Cox Business Reward Card Program

Once you purchase and install the qualifying products, and meet the 90-day in-service requirements, you will receive a notification via email with detailed instructions on how to register online to receive your prepaid card. You will be instructed to visit the Cox Business reward card redemption site – and complete the online redemption form using the information included in email. Your account must remain active, be in good standing, and retain all services for a minimum of 90 days after install.

All serviceable Cox markets.

Your physical card will be delivered within 15 days of Cox receiving the completed redemption information online or 3 days if opting for a virtual card.

If an email address was provided, you will receive an email within two weeks of meeting all eligible criteria.

If it has been more than four months after you completed installation of services and you have not received your email, please contact our Cox Business customer service center at 1-866-272-5777, Monday through Friday from 8am - 8pm ET.

The installation of services date is the date on which the equipment and services you purchased with Cox were installed at your service address.

You will receive a Cox Business MasterCard^® Prepaid Card. This card, however, does not have ATM or cash access.  PIN available, NOT REQUIRED.

Card is issued by Pathward^®, N.A., Member FDIC, pursuant to a license from MasterCard U.S.A. Inc. No cash access or recurring payments. Can be used everywhere MasterCard debit cards are accepted.

KEYPAD – When there is a keypad, swipe your prepaid card and select CREDIT, then sign the receipt.  Your purchase total will be deducted from your card balance.

NO KEYPAD – When there is no keypad, just present your prepaid card salesperson and sign the purchase receipt.  Your purchase total will be deducted from your card balance.

Prepaid cards cannot be used for withdrawing cash at an ATM or any other financial institution.

During the online registration process to receive your prepaid card you will have the option to choose the name of the person you would like your card issued to.

Please contact Cox Business Rewards Center at 1-833-843-6429, Monday through Friday from 8am - 8pm ET.

You can use your prepaid card to pay your bill online or by phone.

*Note: You will need to register the gift card with a zip code.

In the case that a prepaid card is lost, stolen or damaged, or if it becomes non-negotiable, invalid or forfeited, Cox will not be able to issue a new or replacement card.

For assistance activating, using or checking the balance of the prepaid card, visit: https://myprepaidcenter.com/home or call the Cox Business Rewards Center at 1-888-371-2109, Monday through Friday from 8am - 8pm ET.

Please call the Metabank prepaid card center line at 1-888-371-2109 , Monday through Friday from 8am - 8pm ET. You can request support using your prepaid card and/or dispute any transaction.