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Zoom 5370

Details




Modem Information

DOCSIS 3.0 Cable Modem

16x4 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Preferred 250



Front View

Front View of Zoom 5370 modem

Click to enlarge.


 

  • The highest service level is based on wired connectivity speeds.
  • After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.



Back View

Back View of Zoom 5370 modem

Click to enlarge.


The Zoom 5370 has the following ports and button available on the back of the modem.

  • LAN - Connects devices to the 10/100/1000 Ethernet port. Only one port is active at a time.
  • RESET - Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
  • RF - Connects to a coaxial cable
  • POWER - Connects to the power adapter
  • ON / OFF - Turns the modem on and off



MAC Address

MAC sticker

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
POWER LEDOnNone - the modem is powered on
OffNo power - Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
DS LEDSolid BlueNone - multiple downstream channels are in use
Blinking BlueNegotiating multiple downstream bonded channels - Verify all cable connections and try resetting the modem.
Solid GreenNone - one downstream channel is in use
Blinking GreenScanning for downstream channels - Verify all cable connections and try resetting the modem.
US LEDSolid BlueNone - multiple upstream channel is in use
Blinking BlueNegotiating multiple upstream bonded channels - Verify all cable connections and try resetting the modem.
Solid GreenNone - one upstream channel is in use
Blinking GreenScanning for an upstream channel - Verify all cable connections and try resetting the modem.
OffNo upstream channels are in use - Verify all cable connections and try resetting the modem.
ONLINE LEDOnNone - the modem is online
BlinkingNone - the modem is registering a connection
OffThe modem is offline - Verify all cable connections and try resetting the modem.
LAN LEDGreenNone - a device is connected to the Ethernet port and is using 1 Gbps LAN speed
AmberNone - a device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed
BlinkingNone - data is being transferred over the Ethernet connection
OffNo device is connected or the device is disabled - Verify all cable connections and try resetting the modem.

Manufacturer Resources

Quick Start (PDF)

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