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Zoom 5354

Details




Modem Information

DOCSIS 3.0 Single Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150



Front View

image of the Front View of the Zoom 5354

Click to enlarge.

  • The Zoom / Motorola 5354 is a DOCSIS 3.0 device offering 8x4 channel bonding.
  • After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.



Back View

image of the Back View of Zoom 5354 modem

Click to enlarge.


The Zoom 5354 has the following ports and buttons available on the back of the modem.

  • ON / OFF - Turns the modem on and off.
  • POWER - Connects to the power adapter.
  • USB1 - Located on top of device; connects to a USB Flash drive or hard drive.
  • USB2 - Connects to a USB Flash drive or hard drive.
  • WLAN - Press and hold this button for five seconds to turn WiFi connectivity on and off.
  • WPS / RESET - Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem.
  • LAN 1 2 3 4 - Connects devices to the 10/100/1000 Ethernet port. Only one port is active at a time.
  • CABLE - Connects to a coaxial cable.



MAC Address

image of the MAC Address of 5352

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. The CM MAC address is located next to the USB1 port on the side of this device.

Troubleshooting

The modem lights indicate the current status of your cable modem / router. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblem
Power LEDOnNone. The modem is powered on.
OffNo power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
Downstream LEDSolid BlueNone. Multiple downstream channels are in use.
Blinking BlueNone. Negotiating multiple downstream bonded channels. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. One downstream channel is in use.
Blinking GreenNone. Scanning for downstream channels. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Upstream LEDSolid BlueNone. Multiple upstream channel is in use.
Blinking BlueNone. Negotiating multiple upstream bonded channels. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. One upstream channel is in use.
Blinking GreenNone. Scanning for an upstream channel. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffNo upstream channels are in use. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Online LEDOnNone - the modem is online
BlinkingNone - the modem is registering a connection
OffThe modem is offline. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact us.
LAN 1 2 3 4 LEDsGreenNone. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
AmberNone. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
BlinkingNone. Data is being transferred over the Ethernet connection.
OffNo device is connected or the device is disabled. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact us.
USB 1 2 LEDsOffNo device is connected.
Solid GreenNone. USB network attached storage device or media server is connected.
Blinking GreenNone. Reading or writing to a USB device.
WLAN LEDOffWiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
BlinkingNone. Data is being transferred over the WiFi connection.
OnNone. WiFi is enabled.
WPS LEDBlinkingNone. WPS is in discovery mode.
OnNone. WPS configuration is successful.

Manufacturer Resources

For more detailed technical information on the Zoom 5354, use the resources below.

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