there a fee to switch to Cox Long Distance?
is no charge to switch over to Cox
Long Distance. And, Cox Long Distance is simple and affordable.
am I still receiving a separate Long Distance bill from companies
like AT&T or MCI?
Distance companies prefer to bill customers
their long distance calling, that is why you receive a separate
if you select Cox as your long
distance provider we can put all of your local and long
distance on one easy to understand bill.
are some of the FCC charges that I see on my bill for?
Universal Fund Fee was created by the FCC to help provide
affordable telecommunications services for low-income families,
to remote areas and advanced services, such as Internet access,
to eligible organizations. All long distance carriers pay
into this fund. The Carrier Line Fee helps recover a portion
of fees paid to local telephone companies for access.
my long-distance company be changed without my permission?
your long-distance company without your approval is called "slamming," and
- Slamming: The
illegal practice of changing a consumer's telephone service - local, intralata or
long distance service - without permission. Such unauthorized
switching violates FCC rules, regardless if the change
was intentional or unintentional.
- Cramming: A
practice in which customers are billed for enhanced features
such as voice mail, caller-ID and call-waiting that they
have not ordered. This Definition is provided so that each
user will be able to differentiate slamming vs. cramming.
Cramming is NOT to be tracked for purposes
of reporting to the FCC.
is a Universal Connectivity Charge (UCC)?
Federal Communications Commission (FCC) requires Cox and
other long distance carriers to pay into the Universal Service
Fund. This helps provide affordable telephone service and
gives schools, libraries and rural healthcare providers access
to the Internet. Cox is recovering its costs for the required
payments into this fund through a separate charge on each
residential customer's bill. This charge is called the Universal
Connectivity Charge. more info >
the rates increase?
see more information in regard to your local rates
the difference between intra-state and inter-state?
refers to calls that originate and terminate within the same
state. Inter-state calls originate in one state and terminate
in another. Cox Communications is licensed to provide both
intra and inter-state services to our customers.
are the rates for your service and features?
Communications has been able to offer many of our customer’s
local service at a price lower than their previous provider.
Our other features, such as Voice
Mail, Caller ID and Call
Waiting, may also be lower.
I keep my current phone number?
in most instances, Local Number Portability (LNP)
allows a customer to change local exchange carriers and maintain
their current telephone number, even though they are now
serviced by a different provider.
Cox Digital Telephone, will directory assistance be available?
Assistance is available with Cox Digital Telephone service.
I still be listed in the phone book?
Or if you choose, the information can be kept private
can I tell who my long distance provider is?
are several ways to determine who your long distance provider
Cox Customer Care.
b) You may easily determine your Long Distance Carrier by calling 1-700-555-4141 from
the phone line in question. A recorded message will state the name of your
c) Dial "0" and an operator who will assist you.
you assist me with my Voice Mail?
guide has a special insert devoted to Voice
Mail, its features and also provides comprehensive operating
instructions. If you are having any difficulty with your
service after reading this insert, please contact your local
calling center and a Cox
Customer Care Representative will assist you with your
I make a phone call and watch TV at the same time?
In fact, you can also be surfing the Internet with Cox High Speed Internet. Cox's broadband network allows you to use
multiple appliances simultaneously.
Cox renting its phone line from another service provider?
Cox Communications is a facilities-based provider. That means
all of our services are provided over a network that we've
built and monitor.
makes Cox Digital Telephone better than its competitors?
Digital Telephone is provided over an upgraded digital fiber-optic
network that has made Cox first in reliability. Our state-of-the
art technology assures you of crystal-clear connections and,
to keep your phone service trouble-free, we monitor the network
24 hours a day.
Installation & Repair
someone have to be home at the time of install?
it is important that we make sure that the phone jacks in
your home have dial tone and that all of the services that
you requested are in working order before we leave.
exactly do you do during the time of install?
will attach a Network Interface Unit (NIU)
to the side of the your home (usually where the other utilities
are located), test phone lines and jacks, verify services
and test outgoing and incoming call ability.
is a Network Interface Unit (NIU)?
Network Interface Unit (NIU) is the
device placed on the side of a customer's house that connects
incoming signals to the wiring inside a customer's home.
