cox homelife care
Stay independent
homelife care features
Peace of mind to live confidently
Homelife Care is a new, innovative medical alert system that uses smart devices so seniors can enjoy their independent lifestyle, while giving their families peace of mind knowing they’re safe if help is ever needed.
Get to know how the Homelife Care system works
Here’s everything that’s included in the system, and other helpful information to get started.
Homelife Care Hub
The Hub is the center of the system. It can make calls to our Professional Care Center where we’re here for you 24/7/365.
Fall Detection Pendant
The Automatic Fall Detection Pendant will automatically call for help, if it senses a fall.
Homelife Care Family App
When there’s an emergency, the Homelife Care Family App keeps family and caregivers aware of date and location information.
Additional Information
A Vial of Life emergency information form is included with the system, which will provide first responders all the medical information needed to help in an emergency.
Learn more about how emergencies are handled and installation.
the homelife care hub
Support for active seniors
The heart of the Homelife Care system is the Hub. Powered by cellular technology, the Hub provides 2-way communication between the senior and the 24/7 Professional Care Center. It can be placed in the center of the home and taken on-the-go to ensure safety wherever your loved one may be.
Recharge at home
Seniors should keep the Hub charging in its cradle when at home. With a battery life of 24 hours, it’ll be ready for a trip to the grocery store or a walk around the neighborhood.
homelife care pendants
Wearable confidence
The lightweight pendant is worn around the neck and is connected to the Hub 24/7 when it's within range. In the event of an incident, the Automatic Fall Detection Pendant will automatically call for help or the senior can get help by pressing the blue Emergency Call button.
THE HOMELIFE CARE FAMILY APP
Your link to your loved ones
Keep up-to-date with your loved one’s status. The Homelife Care Family App alerts family and caregivers during emergencies, and allows users to schedule daily check-ins, medication and appointment reminders, receive low battery alerts and more.
How Homelife Care handles an emergency
During emergencies, Homelife Care and our Care Agents are there to assist seniors and their loved ones every step of the way.
When facing an emergency, seniors can easily contact our professional monitoring center by using their Hub or Pendant.
If the Professional Care Center is notified, a Care Agent will call the senior to see if they need help. If they can't get in touch, emergency personnel will automatically be dispatched.
The Homelife Care Family App will send alerts to people in the Emergency Contact list and keeps them updated on the senior’s status and location.
homelife care installation
Getting started is easy, and we're here to help
Your new Cox Homelife Care medical alert system will provide you and your loved ones peace of mind that comes from staying connected and safe.
Step 1
One of our Homelife Care experts will call you at your scheduled appointment time to walk you through the set up and use of your Homelife Care system.
Step 2
Once installation is complete, we’ll ensure the Hub and Pendant are working properly and make a test call to our Professional Care Center. Additionally, we’ll talk about the Homelife Care Family App and all the ways it can help you stay connected with your loved ones.
Step 3
To help the process go smoothly, please don’t attempt to set up your services before speaking with a Cox team member. Call us if you need us at 1-844-347-2214. Our team is available Monday – Friday, 10am – 7pm EST
Need customer support?
Call us at 1-800-558-6090.
Homelife Care FAQs
What's included in your Homelife Care system?
The Homelife Care medical alert system includes a Hub, an Automatic Fall Detection Pendant and the Homelife Care Family App. The Hub lets you call for help any time you need it by pressing the emergency call button, while the Pendant automatically alerts for help when a fall is detected. There’s also an Emergency Call button on the pendant that can be pressed at any time. The senior and up to 5 family members or caregivers can access the Homelife Care Family App, which helps keeps everyone up-to-date during an emergency. The app also has a variety of features to help stay connected every day, including medication and appointment reminders, daily check-ins, battery alerts and more.
Is there a way to pay for the equipment over time?
Yes, you can pay in four monthly installments. If at any time the service is stopped prior to paying the total amount, the remaining balance will be charged to the customer’s account.
What if I want to purchase additional devices?
Call 1-800-558-6090 so we can help you get any additional devices added to your equipment.
Does Homelife Care support the hearing impaired?
Unfortunately, Homelife Care isn’t equipped right now to support the hearing impaired.
How long does it take to set up the Homelife Care system in a senior’s home?
Setup only takes around 30 minutes give or take. During installation, we’ll walk you through the set up and use of the Homelife Care medical alert system and answer any questions. We’ll ensure the Hub and Pendant are working properly and make a test call to our Professional Care Center. Additionally, we’ll talk about the Homelife Care Family App and all the ways it can help you stay connected with your loved ones.
Do I need a landline or Internet connection?
