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Set up the app

Set up the app

  1. From the welcome screen, tap Get Started
  2. Type in your Cox User ID and password to see one of the following:
    a.  The app will start to load
    b.  You'll be alerted that you're eligible but not subscribed to Contour 2
    c.  You'll be alerted that Contour 2 isn't available in your area

Open the Main Menu
Swipe right from the left edge or tap the Menu button.

Exit any guide or menu screen
Just tap outside the screen or menu overlay. 

Use the Program Guide

Scroll through channel listings
Swipe up and down.

Move forward or back on the guide schedule
Swipe left and right.

Change the guide date
Tap the Today button to pull up the date picker.

 

See content galleries for Kids, Movies or Sports

  1. On the Main Menu, tap Kids, Movies or Sports
  2. Tap All Listings to exit the gallery view and see all programs

Switch to a channel
Tap the channel logo.

See details and actions for a program
Tap the program cell in the listings grid to see a few options:

  • Watch: Start watching the program
  • Info: Learn more about the program
  • Lock/Unlock: You’ll see the Lock and Unlock options if Parental Controls are on. Use your PIN to Lock and Unlock programs.
Filter for HD, CC-enabled and SAP-enabled content
Tap the HD, CC or SAP filter button at the bottom right of the full-screen guide.

Continue watching a show or movie

1.  On the Main Menu, tap For You

  • The For You screen shows programs you’ve recently watched
  • Content tiles show a progress bar indicating how much you’ve watched of a show or movie

2.  Tap a content tile
3.  Tap Watch
4.  Tap Resume or Start Over


See upcoming programs

Tap to choose a show or movie, then tap Info. You’ll see a list of episodes airing in the next 14 days.

Search for live TV content

1.  From the Main Menu, tap the Search box
2.  Use the keyboard to search a TV show, movie or sports team

  • As you enter letters, predictive results will appear
  • Some channel names will pull up channel collections (for example, “FOX” shows all available Fox-branded channels)
3.  Do one of the following
  • Tap a TV show, movie or sports team you searched to see options, like Watch and Info
  • Tap a channel to switch to that channel

Lock/Unlock a program from the Series or Movie Info screen
Tap Lock or Unlock.
  • Lock appears when Parental Controls are on
  • Unlock appears when something is locked by Parental Controls
  • You’ll need to enter your Parental Control PIN to lock and unlock programs

Watch live TV at home

Access the control bar and thumb menu
While watching something, tap the screen to pull up the control bar and thumb menu. Tap the viewing area again or the X button in the middle of the thumb menu to hide them:

  • Control bar: Playback progress, Stop/Pause/Play, Info, Closed Captions, Descriptive Video
  • Thumb Menu: Mini Guide, Last/Recently Viewed, Keypad, jump 15 second forward/back

See recently watched channels, shows or movies

  1. From the Thumb Menu, tap the Last Viewed (L) button
  2. Swipe left and right to browse
  3. Tape a tile to watch a show or movie, or switch to a channel

Pull up the Mini Guide

  1. From the Thumb Menu, tap the CH button
  2. The Mini Guide will show up along the right edge of the screen and you’ll see channels that are playing the program listed
  3. Swipe up and down to scroll through channels
  4. Tap a channel to switch to it and close the Mini Guide


Jump 15 seconds forward or backward

From the Thumb Menu, tap either the 15+ or 15-button
 

Stop playback

From the Control Bar, tap Stop


Pause playback

From the Control Bar, tap Pause
 

Resume/Start playback

From the Control Bar, tap Play/Start

Watch live TV while you’re out

With the Contour app, you can watch TVGO channels anywhere. Here are a few ways to find them:


Live TV

  1. Open the Contour app
  2. Tap the three bars at the top left to open the menu
  3. Tap TV Go Channels under Live TV
  4. You’ll see all the networks that are available outside of your Cox Internet home network (based on your Cox TV plan)


On Demand

  1. Open the Contour app
  2. Tap the three bars at the top left to open the menu
  3. Tap Browse
  4. Tap the blue Filters button at the top left
  5. Tap Available Out of Home (TV GO)
  6. Tap Done to see which channels are available on the go
 
