Untitled Document

Troubleshooting
RELATED INFORMATION
•  Area codes for the U.S. and Canada

 

 

CALLING FEATURES

HARDWARE

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CALLING FEATURES

I am still getting out-of-area and unavailable callers on my Caller ID.

Anonymous Call Rejection does not block unknown or out-of-area callers. This feature only blocks callers that have Caller ID blocking.

How do I set up my voice mailbox?

  • Call your home phone number (associated with your Cox telephone service) from your home phone..
  • Press * to interrupt the default greeting.
  • You will be asked to set up a password, name the box, and record a greeting.
  • When you complete the setup, you will hear the message, "You have now completed the setup process."

I cannot dial 900 numbers.

Verify that you do not have 900/976 call blocking on your phone by checking the services listed on your bill. If you are having a problem dialing a 900/976 number, call 611.

Can I disable Call Waiting?

Yes. Dial *70 and then dial your number.

I am having a problem dialing an international number.

When dialing an International number, it is not necessary to start your dialing with a "1." This is replaced by the "011" code. (See International Calling.)

My telephone keeps forwarding callers and I do not know how to stop it.

  • To disable Call Forwarding dial *73.
  • To disable Call Forwarding Busy dial *91.
  • To disable Call Forwarding No Answer dial *93.

I cannot use some features on my telephone.

If you hear a fast busy signal when you try using a feature, this means that you do not subscribe to the feature. Please contact us to add the feature to your telephone services.

I cannot dial out. When I try I hear beeps and clicks.

Check your phone setting and make sure the phone is set to "Tone" and not "Pulse."

Why do I need to dial area codes for certain local calls?

With the large volume of telephone numbers being used today, many area codes have been split to allow for more telephone numbers to be introduced. These new area codes are associated with routing the call to specific communities and are required to complete the call.

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HARDWARE

I have no dial tone on my telephone.

  • Check to make sure there are no telephones off the hook.
  • Unplug all telephone equipment on that phone line for 5 to 10 minutes and then plug in a single hardwired phone.
  • If you are able to restore dial tone temporarily, call 611 for assistance.
  • If you are not able to restore dial tone, use a different phone or call or email your local Cox Technical Support office.

My telephone is not ringing.

Check the volume and ringer controls on your phone to make sure the settings are correct. If the problem persists call 611.

I am getting short rings on my phone and no one is there when I answer.

  • If your phone is giving only one short ring, you may have Call Forwarding activated on your line.
  • To disable call forwarding dial *73.

One of my telephone jacks is not working.

  • Try plugging another telephone into the jack to verify that the problem is not the telephone itself.
  • Check all connections to make sure that all telephones are securely plugged in.
  • If you continue to experience problems with the jack, dial 611 for assistance.

I cannot use my fax machine or modem because my voicemail is making a stutter dial tone.

If you are unable to clear the stutter tone by retrieving your messages, try adding commas in front of the phone number you are dialing. Commas tell the equipment to delay before dialing. Try adding 6 to 8 commas to delay the equipment until the stutter dial tone for voicemail goes away.

Does your network support 56k modems?

Yes. To make sure that you are getting the best possible connection, please make sure you are using the most current modem software or drivers.

Why is my 56k modem unable to achieve throughput speeds of 56 kbps?

  • Check the configuration of your modem and software to make sure it has been set up properly for optimal connection speeds.
  • For 56k modems, you must make sure that your modem is V.90 compatible.
  • If you are using your modem for Internet connections, contact your Internet Service Provider (ISP) to make sure you are connecting to the correct telephone number and that your ISP is using equipment configured for optimal connection speeds.

If my cable goes out, will my phone go out too?

Not necessarily, because cable outages can occur for a variety of reasons that may not affect the telephone service. Cox's Network Operations Center constantly monitors the network for potential problems, quickly identifies interruptions in service, and remedies the problem. In addition, if the problem is an electrical power outage, Cox provides back-up power so your phone keeps working.

Will Cox Digital Telephone service work with regular computer modems?

Yes, Cox telephone service also works with dial-up modems.