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Supplier Support and FAQs

Supplier Relations Customer Support

Call us for your customer support needs:
Monday — Friday, 9:00am to 6:00pm Eastern Time

Frequently Asked Questions

I received a payment for less than the amount invoiced. What happened?

The difference is likely due to a credit that has been applied. Please check the invoice number(s) referenced on the remittance advice for any credits generated by Cox for return merchandise, freight non-compliance, sales tax overcharges and the like. If you have questions regarding these credits or need further assistance, please contact the phone number at the top of this page.

I understand that my invoice needs to match Cox's purchase order. What do I need to do?

Verify that your full, legal company name is on the purchase order. Verify that all line items on the PO and Invoice match exactly with regard to item number, item description, unit of measure and quantity, and the unit price. If there are any discrepancies or changes, notify your Buyer prior to invoicing so that the PO may be corrected. Your Buyer name and phone number is listed on your PO. Inconsistencies will result in the return of the invoice and/or the delay of payment. 

I have a question about the Supplier Inquiry Portal. Where can I get help?

There is a full FAQ specifically for the Supplier Inquiry Portal.