cox homelife care

Yes, you can pay in four monthly installments. If at any time the service is stopped prior to paying the total amount, the remaining balance will be charged to the customer’s account.

Call 1-800-558-6090 so we can help you get any additional devices added to your equipment.

Unfortunately, Homelife Care isn’t equipped right now to support the hearing impaired.

Setup only takes around 30 minutes give or take. During installation, we’ll walk you through the set up and use of the Homelife Care medical alert system and answer any questions.  We’ll ensure the Hub and Pendant are working properly and make a test call to our Professional Care Center. Additionally, we’ll talk about the Homelife Care Family App and all the ways it can help you stay connected with your loved ones.

No, the Hub uses a cell signal so you don’t need a landline or Internet connection. As long as there’s cell service, you have access to 24/7 support.

The Pendant will detect a fall and automatically call for help, even if the senior is unable to.  In the event of an emergency, one of three things will happen:

1. The Pendant will detect a fall and automatically call for help.
2. The blue Emergency Call Button on the Pendant will be pressed for help.
3. The gray Emergency Call Button on the Hub will be pressed to call for help.
   

The Hub will make the call to the Professional Care Center so our Care Agents can identify the problem and provide appropriate assistance, including dispatching emergency personnel.  

Assuming there are no complications, it typically takes anywhere from 20 seconds to 1 minute to connect to the Professional Care Center and if EMS is needed, dispatch will be sent as soon as the senior or caregiver confirms help is needed or if no contact is made with the senior and the emergency contacts.

You will not be charged an additional fee from Homelife Care. Emergency services and fees will be based upon your local jurisdiction laws for ambulatory and emergency services.

Don’t worry, false alarms are not big deal. We know that an accidental bump or knock may trigger your Automatic Fall Detection Pendant. The pendant is made to be sensitive to help keep you safe. You can easily cancel a mistaken call by hitting the reset button on the Hub or by holding the Emergency Button on the Pendant down for three seconds. If a Care Agent contacts you, simply tell them that everything is OK.  

Call Cox Homelife Care customer support at 1-800‐558‐6090. Dial 911 if it’s an emergency.

Call Cox Homelife Care customer support at 1-800‐558‐6090.

For minor equipment troubleshooting, it usually takes about 30 minutes for a call back. For major equipment troubleshooting issues, it may take us up to 48 hours to repair. In the event the device is defective and can’t be fixed, Homelife Care will set up a new device for the customer.

Yes, the caregiver may choose to pay for service on the user’s behalf. Currently, we aren’t able to divide multiple services on a customer account for multiple payers.