Staying connected

Strong service, even in strong weather

Cox is here to help you stay connected with loved ones.

Omaha storm and your Cox services

Last Friday’s overnight storm left many homes and businesses without power and their Cox services. With so much damage, we called in neighboring crews to help and as of Friday, July 16, the majority of customers are back online.

We’re still working in some areas to restore services and to repair the many downed lines. If you have a line down that hasn’t been reported, please chat with us www.cox.com/chat.

We know it's frustrating to be without service, so while we work, check out this helpful information to get you through.

Know when service is back on

For those still out of service, we can't provide an exact time, but sign up for texts to be notified when service is back up in your area.

Safety first

You’ll see us restoring service in your area as soon as it’s safe for our teams to work.

Sometimes, it just takes longer than we’d like for service to be restored. Here’s why:

Restoration involves walking and surveying large areas to check on hundreds of lines and pieces of equipment that could be below, on or above the ground on the power lines.

Because our service is connected to power lines, completion of our restoration must wait until power company’s work is complete.

Please stay away from all downed power lines. If you come across one that’s ours, please report it to www.cox.com/chat and we’ll repair it as quickly as possible.

What's available during a power outage

Watch TV

Get the latest news, weather, and entertainment by downloading the Contour app on a mobile device. In the app, choose Live TV from the side menu, then select TV Go Channels for more than 130 channels. Visit watchtv.cox.com for more information.

No missed calls

If you have Cox Voice service, sign in to My Account to use Voice Tools and set Simultaneous Ring. This allows you to receive home phone calls on your cell phone and check voicemail.

Stay protected

Your Homelife Security system will work with limited function. Even with power loss, it can still contact help for up to 24 hours with battery backup.

When power returns

If your power is working, but your services aren't, simply reset your equipment by unplugging it and plugging it back in.

If you received a message that service is restored but it’s still not working, we may need to send a technician to fix it. Just contact us at cox.com/chat. We’re working all issues as quickly as we can, so thanks for your patience to hang in there with us.

If there are no known outages, we can help if you contact us through the app, online at cox.com/chat, or by calling us at 877-556-7815.

Use the app to reset your equipment

The app is the easiest way to restart your modem and cable boxes. Just open it and with a touch of a button you're done. You'll also find neighborhood outage updates.

Don't have the app? Download and sign in with your Cox User ID and password from the home page and you’ll see options to reset equipment. Learn more with this helpful video.

Get the app

Winter storm and your Cox services

Network update

Our network has not received any major damages due to the storm. Our teams continue to monitor and will quickly address any issues that may arise.

Cox Solution Stores

Our Cox Solution Stores will close as determined necessary and these decisions will usually be made day of so please check before you head our way.

In case of a power outage

Even if Cox’s network is working, if the power is off, you’ll have limited access to your Cox services.

Cox services available during a power outage

To help keep you up to date, you can get the latest news, weather and entertainment by downloading the Contour app on a mobile device. To watch in the Contour app, choose Live TV from the side menu and select TV Go Channels to see over 130 channels that are available to watch both in your home and away. Visit watchtv.cox.com for more information on your viewing options.

If you have Cox Voice service, sign in to My Account to use Voice Tools and set Simultaneous Ring to receive your home phone calls on your cell phone or to check your voicemail.

Your Cox Homelife Security system will work with limited function; find out more about the available functions here. In the case of power loss, Homelife Security can contact help, if needed, for up to 24 hours over battery backup.

When power returns

If your services don’t return with the power, first reboot your equipment. The easiest way to reboot your equipment is with the Cox app. Once you’ve downloaded and signed into the Cox app with your Cox User ID and password, from the home page you’ll see options to reset equipment.

If you’re having any issues with your services, you can also check the Cox app for any updates on outages in your neighborhood.

If there are no known outages, please contact us either through the app, via www.cox.com/chat or call us at (877) 556-7815

FAQs

Can my Cox services be powered by a generator?

It is possible to power your Cox services with a generator, if there has not been network damage in your area. Despite power outages, our technical staff has tested the use of a generator to reconnect to services:

First, simply plug the power cord to your computer, television, digital converter and modem into the generator.
Connect your computer’s cable to your modem. If you have Cox Voice, you would do the same with the phone cable.
If the cable lines to your home and neighborhood are intact, your services should be active.

What if I had an installation service call scheduled for this week?

Our number one priority is the safety of our employees and our customers. Due to this storm we are working to minimize our team’s exposure to the severe weather. If we need to reschedule, we’ll be in contact. If you would like to reschedule you can chat with us in the Cox app or at www.cox.com/chat or give us a call at (877) 556-7815.

I’ve had an outage at my business. What should I do about my account?

Cox Business continues to work around the clock to restore services to commercial customers. Cox Business will support its customers based on the status of their individual business operations. If a business facility is currently uninhabitable or was without services for an extended period of time, please call (855) 452-9062 to discuss account options. Or visit www.myaccount.coxbusiness.com to report and track a persistent service issue.