No, the Hub uses a cell signal so you don’t need a landline or Internet connection. As long as there’s cell service, you have access to 24/7 support.
What are the ways the Professional Care Center can be notified of an emergency or problem?
The Pendant will detect a fall and automatically call for help, even if the senior is unable to. In the event of an emergency, one of three things will happen:
The Hub will make the call to the Professional Care Center so our Care Agents can identify the problem and provide appropriate assistance, including dispatching emergency personnel.
How long does it take to contact the Professional Care Center once an emergency call is triggered?
Assuming there are no complications, it typically takes anywhere from 20 seconds to 1 minute to connect to the Professional Care Center and if EMS is needed, dispatch will be sent as soon as the senior or caregiver confirms help is needed or if no contact is made with the senior and the emergency contacts.
Will I get charged an extra fee for emergency dispatched services?
You will not be charged an additional fee from Homelife Care. Emergency services and fees will be based upon your local jurisdiction laws for ambulatory and emergency services.
What happens if I accidentally press the Emergency Call Button or the pendant triggers a call to the Professional Care Center?
Don’t worry, false alarms are not big deal. We know that an accidental bump or knock may trigger your Automatic Fall Detection Pendant. The pendant is made to be sensitive to help keep you safe. You can easily cancel a mistaken call by hitting the reset button on the Hub or by holding the Emergency Button on the Pendant down for three seconds. If a Care Agent contacts you, simply tell them that everything is OK.
What if my equipment isn’t working?
Call Cox Homelife Care customer support at 1-800‐558‐6090. Dial 911 if it’s an emergency.
What if I can’t place a call to the Professional Care Center?
Call Cox Homelife Care customer support at 1-800‐558‐6090.
How long will it take for someone to respond to my call if I have a problem with my equipment?
For minor equipment troubleshooting, it usually takes about 30 minutes for a call back. For major equipment troubleshooting issues, it may take us up to 48 hours to repair. In the event the device is defective and can’t be fixed, Homelife Care will set up a new device for the customer.
Can I receive a bill for the service on my loved one’s account?
Yes, the caregiver may choose to pay for service on the user’s behalf. Currently, we aren’t able to divide multiple services on a customer account for multiple payers.
Looking for more?
Available only in Cox Oklahoma service areas. $34.99/mo (Homelife Care Home) or $44.99/mo (Homelife Care Go) includes professional care services only. Base Kits for either service package includes one pendant and Hub for $50 and includes professional setup and training. Voice Enabled Device is an optional add-on for $59.99. Applicable taxes, feess and surcharges are add'l. Cox Homelife Care is subject to the terms and conditions of its Subscriber Agreement. Homelife Care app is free (msg & data rates may apply) and subject to its Terms of Use. Homelife Care service may be discontinued at any time. Prices and offers are subject to change. Other restrictions or conditions may apply. Cox Homelife CareSM is a trademark of Cox Communications, Inc. All rights reserved.
Cox Homelife Service provided by Cox Advanced Services Oklahoma, LLC-License #2002.
*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.
$44.99/mo Homelife Care includes professional care services only. Base Kit includes one pendant and Hub for $50 and includes professional phone setup and training. Applicable taxes, fees and surcharges are additional. "No annual contract" means no specific term period requirement and no early termination fees. Cox Homelife Care is subject to the terms and conditions of its Subscriber Agreement. Homelife Care app is free (msg & data rates may apply) and subject to its Terms of Use. Homelife Care service may be discontinued at any time. Prices and offers are subject to change. Other restrictions or conditions may apply. Cox Homelife CareSM is a trademark of Cox Communications, Inc. All rights reserved.
Cox Homelife Care Service provided by Cox Advanced Services: Arizona, LLC – ALARM Lic. #18141-0, ROC Lic. #310876; Arkansas, LLC – Lic. #E 2014 0026/CMPY.0002278; California, LLC – Alarm Lic. #7196 & Contractor’s Lic. #992992; Connecticut, LLC – Lic. #N/A; Florida, LLC – Lic. #EF20001232; Georgia, LLC – Bryan David Melancon Lic. #LVU406595; Idaho, LLC 024933; Iowa, LLC – Lic. #C121646 & AC268; Louisiana, LLC – Lic. #2006; Nebraska, LLC – Lic. #26512; Nevada, LLC dba Cox Homelife – Lic. #78331; Ohio, LLC – Lic. #53-18-1671; Oklahoma, LLC – Lic. #2002; Rhode Island, LLC – Lic. #9314; Kansas, LLC – Topeka Lic. #109 & Wichita Lic. #2015-36492; and Cox Advanced Services Virginia, LLC – DCJS Lic. #11-7776; DPOR Lic. #2705164725.
*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.