Troubleshooting
The lights indicate the current status of your WiFi modem. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
Power LED | On | None - the modem is powered on |
Off | No power - Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on. |
Downstream LED | Solid Blue | None - multiple downstream channels are in use |
Blinking Blue | None - negotiating multiple downstream bonded channels - Verify all cable connections and try resetting the modem. |
Solid Green | None - one downstream channel is in use |
Blinking Green | None - scanning for downstream channels - Verify all cable connections and try resetting the modem. |
Upstream LED | Solid Blue | None - multiple upstream channel is in use |
Blinking Blue | None - negotiating multiple upstream bonded channels - Verify all cable connections and try resetting the modem. |
Solid Green | None - one upstream channel is in use |
Blinking Green | None - scanning for an upstream channel - Verify all cable connections and try resetting the modem. |
Off | No upstream channels are in use - Verify all cable connections and try resetting the modem. |
Online LED | On | None - the modem is online |
Blinking | None - the modem is registering a connection |
Off | The modem is offline - Verify all cable connections and try resetting the modem. |
LAN 1 2 3 4 LEDs | Green | None - a device is connected to the Ethernet port and is using 1 Gbps LAN speed |
Amber | None - a device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed |
Blinking | None - data is being transferred over the Ethernet connection |
Off | No device is connected or the device is disabled - Verify all cable connections and try resetting the modem. |
2.4 GHz LED | Off | 2.4 GHz wireless is not enabled |
Solid Green | None - 2.4 GHz wireless is enabled |
Blinking Green | None - data is being transferred over the 2.4 GHz WiFi connection |
5 GHz LED | Off | WiFi is not enabled |
Solid Green | None - 5 GHz wireless is enabled |
Blinking Green | None - data is being transferred over the 5 GHz WiFi connection |
WPS LED | Blinking | None - WPS is in discovery mode |
On | None - WPS configuration is successful |
Off | No WiFi device is connected - Press the WPS button on the back of the modem to initiate a WPS connection with wireless devices |
Manufacturer Resources
For more detailed technical information, use the resources below.