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Move or Transfer Your Cox Services

We've made changing your address with Cox fast and easy!

Move/Transfer in 3 Easy Steps

move transfer progress move transfer progress
  1. We'll guide you through setting up your move online
  2. You'll have all of the right equipment and instructions during your move
  3. Install and activate your services via self or professional installation

Cox Move/Transfer FAQs

Please bring all of your Cox equipment to your new residence (box, modem, wires/cables, etc). These will all be required if you are self-installing at your new location. In the event of a professional installation, this equipment will be necessary for installation or swapped for better equipment, if eligible. Make sure you also have any TVs, computers, etc. available in their respective locations in your new home.

There may be an installation fee for self-installation and a slightly higher fee for professional installation. Depending on your services, you may be eligible for a waiver of these installation charges. Cox professional installations are conducted by experienced Field Service Technicians who are committed to reestablishing your service at your new residence in the shortest possible time.

When transferring your current service(s) the price you are currently paying will be continued. If you are eligible for any promotions, you will be contacted by us shortly after submitting your request. Please note that the transfer of your services includes any Cox.com User IDs / passwords, authorized users, email addresses, email boxes and email content and your digital telephone number, if applicable.

Yes, you or someone who is at least 18 years of age must be present for a professional installation appointment.

In most cases, yes. We will perform a check to ensure that you can self-install your service if you are comfortable with the process. Cox Move Specialists will review factors such as the amount of time since the prior installation, type of service or equipment you are currently subscribed and whether it has been previously available at your new location. If there are any issues, they will contact you shortly after submitting your request.

Once your current service has been disconnected, you will not be charged until service is installed and activated at your new location. To ensure uninterrupted service, we will do our best to schedule the disconnect of your service on the day of installation at your new location. Please note that installation appointments are filled on a first-come, first-serve basis. So placing your request as early as possible at Cox.com will give us the best opportunity to provide you the most convenient installation times.

If you are looking to disconnect or cancel your Cox service, please Contact us for assistance.