pause your services.
Pausing your services is an easy and effective way to save money while you're not at home.
Seasonal pause benefits
Keep your things
Keep your Cox email addresses and home phone number while you're away. Plus, leave all your equipment where it is - don't worry about the hassle of unplugging and sending us your equipment.
No reconnection fees
Resume on your time
Travel plans change? We understand. If you need to change the resume date, simply login and pick a new date.*
Still there when you need it
Paused home phone service can still make calls to 911 in the case of an emergency. Not available in California.
Home, safe home
Save while you're away
There's no reason to pay for something you aren't using while you're gone. That's why we provide simple, straight-forward pricing for your services while they're paused.
Seasonal pause FAQs
What is the Cox Seasonal program?
If you are planning to leave home for the season, use the Cox Seasonal Program to pause your services. This allows you to keep your Cox equipment where it is in your home and not lose access to your email and assigned phone number. When you return, there’s no waiting to reactivate and no installation or reconnection fees.
How does Cox Seasonal program work?
Enjoy the freedom of pausing your services when you’re away from home for more than 30 days. Simply begin the process online, select the dates when you want to pause your services and we’ll take care of the rest. Your services will automatically restore on the date you select. If your plans change, you’ll be able to update the date when your services resume.
How long can I pause my services?
To qualify for the Cox Seasonal Program, your services must remain paused for a minimum of 30 days (60 days for Sun Valley, ID), and for a maximum of 9 consecutive months. You may pause your services up to two times a year as long as there is a 30 day period between each pause.
Can I change the reactivation date while my services are paused?
Yes, you may change the date when your services resume. However, the duration of a seasonal pause must be at least 30 days (or 60 days in Sun Valley, ID) and you may not pause your services for more than 9 months each year. Finally, a 30 day period between each pause is required. When you restore your services, any service that is paused on your account must be restored at the same time.
What do I do with my equipment when my services are paused?
In most cases, your equipment may remain where it is in your home at no cost. For example, if your Internet, Voice or TV is paused, you will not pay any modem or TV set-top box rental fees. If you have the Contour Stream Player Internet service add-on, these boxes may need to be returned to avoid monthly rental fees. Please chat with us for more information.
What happens to my promotional campaigns when I am gone and when I return?
When all services are paused active promotions will resume when services are restored. You will not lose any remaining time on your promotions while your services are on pause. You’ll pick up right where you left off. Please chat with us for more information on promotional campaigns when all services are not paused.
Can I access my Homelife smart home devices while I am away?
Yes, you will be able to access your Homelife devices, live camera viewing and Continuous Video Recording (CVR) on the Homelife App, even when your internet service is paused.
Can I use my Cox Voice service when it is paused?
Will my bill change?
Yes, you will be billed the Seasonal Rate for the service(s) you place on seasonal. You will not be charged for equipment required to operate your seasonally paused services. Contour Stream Player set-top boxes may need to be returned to avoid monthly rental fees. Seasonal rates will be applied to the seasonal services, and Homelife (if subscribed) will be charged full rate including taxes, fees and surcharges. Depending on when you place your services on seasonal, you may have a prorated bill.
Can I pause Cox Homelife?
Cox Homelife may not be paused like other services and remains active to keep your home protected. While your internet is paused, customers with Homelife and those with 3rd party cameras and recording devices are supported. If you do not wish to maintain your Homelife service while on a Seasonal pause, please chat with us.
Can I watch Seasonal Sports programs I have subscribed to while on a Seasonal Pause?
You will continue to have access to previously purchased seasonal sports TV package subscriptions (MLB Extra Inning, MLS Direct Kick, NBA League Pass, NHL Center Ice, and NFL Red Zone) while Cox services are on seasonal status.
*Seasonal status is available to current residential customers in select Cox service areas for any level of Cox video, phone and/or Internet service. Multi-service discount pricing is available when multiple services are placed on seasonal status beginning on the same date. Cox Homelife services are not eligible for seasonal status. Customers will continue to have access to previously purchased seasonal sports TV package subscriptions (MLB Extra Inning, MLS Direct Kick, NBA League Pass, NHL Center Ice, and NFL Red Zone) while Cox services are on seasonal status. Any past due amounts must be paid before the customer can be part of the seasonal program. Active campaigns for services that are going into seasonal will automatically pause when the seasonal work order is completed and will automatically restore and extend when the account returns from seasonal (if all retention requirements are met) at regular rates. See www.cox.com for current regular rates. Rate excludes taxes, surcharges, professional installation, usage-based charges, certain equipment, and other fees or charges, which are subject to change may not be combined with other offers or discounts. Advertised rate and taxes vary by service location. All services on seasonal status must be restored to active service on the same date. Maximum seasons status duration is 9 consecutive months or 9 months within any calendar year; minimum is 30 consecutive days. Minimum 30 days required between seasonal status periods. Services will be automatically reactivated 9 months from the date of seasonal status initiation, or earlier if set by customer at the time of initiation. Once scheduled, customer must contact Cox to adjust reactivation. Other restrictions apply. While on seasons status, Cox services remain subject to the Cox Residential Customer Service Agreement (cox.com/rcsa) (including mandatory arbitration provisions), Acceptable Use Policy (cox.com/aup) (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.