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Cancelling your Cox services

Looking to make a change?

We can help with that. But we also want to keep you connected to everything you love. Here are a few ways to get more from your services and some options for making a change.  

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You don’t have to miss out

There are many benefits to your current Internet plan. Here are just a few of them.  

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A connection you can count on  

Continue to surf, stream and share with fast, reliable speeds.

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Your account is in your hands

The Cox app lets you easily manage your services, read support articles and chat with us 24/7.

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Peace of mind online

Stay protected from viruses, malware and more. Your plan comes with a free subscription to Cox Security Suite Plus Powered by McAfee®.

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Wifi hotspots across the U.S.

Your network shouldn’t end at your front door. Now, you’ll have access to over 3M+ wifi hotspots for free.

Special internet upgrade offer

Let’s stay connected

Upgrade to Internet Essential 30

$29.99/mo.
for 12 months with 1-yr. svc. agr. + EasyPay
Offer Details & Terms

How to fix slow wifi

If you’re experiencing slow downloads or buffering, your wifi may not be working properly. Here are some easy things you can do to fix it.  

How to Increase internet speeds

Make sure you’re getting the most bang for your buck. Check out this online guide to maximizing your wifi speeds.  

Go beyond standard tech support

Receive expert help for your toughest tech issues and enjoy peace of mind knowing that Cox Complete Care has you covered.

Help is a click away

If you have any questions or want to get more from your services, our virtual chatbot is here to help.

Hop on a quick chat and talk through any issues.

Cancel your services

We’re sorry to see you go and hope to serve you again in the future. If you’d like to cancel your service, click below to get started.

We’re sorry to see you go and hope to serve you again in the future. If you’d like to cancel your service, call 1-844-227-3943 to get started.

We’re sorry to see you go and hope to serve you again in the future. If you’d like to cancel your service, call 1-800-234-3993 to get started.

Offer expires 12/31/20. Available to current Starter Internet customers. After 24-month promotion period regular rates will apply for Internet Essential.  See cox.com for current rates. Price excludes taxes, surcharges, and other fees. Speeds vary and are not guaranteed. For current download/upload speeds for all Cox Internet tiers, visit cox.com/dataspeedplans. All Cox Internet plans include 1.25 TB (1,280 GB)/mo. of data usage. Excess usage is $10/add’l 50 GB block, or purchase additional monthly data plans. Unused data does not roll over. See cox.com/datausage for complete details. “No annual contract” means no specific term period requirement and no early termination fees. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies: cox.com/policies. Offer may not be combined with other offer, discounts or promotions. Other restrictions may apply. © 2020 Cox Communications, Inc. All rights reserved.

Available in select Cox service areas. Gigablast connection download speeds up to 940 Mbps based on limitations of standard internet hardware. Actual speeds depend on capability of end user devices and other factors. Gigablast customers who signed up for service prior to 9/26/2017 are provided with an Unlimited Data Plan at no charge. Other restrictions may apply. See cox.com for more information.

Internet service details. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.

All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. Data usage in excess of plan may result in a $10 charge for up to 50 GB of additional data and for each additional 50 GB block thereafter, except for Unlimited Data Plan subscribers. Unused data does not roll over. See Speeds and Data Plans Information for details on internet service and data plans. See cox.com/datausage for complete data usage details.

Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.

All-in pricing disclaimer: Hate seeing a $100 price, then being asked to pay $175 at the end? At Cox, we're working to improve our transparency and get a complete price in front of you. The prices that indicate all-in pricing now include equipment and various surcharges like broadcast fees and FCC line charges when applicable.  All so you can better compare packages and manage your budget. Unfortunately, due to the variance of city, state and county taxes, we're unable to include those at this time.