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LIFELINE: LOW-INCOME PHONE SERVICE

A home phone for less

Say hello to our local, discounted, chat-as-much-as-you-want phone service: Cox Lifeline.

Talk really is cheap

Lifeline keeps your friends on the line and your cash in your pocket at just qualifying customers. Here’s how:

Monthly discounts

Pay less per month and make unlimited calls to friends in town.

Cut the charges

You won’t see any FCC Access Charges on your bill.

Drop the deposit

If you sign up for free toll blocking, we’ll waive the service deposit.

LIFELINE qUaLIFICATIONS

Do you qualify?

If your primary residence is in California, there are three ways to qualify:

Lifeline isn’t available in: Carlsbad, Coronado, Del Mar, Descanso, Fallbrook, Julian, La Jolla, Palomar Mountain, Pauma Valley, Santa Ysabel or Tecate.

To qualify, your income needs to be at or below the federal Poverty Guidelines.

See income qualifications

You should qualify if you're enrolled in any of these programs:

  • Medicaid/Medi-Cal
  • Supplemental Security Income (SSI)
  • Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
  • CalFresh
  • Women, Infants and Children Program (WIC)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Federal Public Housing Assistance or Section 8
  • National School Lunch's FREE Lunch Program (NSL)
  • Tribal TANF
  • Temporary Assistance for Needy Families (TANF)
  • California Work Opportunity and Responsibility to Kids (CalWORKs)
  • Stanislaus Work Opportunity and Responsibility to Kids (StanWORKs)
  • Welfare to Work (WTW)
  • Greater Avenues for Independence (GAIN)
  • Bureau of Indian Affairs General Assistance
  • Head Start Income Eligible (Tribal Only)
  • Food Distribution Program on Indian Reservations
  • Federal Veterans and Survivors Pension Benefit Program

Disabled persons may be eligible for two discounted Lifeline lines. All Lifeline rules and regulations that apply to the first Lifeline shall apply equally to the second Lifeline provided to a household. A household with more than one disabled member is eligible to discounted Lifeline lines if:

  • The household meets all Lifeline eligibility criteria listed above.
  • The household has a disabled member who has immediate and continuous access within the household to a TTY device or a Captioned Telephone (Captel) device.
  • The TTY or Captel device is issued by DDTP or a medical certificate including the household member's need for the device is submitted to the Certifying Agent.

Additional information regarding the California Lifeline Telephone program and services can be located online at californialifeline.com or at cpuc.ca.gov/PUC/telco.

lifeline application

Contact us to apply

Contact us to have an application form mailed to you. It will arrive in 7-10 days in a pink envelope for you to complete by a specific date that will be printed on the form. The application form must be completed either online or returned to the California Lifeline Administrator along with any required income documentation by the due date listed on the application form. Eligibility is determined by the California Lifeline Administrator, so Cox is unable to provide approval for Lifeline enrollment.

cox voice

Don't qualify?

No worries. Check out Cox Voice, our other phone service with over 20 helpful features.

Lifeline service is a government assistance program in which only eligible consumers may enroll. The service is non-transferable and is limited to one discount per household. The advertised monthly discounted Lifeline local flat rate service is available only to qualifying residential customers who provide and maintain certification of Lifeline eligibility (based on criteria determined by governing regulatory authorities).
 
See Cox Digital Telephone service details. See important Cox Digital Telephone Power Outage usage information. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

LIFELINE: LOW-INCOME PHONE SERVICE

A home phone for less

Say hello to our local, discounted, chat-as-much-as-you-want phone service: Cox Lifeline.

Talk really is cheap

Lifeline keeps your friends on the line and your cash in your pocket at just qualifying customers. Here’s how:

Monthly discounts

Pay less per month and make unlimited calls to friends in town.

Cut the charges

You won’t see any FCC Access Charges on your bill.

Drop the deposit

If you sign up for free toll blocking, we’ll waive the service deposit.

lifeline qualifications

Do you qualify?

If you live in Louisiana, there are two ways to qualify:

To qualify, your income needs to be at or below the Federal Poverty Guidelines.

See income qualifications

You should qualify if you're enrolled in any of these programs:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing Assistance (Section 8)
  • Medical Assistance (Medicaid)
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Pension benefit

LIFELINE ONLINE APPLICATION

Apply online with the National Verifier

Ready to get started? Just click the button, select your state and complete the form. You may immediately find out through the site if you qualify. If not, you will need to upload more documents to the consumer portal.

