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Zoom 5370

Details

     

Modem Information

DOCSIS 3.0 Cable Modem

16x4 channel bonding

To achieve Gigabit speeds or higher, a DOCSIS 3.1 modem is required

Highest Service Level

Go Faster - 250 Mbps
   

Front View

Front View of Zoom 5370 modem

Click to enlarge.


 

  • The highest service level is based on wired connectivity speeds.
  • After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators continuously indicate that the cable modem is online and fully operational.
     

Back View

Back View of Zoom 5370 modem

Click to enlarge.

  

The Zoom 5370 has the following ports and buttons available on the back of the modem.

  • LAN - Connects devices to the 10/100/1000 Ethernet port. Only one port is active at a time.
  • RESET - Press and hold this recessed button for at least 10 seconds to restore to factory defaults and reboot the modem
  • RF - Connects to a coaxial cable
  • POWER - Connects to the power adapter
  • ON / OFF - Turns the modem on and off
     

MAC Address

MAC sticker

Click to enlarge.

  

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER LED On None - the modem is powered on
Off No power - Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
DS LED Solid Blue None - multiple downstream channels are in use
Blinking Blue Negotiating multiple downstream bonded channels - Verify all cable connections and try resetting the modem.
Solid Green None - one downstream channel is in use
Blinking Green Scanning for downstream channels - Verify all cable connections and try resetting the modem.
US LED Solid Blue None - multiple upstream channels is in use
Blinking Blue Negotiating multiple upstream bonded channels - Verify all cable connections and try resetting the modem.
Solid Green None - one upstream channel is in use
Blinking Green Scanning for an upstream channel - Verify all cable connections and try resetting the modem.
Off No upstream channels are in use - Verify all cable connections and try resetting the modem.
ONLINE LED On None - the modem is online
Blinking None - the modem is registering a connection
Off The modem is offline - Verify all cable connections and try resetting the modem.
LAN LED Green None - a device is connected to the Ethernet port and is using 1 Gbps LAN speed
Amber None - a device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed
Blinking None - data is being transferred over the Ethernet connection
Off No device is connected, or the device is disabled - Verify all cable connections and try resetting the modem.

Manufacturer Resources

Quick Start (PDF)

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