The promise of cloud technology is to simplify IT, but migrating to a cloud environment may leave you saying, “This is more complicated than I thought. I have too many vendors. I wish I would have known this before starting the migration. Or I’m stuck.” It’s a challenge for many companies who ultimately want to know: “What does good look like?”
Getting the benefits of cloud technology is a series of checks and balances with a custom plan that is focused on meeting your business needs. After helping thousands of companies migrate to the cloud and sustain the benefits of managed cloud IT, Cox Business has found there are defined processes and checkpoints that determine whether a migration is smooth ride or full of frustrating obstacles with delays.
Laying the Foundation
There are three key steps to success:
1. Discovery – The cloud technical teams uncover your core business objectives and what you hope to achieve. This may sound basic, but getting crystal-clear on your goals and understanding the different ways to get there will determine success or frustration with your migration. Only then can you settle on the best cloud-based solution for your needs.
2. Technical Review – In this step, your design is validated with implementation engineers to ensure the proposed solution can be implemented properly and achieve success.
3. Financial Review – Once the proposed solution is verified in a technical review, you want to review pricing for accuracy and adjustments so there are no surprises.
Combined, these three steps ensure that your upcoming cloud implementation is a well-organized project with a predictable timeline and outcome.
White-Glove Implementation
We take equal care in deploying your cloud solution as we do with its design. We start with an internal kickoff call to ensure our engineering and project management teams know the plan inside and out. Then we meet with your team to discuss timelines, where we need your help, and to schedule check-ins to keep you informed every step of the way. When the implementation is done, we’re not. We take the extra step of testing for quality assurance.
Customer Onboarding Team
After the initial QA is complete, we spend an additional 30 days ensuring your new cloud environment is meeting your expectations. Our dedicated Customer Onboarding Team proactively monitors, tests and fine-tunes your services to catch any issues. They’re also on call to answer your questions and ensure you’re comfortable with your new cloud solutions.
Ongoing “In-Life” Support
After a successful onboarding, you have ongoing support from an experienced team, a Client Experience Manager, a Project Manager and a Rapid Response Support Team. Together, they offer ongoing assessments, help align resources to your goals and conduct Quarterly Business Reviews (QBRs) to assess your requirements and satisfaction.
At Cox Business, success starts by setting the tone on day one with clarity and singular focus on simplifying the management of cloud technology that is vital for running day-to-day operations, so customers can drive growth for their business.
Cloud customer RMM Architects offers a case in point: "What I've been impressed with about the Cox Business team is their desire to understand what makes our business unique, the challenges and the opportunities," said Aaron Sturniolo, Director of IT, RRMM Architects. "Nine years of working together, and they continue to bring to us solutions today to help advance our business."