Search for Out of Home channels
  1. Tap the Search box on the Main Menu
  2. Use the keyboard to type a movie, TV show or sports team
  3. As you type, results will start appearing
  4. Entering certain channel names will show channel collections (for example, if you search ESPN, you’ll see all available ESPN channels)
  5. Channels that aren’t labeled TV GO aren’t available outside your house

 

Watch On Demand

Learn your way around On Demand on the Contour app. Don’t forget, you’ll only see the programs you’re subscribed to:
 

Find On Demand movies and TV shows

  1. From the Main Menu, tap the kind of programming you’re looking for (TV, movies, networks and more)
  2. Swipe left and right to browse, or use Search to find a show or movie


Sort On Demand listings

  1. While browsing On Demand listings, tap the default option Popular in the upper-right-hand corner, next to the gallery and list view
  2. Choose an option
 
Filter On Demand to see available options
  1. While browsing On Demand listings, tap Filter to narrow results
  2. Choose one or several of these filters:
    a.  Available for Download
    b.  Available Out of Home
    c.  High Definition
    d.  Closed Captioning
    e.  Secondary Audio (SAP)
You’ll see an indicator in the upper-left corner showing any active filters. Tap the indicator to clear the filter.
 
Switch between gallery and list views
While browsing On Demand listings, tap View Controls in the upper-right corner

Manage downloads

Wondering which devices have downloaded programs?

  1. Sign in to the Contour app
  2. Select Settings
  3. Select Manage Devices

You’ll see all your devices. If a device has a red return button next to it, that means it has downloaded content.

Setup Closed Captioning

Turn Closed Captions on/off
While you’re watching something, tap the screen to bring up the Control Bar, then tap CC to turn Closed Captions on or off. The CC button will turn blue when Closed Captioning is on. 

 

Turn Video Descriptions on/off
While watching something, tap the screen to bring up the Control Bar, then tap the speech bubble icon.

 

Pull up the Settings menu
On the Main Menu, just tap the Settings icon at the bottom right.

 

Turn SAP on/off and choose a SAP language

  1. On the Settings menu, tap Accessibility
  2. Tap SAP
  3. Use the toggle switch to turn SAP on or off
  4. When SAP is on, you’ll see the Language Selector
  5. Tap a language
 

Setting up Parental Controls

Create Parental Control PIN
On the Settings menu, tap Parental Controls. Then use the toggle switch to turn Parental
Controls on.

  • If you haven’t set up Parental Controls, you’ll be asked to create and confirm a PIN
  • If you have set up Parental Controls, you’ll need to type in that PIN to access the Parental Controls menu

Turn Safe Browse on/off or change Safe Browse settings

  1. Tap Safe Browse on the Parental Controls menu
  2. Tap the toggle switch to turn the feature on or off
Heads up
  • When Safe Browse is on, you can choose between High and Medium settings
  • Impacted programs will show their title, description and episode info as “hidden by Safe Browse”

Lock or unlock TV Ratings

  1. Tap TV Rating Locks on the Parental Controls menu
  2. Choose the ratings you want to lock or change
  3. If you’re asked, type in your PIN
  4. If you see a filled lock icon, then you’re all set
Under TV-MA, you can also block different rating categories:
  • L: Language
  • S: Sexual Content
  • V: Violence

Lock/Unlock movie ratings

  1. Tap Movie Ratings on the Parental Controls menu
  2. Choose the ratings you want to lock or change
  3. Type in your PIN if you’re asked to
  4. A filled lock icon means you’re good to go
Lock or unlock a network or channel
  1. Tap Networks/Channels on the Parental Controls menu
  2. Choose the channels you want to lock or choose Lock All or Clear All
    a.  Quick Lock: locks all versions of the channel (SD/HD) and all related On Demand programs
    b.  Channels: locks linear channel viewing (watching the channel live) or different settings for certain channels
    c.  On Demand: lock any On Demand programs related to the network
  3. Enter your PIN if you’re asked
  4. A filled lock icon means you’re all set

Reset all restrictions

  1. Tap Reset All Restrictions on the Parental Controls menu
  2. Enter your PIN
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