Cox's NIU is similar to the device that other phone companies
the house have to be re-wired?
not. There might be a time when our customer wants an outlet
in a place that is not pre-wired or there is a problem
with the existing pre-wire but this is the exception, not
With power outages, if one service goes down, will the other Cox services go down also? (i.e. Cox High Speed Internet goes down, will the phone service go down also?)
Outages can occur for a variety of reasons that may not
affect the telephone lines. Cox's Network Operations Center
constantly monitors the network for potential problems,
quickly identifies interruptions in service, and remedies
I have to buy a special telephone for the new service?
the telephone devices working with your current service
should work on Cox's Digital Telephone service. Cox utilizes
the same type of switching equipment and software as other
telephone service providers.
Cox Digital Telephone lines work with regular computer
Cox telephone service also works with dial-up modems.
my cable goes out, will my phone go out too?
necessarily, because cable outages can occur for a variety
of reasons that may not affect the telephone lines. Cox's
Network Operations Center constantly monitors the network
for potential problems, quickly identifies interruptions
in service, and remedies the problem. In addition, if the
problem is an electrical power outage, Cox provides back-up
power so your phone keeps working.
Telephone Terms Glossary
Jack: The term jack sometimes means
both receptacle and plug and sometimes just the receptacle.
The most common telephone jack is the RJ-11 jack, which
can have six conductors but usually is implemented with
four. The RJ-11 jack is likely to be the jack that your
household or office phones are plugged into from the ordinary "untwisted" wire
(sometimes called "gray satin" or "flat wire") people are
most familiar with.
LNP: (Local Number Portability)
The capability of keeping the same local telephone number
when switching carriers.
network interface unit (NIU) (sometimes called a network
interface device) is a device that serves as a commmon
interface for various other devices within a local area network
(LAN), or as an interface to allow networked computers
to connect to an outside network. The NIU enables communication
between devices that use different protocols by supplying
a common transmission protocol , which may be used instead
of the devices' own protocols, or may be used to convert
the specific device protocol to the common one.
key on the telephone produces two tones, one indicating the
row and the other the column of the key.
the destination (receiver end) of the communications circuit,
a pulse code demodulator converts the binary numbers back
into pulses having the same quantum levels as those in the
modulator. These pulses are further processed to restore
the original analog waveform.
Modem: (MO dulator- DEM odulator)
A device that allows a computer or terminal to transmit data
over a standard telephone line. It converts digital pulses
from the computer to audio tones that an analog telephone
line is set up to handle and vice versa. The term usually
refers to 56 Kbps modems (V.92, V.90),
the current top speed, or to older 28.8 Kbps modems (V.34).
The term may also refer to higher-speed cable or DSL modems
or to ISDN terminal adapters, which are all digital and technically
up to 56,000 bits per second downstream (but in practice
somewhat less). Derived from the x2 technology of 3Com (US
Robotics) and Rockwell's K56flex technology.
V Series Recommendations from the ITU-TS are summarized in
the table below. They include the most commonly used modem
standards and other telephone network standards.
ISP (Internet Service Provider) is a company that provides
individuals and other companies access to the Internet and
other related services such as Web site building and virtual
dial tone: A stutter dial tone is a dial tone
interrupted by short pauses of silence. The stutter dial
tone indicates that you have a voice mail message waiting.
the practice of placing unauthorized, misleading, or deceptive
charges on your telephone bill. Entities that fraudulently
cram people appear to rely largely on confusing telephone
bills in order to mislead consumers into paying for services
that they did not authorize or receive. In addition to providing
local telephone service, local telephone companies often
bill their customers for long distance and other services
that other companies provide. When the local company, the
long distance telephone company, or another type of service
provider either accidentally or intentionally sends inaccurate
billing data to be included on the consumer's local telephone
bill, cramming can occur.
to the unauthorized switching of your long distance by a
new long distance carrier. This problem can be prevented
by asking our local phone company for a PICC freeze
after you choose your long distance company.
PIC freeze is a "lock" placed on your phone line to prevent
the unauthorized switching of your long distance service.
Local Exchange Carrier)- Telephone companies (i.e. Cox
Communications) that are authorized to provide local telephone
service in competition with the Regional Bell Operating
Companies (i.e. Pacific Bell, US West, SNET, etc.) or other
established independent companies such as GTE.
Long Distance: refers to calls placed from one
state to another (also called state-to-state long distance).
toll: prices of toll calls where the origin and
destination are in the same state.
toll: prices of toll calls where the origin and
destination are in different states.