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HOMELIFE EQUIPMENT UPDATE

Keep your smart home connected through everything

When there’s an internet disruption, your Homelife system is designed to operate on a cellular backup that can notify our Central Monitoring Station in case of an emergency. To make sure you continue to have a backup system once 3G is phased out on February 22, 2022, we’re providing a new 4G power adapter for your Touchscreen at no cost.

HOW TO UPDATE YOUR POWER ADAPTER

All it takes is one click

The best part of all—ordering your free 4G power adapter only takes a few minutes, and installation is quick and easy. If you have any questions along the way, feel free to chat with us.

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Request your adapter

Just click on the button above to order your free 4G power adapter—be sure to have your user ID and password on hand.  

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Get set up

When your new power adapter arrives, follow our simple step-by-step instructions to connect it to your Homelife Touchscreen.

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Recycle old adapter 

After installation, you can recycle your old adapter or bring it to a Cox Store and we’ll recycle it for you.

A strong backup for your smart home

Your Homelife Touchscreen’s power adapter makes sure your smart home continues to work if you ever lose internet connection—this is especially important if alarm notifications need to be sent out to dispatch emergency first responders. To avoid losing this cellular backup feature, update your current 3G system to 4G today.

 

Order my adapter

Touchscreen 4G power adapter FAQs

  • Ensure power is running to the outlet by plugging in another device, such as a lamp
  • Ensure power to the outlet is not controlled by a wall switch
  • Confirm that the adapter is inserted fully into the outlet and screwed to the wall plate
  • Verify that the power plug is inserted fully into the touchscreen
  • In the ‘setting’ menu, there will be an additional option for screens with the 4G power adapter installed called ‘Touchscreen Power Adapter’.  If you see this, your power adapter is working.
  • The status of the 4GPA and cellular strength can be viewed under the Zigbee health check under ‘Connectivity’.  It should say ‘Online’ in the upper right-hand corner.

We’re hear to help you.  Click here for support.

There is no monthly charge for this device.  However, if you disconnect your services, you need to return the Touchscreen and power adapter to Cox to avoid a non return fee.  (should we call out that there is only a non return fee for the TS?)

Get your free 4G power adapter today

Cox Homelife service provided by Cox Advanced Services:  Arizona, LLC–ALARM Lic. #18141–0, ROC Lic. #310876; Arkansas, LLC–Lic. #E 2014 0026/CMPY.0002278; California, LLC–Alarm Lic. #7196 & Contractor’s Lic. #992992; Connecticut, LLC–License #N/A; Florida, LLC– Lic. #EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC – Lic. #024933; Iowa, LLC– Lic. #C121646 & AC268; Louisiana, LLC–Lic. #F 2006; Nebraska, LLC–Lic. #26512; Nevada, LLC dba Cox Homelife–Lic. #78331; Ohio, LLC–Lic. #53–18–1671; Oklahoma, LLC–Lic. #2002; Rhode Island, LLC–Lic. #9314; Kansas, LLC–Topeka Lic. #109 & Wichita Lic. #2015–36492; and, Virginia, LLC–DCJS Lic. #11–7776; DPOR Lic. # 2705164725
Cox Homelife Automation subject to Homelife Automation Agreement. Homelife Security subject to the Homelife Security Agreement you signed as part of your order. © 2021 Cox Communications, Inc. All rights reserved.

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