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cox homelife care

Stay independent

homelife care features

Peace of mind to live confidently

Homelife Care is a new, innovative medical alert system that uses smart devices so seniors can enjoy their independent lifestyle, while giving their families peace of mind knowing they’re safe if help is ever needed.

Get to know how the Homelife Care system works

Here’s everything that’s included in the system, and other helpful information to get  started.

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Homelife Care Hub

The Hub is the center of the system. It can make calls to our Professional Care Center where we’re here for you 24/7/365.

Learn more about the Hub

Fall Detection Pendant

The Automatic Fall Detection Pendant will automatically call for help, if it senses a fall.

Learn more about the Pendant

Homelife Care Family App

When there’s an emergency, the Homelife Care Family App keeps family and caregivers aware of date and location information.

Download the app

Additional Information

A Vial of Life emergency information form  is included with the system, which will provide first responders all the medical information needed to help in an emergency.

Learn more about how emergencies are handled  and installation.

the homelife care hub

Support for active seniors

The heart of the Homelife Care system is the Hub. Powered by cellular technology, the Hub provides 2-way communication between the senior and the 24/7 Professional Care Center.  It can be placed in the center of the home and taken on-the-go to ensure safety wherever your loved one may be.

 

Recharge at home

Seniors should keep the Hub charging in its cradle when at home.  With a battery life of 24 hours, it’ll be ready for a trip to the grocery store or a walk around the neighborhood.  

homelife care pendants

Wearable confidence

The lightweight pendant is worn around the neck and is connected to the Hub 24/7 when it's within range (up to 350 ft.).  In the event of an incident, the Automatic Fall Detection Pendant will automatically call for help or the senior can get help by pressing the blue Emergency Call button.

 

THE HOMELIFE CARE FAMILY APP

Your link to your loved ones

Keep up-to-date with your loved one’s status. The Homelife Care Family App alerts family and caregivers during emergencies, and allows users to schedule daily check-ins, medication and appointment reminders, receive low battery alerts and more.

Download Contour App on the App Store icon in color Download Contour App From Google Play Store

How Homelife Care handles an emergency

During emergencies, Homelife Care and our Care Agents are there to assist seniors and their loved ones every step of the way.

 

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When facing an emergency, seniors can easily contact our professional monitoring center by using their Hub or Pendant.

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If the Professional Care Center is notified, a Care Agent will call the senior to see if they need help. If they can't get in touch, emergency personnel will automatically be dispatched.

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The Homelife Care Family App will send alerts to people in the Emergency Contact list and keeps them updated on the senior’s status and location.

homelife care installation

Getting started is easy, and we're here to help

Your new Cox Homelife Care medical alert system will provide you and your loved ones peace of mind that comes from staying connected and safe.

 

Step 1

One of our Homelife Care experts will call you at your scheduled appointment time to walk you through the set up and use of your Homelife Care system.

 

Step 2

Once installation is complete, we’ll ensure the Hub and Pendant are working properly and make a test call to our Professional Care Center.  Additionally, we’ll talk about the Homelife Care Family App and all the ways it can help you stay connected with your loved ones.
 

Step 3

To help the process go smoothly, please don’t attempt to set up your services before speaking with a Cox team member. Call us if you need us at 1-844-347-2214. Our team is available Monday – Friday, 10am – 7pm EST

 

Download the Homelife Care User Guide  

Need customer support?

Call us at 1-800-558-6090.  

Homelife Care FAQs

What's included in your Homelife Care system?

The Homelife Care medical alert system includes a Hub, an Automatic Fall Detection Pendant and the Homelife Care Family App. The Hub lets you call for help any time you need it by pressing the emergency call button, while the Pendant automatically alerts for help when a fall is detected.  There’s also an Emergency Call button on the pendant that can be pressed at any time. The senior and up to 5 family members or caregivers can access the Homelife Care Family App, which helps keeps everyone up-to-date during an emergency. The app also has a variety of features to help stay connected every day, including medication and appointment reminders, daily check-ins, battery alerts and more.

Yes, you can pay in four monthly installments. If at any time the service is stopped prior to paying the total amount, the remaining balance will be charged to the customer’s account.

Call 1-800-558-6090 so we can help you get any additional devices added to your equipment.

Unfortunately, Homelife Care isn’t equipped right now to support the hearing impaired.

Setup only takes around 30 minutes give or take. During installation, we’ll walk you through the set up and use of the Homelife Care medical alert system and answer any questions.  We’ll ensure the Hub and Pendant are working properly and make a test call to our Professional Care Center. Additionally, we’ll talk about the Homelife Care Family App and all the ways it can help you stay connected with your loved ones.

