Cox Mobile FAQs
Cox Mobile FAQs
What cell phone brands are available through Cox Mobile?
What cell phone brands are available through Cox Mobile?
Cox Mobile currently offers cell phones from Apple, Samsung, Google, TCL, and Motorola.
What’s more affordable - buying a Cox Mobile phone outright or making payments?
What’s more affordable - buying a Cox Mobile phone outright or making payments?
The price of the phone will be the same with buying outright or by making payments. Our device payment plans are offered with *0% APR so you can spread the total price over 24-months.
Are Cox Mobile cell phones 5G capable?
Are Cox Mobile cell phones 5G capable?
Yes! Cox Mobile offers unbeatable 5G reliability where available.
Does Cox Mobile offer affordable cell phone options?
Does Cox Mobile offer affordable cell phone options?
We offer an assortment of phones at various prices. With multiple options, we are confident that there's a plan and phone to fit your budget.
Do I get any deals on my Cox Mobile bill if I have Cox Internet?
Do I get any deals on my Cox Mobile bill if I have Cox Internet?
Yes, adding Cox Mobile to your existing Cox services can result in additional discounts and savings, depending on your plan.
Can I pre-order a device with Cox Mobile?
Can I pre-order a device with Cox Mobile?
Yes! New devices that have been announced may be pre-ordered before they are made available for sale to the public.
How long will it take to receive my device once shipped?
Your pre-ordered device is estimated to arrive on the day it is generally made available for sale. You will receive tracking information via email once your payment is successful and your order processes.
Can I order online and pick up in a store?
All online pre-orders will be shipped directly to your service address. If you need assistance with setup and activation, you may contact a Cox Customer Care Representative or visit your local Cox store.
Will I be charged if I pre-order with Cox Mobile?
We collect and validate your payment information when you place your pre-order, but your card will not be charged until your new device is ready to ship.
Can I finance a pre-order?
Yes, you may apply for a device payment plan to pay for your pre-ordered device. It will be begin once your device is ready to ship. Payment plans are provided by Citizens Pay®. See Citizens Pay® Line of Credit Agreement for full terms and conditions.