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Zoom 5360

Details

     

Modem Information

DOCSIS 3.0 Cable Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Preferred 100

   

Front View

Front View of Zoom 5360 modem

Click to enlarge.

  • This device is also known as the N600.
  • After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.
     

Back View

Back View of Zoom 5360 modem

Click to enlarge.

 

The Zoom 5360 has the following ports and buttons available on the back of the modem.

  • POWER - Connects to the power adapter
  • RESET - Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
  • WPS Button - Press and hold this button 5 seconds to initiate a WPS connection to devices
  • LAN 1 2 3 4 - Connects devices to the 10/100/1000 Ethernet port
  • RF - Connects to a coaxial cable
     

MAC Address

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your WiFi modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
Power LED On None - the modem is powered on
Off No power - Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
Downstream LED Solid Blue None - multiple downstream channels are in use
Blinking Blue None - negotiating multiple downstream bonded channels - Verify all cable connections and try resetting the modem.
Solid Green None - one downstream channel is in use
Blinking Green None - scanning for downstream channels - Verify all cable connections and try resetting the modem.
Upstream LED Solid Blue None - multiple upstream channel is in use
Blinking Blue None - negotiating multiple upstream bonded channels - Verify all cable connections and try resetting the modem.
Solid Green None - one upstream channel is in use
Blinking Green None - scanning for an upstream channel - Verify all cable connections and try resetting the modem.
Off No upstream channels are in use - Verify all cable connections and try resetting the modem.
Online LED On None - the modem is online
Blinking None - the modem is registering a connection
Off The modem is offline - Verify all cable connections and try resetting the modem.
LAN 1 2 3 4 LEDs
 
Green None - a device is connected to the Ethernet port and is using 1 Gbps LAN speed
Amber None - a device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed
Blinking None - data is being transferred over the Ethernet connection
Off No device is connected or the device is disabled - Verify all cable connections and try resetting the modem.
2.4 Ghz LED Off 2.4 Ghz wireless is not enabled
Solid Green None - 2.4 Ghz wireless is enabled
Blinking Green None - data is being transferred over the 2.4 Ghz WiFi connection
5 Ghz LED Off WiFi is not enabled
Solid Green None - 5 Ghz wireless is enabled
Blinking Green None - data is being transferred over the 5 Ghz WiFi connection
WPS LED Blinking None - WPS is in discovery mode
On None - WPS configuration is successful
Off No WiFi device is connected - Press the WPS button on the back of the modem to initiate a WPS connection with wireless devices

Manufacturer Resources

For more detailed technical information, use the resources below.

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