Homelife Security users may be required by city ordinance to register with local police/ fire departments or to get an Alarm User Permit before activating, installing, operating or using an alarm system. Annual permit renewal may also be required. Click here to learn the requirements in your state.

1. From the home screen, tap Settings. On the keypad screen, enter your Master Code
2. From the Settings menu, tap Security, then tap Alarm Test
3. From the Alarm Test screen, to prevent your test alarms being sent to the CMS, press Disable
   Note: send Test Alarm Messages defaults to Disable. By pressing the button, you can toggle between Disabled and Enabled. If you enable Send Test Alarm Messages, contact Cox Homelife at 1-877-404-2568 and tell us that you’re testing your system
4. Tap Next
5. On the Alarm Test Checklist screen, do the following:
   a. Make sure that all windows and doors are closed and that the motion detectors are not showing any motion
   Note: when the security zones are ready for testing, Ready to Arm displays under the Arm button
   b. Tap Arm
   Note: the Arm button changes to System Armed to indicate your security system is armed in the special Test mode. The Exit Delay is ten seconds instead of thirty seconds. Motion detectors are turned off until a door or window is opened
6. Tap Next
7. On the Alarm Test screen, do the following:
   a. Open and close an entry point
   

Results:

• A 30 second Entry Delay period begins
• The Touchscreen beeps once per second
• The beeping increases to twice per second in the last ten seconds
• The motion detectors are turned on
• At the end of the Entry Delay period the siren sounds
  Note: the siren can be muted before testing by tapping Mute Siren. Muting the siren is not recommended. Ensuring the siren is in working order is an important part of the test.
  b. Continue to open and close each entry point. Ensure that it’s marked with a red ALARM indicator
  c. Perform these tests to check various Homelife equipment:
      i. Door/Window Sensor open and close the door or window
      ii. Motion Sensor: avoid the motion detector for three minutes after arming the system, then walk in front of it
      iii. Smoke & Heat Detector: press and hold the sensor Test button (about 10 seconds) until the siren sounds
      iv. Glass Break Sensor: use a glass break simulator if available
      v. Key Fob: arm and disarm the system with the key fob
      vi. Wireless Keypad: arm and disarm the system with the keypad

1. From the Touchscreen home screen, press the Settings app and enter your 4-digit Master Keypad Code
2. Go to the Security category and select Advanced settings
3. From the Advanced settings screen, select Connectivity, then Test Connectivity and press Next to begin the test
   Note: if either your broadband or cellular connectivity appears to be down, please check your home security router power/connection and then contact Cox Customer Support at 1-877-404-2568

1. In order to clean your Cox Touchscreen without accidentally arming or disarming the system, tap Settings on the Touchscreen home screen
2. Enter the Master Code to go to the Settings menu
3. From the Settings menu, tap Touchscreen
4. From the Touchscreen menu, tap Clean Screen
5. Tap Clean Screen for 30 Seconds.  A 30 second countdown will begin. When the 30 seconds are up, tap either Finish or Give Me More Time to Clean the Screen.

Disconnecting cords or resetting your Cox Homelife router will cause disruptions to your home security system. Please contact us before moving or modifying your router settings, including your personal router.

1. Complete the following steps:
   a. Locate and reboot the following devices
   Note: to reboot the devices, remove and reinsert the power cable on each device
       i. Cable modem/eMTA
       ii. Personal home router
       iii. Homelife WRN1000 Netgear Router
   b. Wait five minutes for the devices to come back online
2. Connect the Ethernet cable from the cable modem/eMTA to the WAN port (yellow port) on your personal home router
3. Make sure that your Homelife WRN1000 Netgear Router is physically connected to your home router or cable modem. Connect the Ethernet cable from your personal home router (any available port 1–4) to the Homelife WRN1000 Netgear Router’s WAN port (yellow port)
4. Make sure that you have green lights with a flashing blue light on the front of the Homelife WRN1000 Netgear Router
   Note: if you do not see green lights, contact Cox Homelife support at 1-877-404-2568