No, the Hub uses a cell signal so you don’t need a landline or Internet connection. As long as there’s cell service, you have access to 24/7 support.

The Pendant will detect a fall and automatically call for help, even if the senior is unable to.  In the event of an emergency, one of three things will happen:

 

  1. The Pendant will detect a fall and automatically call for help.
  2. The blue Emergency Call Button on the Pendant will be pressed for help.
  3. The gray Emergency Call Button on the Hub will be pressed to call for help.

The Hub will make the call to the Professional Care Center so our Care Agents can identify the problem and provide appropriate assistance, including dispatching emergency personnel.  

Assuming there are no complications, it typically takes anywhere from 20 seconds to 1 minute to connect to the Professional Care Center and if EMS is needed, dispatch will be sent as soon as the senior or caregiver confirms help is needed or if no contact is made with the senior and the emergency contacts.

You will not be charged an additional fee from Homelife Care. Emergency services and fees will be based upon your local jurisdiction laws for ambulatory and emergency services.

Don’t worry, false alarms are not big deal. We know that an accidental bump or knock may trigger your Automatic Fall Detection Pendant. The pendant is made to be sensitive to help keep you safe. You can easily cancel a mistaken call by hitting the reset button on the Hub or by holding the Emergency Button on the Pendant down for three seconds. If a Care Agent contacts you, simply tell them that everything is OK.  

Call Cox Homelife Care customer support at 1-800‐558‐6090. Dial 911 if it’s an emergency.

For minor equipment troubleshooting, it usually takes about 30 minutes for a call back. For major equipment troubleshooting issues, it may take us up to 48 hours to repair. In the event the device is defective and can’t be fixed, Homelife Care will set up a new device for the customer.

Yes, the caregiver may choose to pay for service on the user’s behalf. Currently, we aren’t able to divide multiple services on a customer account for multiple payers.

Available only in Cox Oklahoma service areas. $34.99/mo  (Homelife Care Home) or $44.99/mo (Homelife Care Go) includes professional care services only. Base Kits for either service package includes one pendant and Hub for $50 and includes professional setup and training. Voice Enabled Device is an optional add-on for $59.99. Applicable taxes, feess and surcharges are add'l. Cox Homelife Care is subject to the terms and conditions of its Subscriber Agreement. Homelife Care app is free (msg & data rates may apply) and subject to its Terms of Use. Homelife Care service may be discontinued at any time. Prices and offers are subject to change. Other restrictions or conditions may apply. Cox Homelife CareSM is a trademark of Cox Communications, Inc. All rights reserved.

Cox Homelife Service provided by Cox Advanced Services Oklahoma, LLC-License #2002.

*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.

$44.99/mo Homelife Care includes professional care services only. Base Kit includes one pendant and Hub for $50 and includes professional phone setup and training.  Applicable taxes, fees and surcharges are additional. "No annual contract" means no specific term period requirement and no early termination fees.  Cox Homelife Care is subject to the terms and conditions of its Subscriber Agreement. Homelife Care app is free (msg & data rates may apply) and subject to its Terms of Use. Homelife Care service may be discontinued at any time. Prices and offers are subject to change. Other restrictions or conditions may apply. Cox Homelife CareSM is a trademark of Cox Communications, Inc. All rights reserved.

Cox Homelife Care Service provided by Cox Advanced Services: Arizona, LLC – ALARM Lic. #18141-0, ROC Lic. #310876; Arkansas, LLC – Lic. #E 2014 0026/CMPY.0002278; California, LLC – Alarm Lic. #7196 & Contractor’s Lic. #992992; Connecticut, LLC – Lic. #N/A; Florida, LLC – Lic. #EF20001232; Georgia, LLC – Bryan David Melancon Lic. #LVU406595; Idaho, LLC 024933; Iowa, LLC –  Lic. #C121646 & AC268; Louisiana, LLC – Lic. #2006; Nebraska, LLC – Lic. #26512; Nevada, LLC dba Cox Homelife – Lic. #78331; Ohio, LLC – Lic. #53-18-1671; Oklahoma, LLC – Lic. #2002; Rhode Island, LLC – Lic. #9314; Kansas, LLC – Topeka Lic. #109 & Wichita Lic. #2015-36492; and Cox Advanced Services Virginia, LLC – DCJS Lic. #11-7776; DPOR Lic. #2705164725.

*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.