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Zoom 5363

Details

     

Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Ultimate

   

Front View

Zoom 5363 Front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

     

Back View

Zoom 5363 back view

Click to enlarge.

 

The Zoom 5363 has the following ports available on the back of the modem.

  • LAN 1-4 (Gigabit Ethernet 1-4) - Four 10/100/1000 auto-sensing Ethernet ports for computers and other devices that have an Ethernet port.
  • RESET - Press and hold this recessed button at least 8 seconds in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your device.
  • COAX - Connect your coaxial cable line to this port.
  • POWER - Connect the supplied power cube to this port.
     

MAC Address

Zoom 5363 MAC light

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power

Zoom 5363 power light
Off No Power. Verify all connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None

DS Receive

Zoom 5363 downstream light

 

Flashing Scanning for downstream channel is in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None. Connection from the computer to the Internet is established on one channel.
Solid Blue None. The modem is operating on more than one channel (downstream bond mode).

US Send


Zoom 5363 upstream light

Off Upstream channel is inactive. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Flashing Scanning for upstream channel is in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None. Connection from the Internet to the computer is established on one channel.
Solid Blue None. The modem is operating on more than one channel (upstream bond mode).

Online


Zoom 5363 online light

Off No connection. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None. Cable modem is operational.
Flashing None. Cable interface is acquiring IP address, time of day, and configuration.

Wireless or WPS

Zoom 5363 wireless light

Off No devices connected. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Flashing Orange None. WPS is in discovery mode (pairing).
Solid Green None. Wireless is enabled or Pairing completed successfully.
WPS Button

Zoom 5363 WPS button
N/A Pressing the WPS button initiates a WPS connection with other wireless devices.

Manufacturer Resources

For more detailed technical information on the Zoom 5363, use the resources below.

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