Opens in new tab

Make it your smartest year yet: iPhone 16 128GB is just $49.99.* Offer ends 9/11/25. Shop deals below.

Cox Mobile FAQs

Cox Mobile currently offers cell phones from Apple, Samsung, Google, TCL, and Motorola.

 

Yes! Cox Mobile offers unbeatable 5G reliability where available.

We offer an assortment of phones at various prices. With multiple options, we are confident that there's a plan and phone to fit your budget. 

Yes, adding Cox Mobile to your existing Cox services can result in additional discounts and savings, depending on your plan.  

You will need a Return Merchandise Authorization (RMA) label to submit any returns. To get this label, contact a Cox agent at a store, by phone, or go online. Do not attempt to return a Cox Mobile device until you have received an RMA.

Yes. New devices that have been announced may be pre-ordered before they are made available for sale to the public.

Your pre-ordered device is estimated to arrive on the day it is generally made available for sale. You will receive tracking information via email once your payment is successful and your order processes.

All online pre-orders will be shipped directly to your service address. If you need assistance with setup and activation, you may contact a Cox Customer Care Representative or visit your local Cox store.

We collect and validate your payment information when you place your pre-order, but your card will not be charged until your new device is ready to ship.

Yes, you may apply for a device payment plan to pay for your pre-ordered device. It will be begin once your device is ready to ship. Payment plans are provided by Citizens Pay®. See Citizens Pay® Line of Credit Agreement for full terms and conditions.

Trade-In is now available for pre-order devices in retail stores, call centers, and online.

Yes, you may pre-order the new device for an existing Mobile line! Once you receive your new device, you can transfer your SIM to the new device to seamlessly transfer your service.

You may pre-order one (1) new device for each line on your account, up to 3 lines.

If you received notification that your payment method failed, please call us at 888-345-8272 within 7 days to change your payment method.

We now offer Cox Mobile device payment plans for eligible customers.

The price of the phone will be the same with buying outright or by making payments. For customers who qualify, our device payment plans are offered with *0% APR so you can spread the total price over 24-months.

Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.


5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.

 

*Requires active Cox post-paid internet, enrollment in paperless billing and Cox EasyPay. Offer ends 09/11/25 while supplies last. Subject to change. Requires activation and purchase on a new Cox Mobile line of a new $829.99 iPhone 16 128GB financed on a $0 down/0% APR, 24-month Cox Device Payment Plan (“DPP”) for well-qualified customers. Limit one device per line. Receive up to $780.00 off device cost in 24 monthly bill credits, starting within 3 billing cycles. If line is canceled, voluntarily or involuntarily, transferred or financed device is removed from Cox Mobile line, bill credits will stop, and customer is responsible for full monthly payments for the remainder of DPP. Offer not valid for purchases or DPP’s made before 07/17/2025. May not be combined with other device offers. Taxes, fees, other charges, and additional restrictions apply. Learn more at https://www.cox.com/residential/mobile/deals.html.

 

Apple Intelligence is available in beta on all iPhone 16 models, iPhone 15 Pro, and iPhone 15 Pro Max, with Siri and device language set to Chinese (Simplified), English (Australia, Canada, India, Ireland, New Zealand, Singapore, South Africa, UK, or U.S.), French, German, Italian, Japanese, Korean, Portuguese (Brazil), or Spanish, as an iOS 18 update, with more languages coming over the course of the year, including Vietnamese. Some features may not be available in all regions or languages.

 

Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.

 

For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.

 

For Pay As You Gig, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.

All displayed prices exclude applicable taxes and fees, which will be calculated at checkout and may change over time.