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Catch up to the newest voice technology
Your network is getting updated with the most high-tech phone equipment available at no cost to you. During this time, anyold equipment will be replaced with a new modem.
ADVANCED VOICE TECHNOLOGY
We’re excited to share our newest tech with you
You’ll be upgraded to a new phone service without any interruptions.
Once updated, you’ll be ready for the newest tech down the line.Here’s what this upgrade will do for you:
Block unwanted calls
Use new tools to stop pesky sales and robo-calls.
Enhanced Phone ToolsSM
Get more control of your phone's features.
Download the Cox Voice Everywhere App to use your home phone service anywhere along with Text Messaging and Video Calling.
Phone Upgrade FAQs
Most Frequent Questions
How will I benefit from the technology update?
Cox is currently upgrading the network by removing outdated technology that will cease to be manufactured and supported in the future, and replacing it with better, more efficient technology. The transition benefits include: uninterrupted use of Cox Digital Telephone service with updated equipment that is available to you at no charge.
Do I have to pay to update to new technology?
No. The tech visit will be provided at no additional cost. Customers will also need new equipment as part of the update, which is offered at no additional charge or at a discount–depending on the equipment option selected.
Will someone need to be present during the tech visit?
Someone over the age of 18 will need to be present for the Cox technician to install new equipment inside the home and complete the update.
What happens if I don’t transition to the updated technology?
There is no direct impact to Cox Digital Phone customers in 2017. Eventually customers will need to make the update to continue service.
Additional Helpful Questions
What’s changing with my Cox Digital Telephone Service?
Cox is proactively updating the network by removing outdated technology that will no longer be manufactured in the future and replacing it with more efficient, up-to-date technology. As a result, the new piece of equipment will now be placed inside the home and plugs into a wall outlet.
What stays the same:
Will I get more features when my service is updated?
In the future, more efficient, updated technology service will enable more innovative features. Currently, Cox Digital Telephone customers can enjoy features such as TV Caller ID, Cox Mobile Connect, Phone Tools and readable voicemail. (No new features directly associated with the update will be available immediately)
How long will it take the Cox tech to update my phone service?
The tech visit will last approximately one (1) hour. If the tech encounters additional issues while in your home, it may take longer.
Do I need new equipment for the technology upgrade?
Affected Cox Digital Telephone customers will be directly contacted by Cox to schedule a technician to come to their home and install the updated equipment. Their current older equipment is outdated and not compatible with today's updated technology.
What are the new equipment options?
Customers who need new equipment have two options:
What’s the deadline to transition to update technology?
As of today, we do not have a deadline for transitioning to updated technology, but we are phasing out older telephone technology on our network and eventually ALL Cox Digital Telephone customers will need to transition. We encourage all Cox Digital Telephone customers with outdated equipment to call Cox and schedule a free update.
Will I continue to benefit from discounted Lifeline service if I transition to updated technology?
Cox recognizes that access to local emergency services is vital to all residents and Cox Digital Telephone customers who qualify for Lifeline service will continue to benefit from the same discounted service.
What is Lifeline service, and do I qualify for a discount?
Lifeline is a federal/state program that helps make home telephone service more affordable for qualified customers. Under the federal Lifeline program, telephone customers who are eligible for certain public assistance programs or whose income meets program criteria are entitled to receive a basic telephone service discount.
Will the new equipment (eMTA or Premium Services Gateway) include a battery?
A battery is not automatically included with the modem. The cost for a battery from Cox is dependent on the type of modem. The CARE agent will provide the battery option during the conversion process. Exceptions include existing Lifeline customers who will have a battery provided at installation at no charge as long as their Lifeline eligibility is current.
Why would the equipment (eMTA or Premium Services Gateway) need a battery?
In the event of a power outage, the battery provides up to twenty-four hours of standby service or up to twelve hours of talk time using a corded telephone connected directly to the telephone modem's working jack. If you opt for a battery, it is recommended that you check the status of the battery on a regularly.
How do I order a battery for the new equipment?
Customers who want a battery should request a battery when they call to schedule the service call.
How do I install the new battery?
The technician will install the battery free of charge during the update. Battery requests made after the completed update may be subject to an installation charge
Why should I keep my Cox Digital Phone Service?
Landline service is valuable because of the safety and reliability it provides. Also, bundling all three Cox services offers additional savings for customers and gives more integrated services like TV Caller ID and readable voice mail.
Where can I find more information about this update required for Cox Digital Telephone customers?
We are proactively notifying customers affected by the update through letters sent to your home and other methods. Cox Digital Telephone customers can also visit www.cox.com/updatemyphone for more information.