"# Contact Us ## Have a question? Chat with us You can get in touch with us via chat, phone, the app and more. But the easiest way? Meet Oliver, your 24/7 virtual assistant who can help you pay your bill, troubleshoot your services or connect you with a live agent. [Let's chat](https://www.cox.com/residential/contactus.html) ## Quick self-help tools - **[Get service support](https://www.cox.com/coxapp/support)** — Access troubleshooting and support tools for your Cox services. - **[Change your plan](https://www.cox.com/residential-shop/hub.html)** — Upgrade, downgrade, or modify your current Cox service plan. - **[Get the Cox App](https://www.cox.com/residential/learn/cox-app.html)** — Download the Cox App to manage your account on the go. - **[Move or transfer services](https://www.cox.com/residential/move.html)** — Easily move your Cox services to a new address. - **[Pay your bill](https://www.cox.com/coxapp/billing/make_payment)** — Make a one-time payment or set up autopay for your Cox account. - **[Manage your account](https://www.cox.com/coxapp/myservices)** — View and manage your Cox services, equipment, and account details. ## Get support with SmartHelp ### Tech support is a tap away Wifi not connecting or need to reset your device? SmartHelp can identify outages, walk you through device fixes and more. Available online or in the Cox App, no calls needed. [Get SmartHelp](https://www.cox.com/coxapp/smarthelp) ## Let's get in touch We're happy to help in any way you need. Here are a few of the different ways to get support for your Cox account and services. ### Automated and live chat Whatever you need, Oliver's got you covered! Chat with Oliver to receive swift support, or get connected to a live agent when additional help is needed. [Let's chat](https://www.cox.com/residential/contactus.html) ### Visit a Cox store Swing by any Cox store location for in-person help with your services. [Find a Cox store](https://www.cox.com/residential/local/store-locator.html) ### Ask our community Start your own Q&A with Cox customers and team members on the support forums. [Visit forums](https://forums.cox.com/) ## Cox support resources ### Call sales Upgrade your service or get more details on other Cox services you may be interested in. **Phone:** [1-800-234-3993](tel:+18002343993) **Hours:** Monday – Friday, 8 am – 11 pm ET Saturday, 9 am – 9 pm ET Sunday: Closed For the fastest response, chat with Oliver to quickly reach a live agent and find the best options for you. 7 days a week, 8 am EST – 1 am EST. ### Call support Get help with your account, current orders or tech support. **Phone:** [1-800-234-3993](tel:1-800-234-3993) **Account services & Billing** Monday – Friday, 8 am – 6 pm local time Saturday & Sunday: Closed For the fastest response, chat with Oliver who can connect you with a live agent. 7 days a week, 8 am EST – 12 am EST. **Retention** Monday – Friday, 8 am – 8 pm local time Saturday, 9 am – 6 pm local time Sunday: Closed **Tech support** 24 hours a day, 7 days a week For the fastest response, chat with Oliver who can connect you with a live agent. ### Billing Everything you need for billing and payment support in one place. **Phone:** [1-866-867-7644](tel:18668677644) **Hours:** Monday – Friday, 8 am – 6 pm local time Saturday & Sunday: Closed For the fastest response, chat with Oliver who can connect you with a live agent. 7 days a week, 8 am EST – 12 am EST. ### Cox Homelife and Cox Complete Care Our experts are here to help with your Homelife equipment and tech support covered by Cox Complete Care. **Cox Homelife** Questions about your Homelife service? Call us to report a problem, ask about billing, buy more equipment or make changes to your account. **Phone:** [1-877-404-2568](tel:877-404-2568) **Homelife billing hours** Monday – Friday, 8 am – 6 pm local time Saturday & Sunday: Closed **Tech support hours** 24 hours a day, 7 days a week **Cox Complete Care** Consider everything covered with Complete Care advanced technical support. We'll hook you up with everything from remote troubleshooting to in-home technician services. Requires $10 monthly subscription. **Phone:** [1-877-COX-ASST (269-2778)](tel:877-269-2778) **Tech support hours** 24 hours a day, 7 days a week For the fastest response, chat with Oliver who can connect you with a live agent. ### Transfer your service Getting ready to move? You can give us a call or [transfer your service online](https://www.cox.com/residential/move.html) in as little as five minutes. [Request move online](https://www.cox.com/residential/move.html?campcode=info_transferservices_feature1_2_20022017162110) — 24 hours a day, 7 days a week **Phone:** [1-877-986-3196](tel:877-986-3196) **Transfer support hours** Monday – Friday, 8 am – 11 pm ET Saturday, 9 am – 9 pm ET Sunday: Closed For the fastest response, chat with Oliver who can connect you with a live agent. 7 days a week, 8 am EST – 12 am EST. ### 24/7 Support Oliver is available to provide around-the-clock troubleshooting and support. [Let's chat](https://www.cox.com/residential/contactus.html) ## Looking for Cox Business? [Contact Cox Business](https://www.cox.com/business/contact-us.html) ## Payment mailing address Cox Communications, Inc. P.O. Box 53249 Phoenix, AZ 85072-3249 ## Corporate headquarters Cox Communications, Inc. 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328* *Please do not send payments to this address as they will not be able to be processed and will be returned. ## Security Researchers – Information on Vulnerability Reporting [Read more](https://www.cox.com/aboutus/policies/cox-security-responsible-disclosure-policy.html)"