MAIL YOUR APPLICATION

Rather apply offline?

Print and complete the Lifeline Application and Household Worksheet, then mail them to:


Lifeline Support Center
P.O. Box 7081
London, KY 40742

 

 

USAC will contact you by email from LifelineSupport@usac.org or mail from the Lifeline Support Center to let you know if you qualify for Lifeline. Once you qualify for Lifeline, you can choose a phone or internet company that offers the Lifeline benefit to enroll in the program. If you already have phone or internet service with a company who offers Lifeline, they can help you complete the application process. You can find Lifeline phone and internet companies that serve your community here.

Yearly recertification

How to keep your Lifeline benefit

Every year, you have to show that you still qualify for Lifeline. The National Verifier will first try to confirm your eligibility automatically. If the National Verifier cannot recertify you, USAC will contact you with instructions to follow to keep your Lifeline benefit.

cox voice

Don't qualify?

No worries. Check out Cox Voice, our other phone service with over 20 helpful features.

Lifeline service is a government assistance program in which only eligible consumers may enroll. The service is non-transferable and is limited to one discount per household. The advertised monthly discounted Lifeline local flat rate service is available only to qualifying residential customers who provide and maintain certification of Lifeline eligibility (based on criteria determined by governing regulatory authorities).
 
See Cox Digital Telephone service details. See important Cox Digital Telephone Power Outage usage information. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

LIFELINE: LOW-INCOME PHONE SERVICE

A home phone for less

Say hello to our local, discounted, chat-as-much-as-you-want phone service: Cox Lifeline.

Talk really is cheap

Lifeline keeps your friends on the line and your cash in your pocket at just qualifying customers. Here’s how:

Monthly discounts

Pay less per month and make unlimited calls to friends in town.

Cut the charges

You won’t see any FCC Access Charges on your bill.

Drop the deposit

If you sign up for free toll blocking, we’ll waive the service deposit.

LIFELINE QUALIFICATIONS

Do you qualify?

You’re eligible in Oklahoma if you meet any one of these requirements:

To qualify, your income needs to be at or below the federal Poverty Guidelines.

See income qualifications

Or former Tribal land, as defined in 47 C.F.R. Section 54.400(e), including parts of Oklahoma City and all of the Tulsa area.

You should qualify if you're enrolled in any of these programs:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing Assistance (Section 8)
  • Medical Assistance (Medicaid)
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Pension benefit
  • Bureau of Indian Affairs General Assistance
  • Tribally Administered Temporary Assistance to Needy Families (TITANF)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Head Start (Tribal lands, income-qualifying customers only)

LIFELINE ONLINE APPLICATION

Apply online with the National Verifier

Ready to get started? Just click the button, select your state and complete the form. You may immediately find out through the site if you qualify. If not, you will need to upload more documents to the consumer portal.

MAIL YOUR APPLICATION

Rather apply offline?

Print and complete the Lifeline Application and Household Worksheet, then mail them to:


Lifeline Support Center
P.O. Box 7081
London, KY 40742

 

 

USAC will contact you by email from LifelineSupport@usac.org or mail from the Lifeline Support Center to let you know if you qualify for Lifeline. Once you qualify for Lifeline, you can choose a phone or internet company that offers the Lifeline benefit to enroll in the program. If you already have phone or internet service with a company who offers Lifeline, they can help you complete the application process. You can find Lifeline phone and internet companies that serve your community here.

Yearly recertification

How to keep your Lifeline benefit

Every year, you have to show that you still qualify for Lifeline. The National Verifier will first try to confirm your eligibility automatically. If the National Verifier cannot recertify you, USAC will contact you with instructions to follow to keep your Lifeline benefit.

cox voice

Don't qualify?

No worries. Check out Cox Voice, our other phone service with over 20 helpful features.

Lifeline service is a government assistance program in which only eligible consumers may enroll. The service is non-transferable and is limited to one discount per household. The advertised monthly discounted Lifeline local flat rate service is available only to qualifying residential customers who provide and maintain certification of Lifeline eligibility (based on criteria determined by governing regulatory authorities).
 
See Cox Digital Telephone service details. See important Cox Digital Telephone Power Outage usage information. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

LIFELINE: LOW-INCOME PHONE SERVICE

Lifeline is no longer available

Unfortunately, we no longer offer Lifeline in your area due to changes in federal subsidies and low customer interest. Check out Cox Voice, our flagship home phone service, or find another Lifeline service provider in your area.