Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.
5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.
¤Cox Internet required. Offer ends 4/15/26. Must purchase eligible device, activate it on an eligible line, and maintain Cox Mobile service for more than 31 days. Limit one device per line. Taxes, fees, other charges, and additional restrictions may apply. Learn more at https://www.cox.com/residential/mobile.html.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.
For Pay As You Gig, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
All displayed prices exclude applicable taxes and fees, which will be calculated at checkout and may change over time.
Device Payment Plan
Apply for a Citizens Pay® Line of Credit to finance your device
Identity check
You'll complete a quick identity verification, then see if you pre-qualify for a device payment plan with a soft credit check that doesn't affect your credit score.
Review your device payment plan
Once we have your information, we'll be able to provide you exact pricing and financing details.
Checkout
Choose your shipping and payment options to complete your purchase, pending a credit check that will show up on your credit report.
After completing your order, you'll be directed to setup a Citizens Pay® account which lets you manage your monthly device payments that go directly to Citizens Pay®. Your other Cox Mobile charges will be paid directly to us and will be available in My Account.
Device protection plan
Replace your lost, stolen, damaged or malfunctioning phone fast and never miss a moment.
Coverage includes:
Replacements as soon as next day1
Enjoy peace of mind and get a replacement as soon as the next business day
As soon as same-day cracked screen repairs2 at 700+ authorized locations
No need to stress over a cracked screen with easy repair options for just $29 per claim
Unlimited photo and video cloud storage3
Say goodbye to device storage constraints. Back up all your pictures and videos at no extra charge
Battery replacement4
When your phone’s not holding a charge like it used to, we’ll test it and let you know if your device is eligible for a replacement
Expert tech support
Get help from our tech experts 7 days a week for help with new device setup, transferring content, and connecting to virtually any device
Have more questions? Learn more about Cox Mobile Protection Plan
1Excluding Sunday and subject to parts, location and availability. Provided by the insurance program and the service contract program. 2Cracked screen repair is available for select smartphones. Repair options depend on location, parts, and technician availability. Provided by the service contract program. 3Video size limitations may apply. To download the Asurion Photos app, go to the App Store or Google Play on a capable device. Provided by the tech support program. 4Available for eligible devices outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Subject to parts, location, and technician availability. Provided by the service contract program.
Device Payment Plan
Apply for a Citizens Pay® Line of Credit to finance your device
Identity check
You'll complete a quick identity verification, then see if you pre-qualify for a device payment plan with a soft credit check that doesn't affect your credit score.
Review your device payment plan
Once we have your information, we'll be able to provide you exact pricing and financing details.
Checkout
Choose your shipping and payment options to complete your purchase, pending a credit check that will show up on your credit report.
After completing your order, you'll be directed to setup a Citizens Pay® account which lets you manage your monthly device payments that go directly to Citizens Pay®. Your other Cox Mobile charges will be paid directly to us and will be available in My Account.
Device protection plan
By enrolling in a Cox Mobile Protection Plan, you agree to the Terms & Conditions and the important details listed here:
- Cox Mobile Protection Plan is a combination of insurance (loss, theft, damage (excluding ADH), unrecoverable), service contract (accidental damage from handling (ADH) and out of warranty malfunctions), and tech support.
- Monthly charge per enrolled mobile number: Tier 1- $7; Tier 2 - $12; Tier 3 - $15. (Based on device)
- $29-249 insurance deductibles and $29-99 service contract service fees apply. (Based on device)
- Limit of 3 insurance claims and up to 3 ADH claims (excluding cracked screen repair claims) in a consecutive 12-month period.
- $3,500 maximum value per claim.
- Replacement devices may be new or refurbished of the same or like kind and quality model. Phone color, brand, model and features may be different.
- Coverage is optional. Cancel any time for a prorated refund of unearned charges. Contains binding arbitration (express state exemptions may apply).
- Cox Mobile Protection Plan will continue monthly until canceled. To avoid the next recurring charge, I must cancel before the start of my next billing cycle. To cancel, I can sign in to manage my account on cox.com, call 800-234-3993 or visit a store.
Device Video
Trade-in
Trading in your old device is easy. Here's how it works:
- Answer a few questions about the device that you would like to trade in.
- Complete your purchase.
- You'll receive your new device along with directions and a padded envelope for shipping your trade-in device.
- Once received and inspected, an email will be sent to you with your final trade-in value or promotional value (when applicable).
- After the trade-in amount is accepted, your credit will be issued as an electronic payment to your bank account within 5-8 business days. Promotional credits will be applied to your Device Payment Plan.
How to turn off 'Find my iPhone'
Please follow these steps to disable the 'Find my iPhone' setting:
- Go to Settings > [Your name] > Find My > Find My [Device].
- Tap to turn it on or off.
- Enter your Apple ID, then tap Turn Off.
If your phone is not usable, or if you'd like more information on this feature please refer to this article from Asurion, our trade-in partner.
Finding your IMEI
Apple iPhone
Dial *#06# on your keypad or Go to Settings > General > About > IMEI
Samsung
Dial *#06# on your keypad or go to Settings > About Phone > Status > IMEI
Google Pixel, Motorola
Dial *#06# on your keypad or go to Settings > About Phone > IMEI
LG
Dial *#06# on your keypad or go to Settings > Systems > About Phone > IMEI
Other makes
Dial *#06# on your keypad or contact your device manufacturer for assistance.