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Zoom 5360

Details




Modem Information

DOCSIS 3.0 Cable Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150



Front View

Front View of Zoom 5360 modem

Click to enlarge.

  • This device is also known as the N600.
  • After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.



Back View

Back View of Zoom 5360 modem

Click to enlarge.


The Zoom 5360 has the following ports and buttons available on the back of the modem.

  • POWER - Connects to the power adapter
  • RESET - Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
  • WPS Button - Press and hold this button 5 seconds to initiate a WPS connection to devices
  • LAN 1 2 3 4 - Connects devices to the 10/100/1000 Ethernet port. Only one port is active at a time.
  • RF - Connects to a coaxial cable



MAC Address

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your WiFi modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
Power LEDOnNone - the modem is powered on
OffNo power - Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
Downstream LEDSolid BlueNone - multiple downstream channels are in use
Blinking BlueNone - negotiating multiple downstream bonded channels - Verify all cable connections and try resetting the modem.
Solid GreenNone - one downstream channel is in use
Blinking GreenNone - scanning for downstream channels - Verify all cable connections and try resetting the modem.
Upstream LEDSolid BlueNone - multiple upstream channel is in use
Blinking BlueNone - negotiating multiple upstream bonded channels - Verify all cable connections and try resetting the modem.
Solid GreenNone - one upstream channel is in use
Blinking GreenNone - scanning for an upstream channel - Verify all cable connections and try resetting the modem.
OffNo upstream channels are in use - Verify all cable connections and try resetting the modem.
Online LEDOnNone - the modem is online
BlinkingNone - the modem is registering a connection
OffThe modem is offline - Verify all cable connections and try resetting the modem.
LAN 1 2 3 4 LEDs
 
GreenNone - a device is connected to the Ethernet port and is using 1 Gbps LAN speed
AmberNone - a device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed
BlinkingNone - data is being transferred over the Ethernet connection
OffNo device is connected or the device is disabled - Verify all cable connections and try resetting the modem.
2.4 Ghz LEDOff2.4 Ghz wireless is not enabled
Solid GreenNone - 2.4 Ghz wireless is enabled
Blinking GreenNone - data is being transferred over the 2.4 Ghz WiFi connection
5 Ghz LEDOffWiFi is not enabled
Solid GreenNone - 5 Ghz wireless is enabled
Blinking GreenNone - data is being transferred over the 5 Ghz WiFi connection
WPS LEDBlinkingNone - WPS is in discovery mode
OnNone - WPS configuration is successful
OffNo WiFi device is connected - Press the WPS button on the back of the modem to initiate a WPS connection with wireless devices

Manufacturer Resources

For more detailed technical information, use the resources below.

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