Zoom 5363

Details


Modem Information DOCSIS 3.0 Dual Band WiFi Modem 8x4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.1 modem or gateway	Highest Service Level Go Fast - 100 Mbps

Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Go Fast - 100 Mbps


Front View Click to enlarge.		After the cable modem is successfully registered on the network, the Power, Receive, Send, and Online indicators continuously indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View Click to enlarge.		The Zoom 5363 has the following ports available on the back of the modem. LAN 1-4 (Gigabit Ethernet 1-4) - Four 10/100/1000 auto-sensing Ethernet ports for computers and other devices with an Ethernet port. Only one port is active at a time. RESET - Press and hold this recessed button for at least 8 seconds in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your device. COAX - Connect your coaxial cable line to this port. POWER - Connect the supplied power cube to this port.

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.

Troubleshooting

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Power	Off	No Power. Verify all connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
Power	Solid Green	None
DS Receive	Flashing	Scanning for the downstream channel is in progress. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	Solid Green	None. Connection from the computer to the Internet is established on one channel.
	Solid Blue	None. The modem operates on multiple channels (downstream bond mode).
US Send	Off	The upstream channel is inactive. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	Flashing	Scanning for the upstream channel is in progress. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	Solid Green	None. Connection from the Internet to the computer is established on one channel.
	Solid Blue	None. The modem operates on multiple channels (upstream bond mode).
Online	Off	No connection. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	Solid Green	None. The cable modem is operational.
	Flashing	None. The cable interface acquires the IP address, time of day, and configuration.
Wireless or WPS	Off	No devices are connected. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	Flashing Orange	None. WPS is in discovery mode (pairing).
	Solid Green	None. Wireless is enabled, or Pairing is completed successfully.
WPS Button	N/A	Pressing the WPS button initiates a WPS connection with other wireless devices.