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Zoom 5350

Details

     

Modem Information

DOCSIS 3.0 Single Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Preferred 100

   

Front View

Front View of the Zoom 5350
Click to enlarge.


 

  • The Zoom 5350 is a DOCSIS 3.0 device offering 8 x 4 channel bonding.
  • Allow 5 to 30 minutes to power up the first time because the cable modem / router must locate and connect to the appropriate channels for communication. The DS (downstream), US (upstream), and / or Online modem lights will flash until the Online light stays steady green to signal success.
     

Back View

Back View of Zoom 5350 modem
Click to enlarge.

 


The Zoom 5350 has the following ports available on the back of the cable modem / router.

  • GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.
  • USB - Connect to the USB port on your computer.
  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your cable modem/router.
  • CABLE - Connect your coaxial cable line to this port.
  • AC IN - Connect the supplied power cord to this port.
     

MAC Address

MAC Address of DPQ3925 gatewayClick to enlarge.

 
MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Lights on the Zoom Motorola 5350

The modem lights indicate the current status of your cable modem / router. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power Off No power - Verify all cable connections and try resetting the modem.
Solid Green None

DS 

(Downstream)

Blinking Green Scanning for downstream channel - Verify all cable connections and try resetting the modem.
Solid Green None - connection established on one channel
Solid Blue None - operating on more than one channel (downstream bond mode)

US

(Upstream)

Off Upstream channel is inactive - Verify all cable connections and try resetting the modem.
Blinking Green Scanning for upstream channel - Verify all cable connections and try resetting the modem.
Solid Green None - connection established on one channel
Solid Blue None - operating on more than one channel (upstream bond mode)
ONLINE Off No connection - Verify all cable connections and try resetting the modem.
Solid Green None - modem is operational
LINK 1 - 4 Off No Ethernet link detected
Blinking Green None - data is flowing
Blinking Amber None - data is flowing
Solid Green None - connected to 10 or 100 Mbps
Solid Amber None. - connected at 10 or 100 Mbps
WPS Off No WiFi client associated with the cable modem via WPS - Enable WiFi.
Blinking Green None - WPS is in discovery mode, (LED blinks for up to 2 minutes)
Solid Green None - WPS configuration is successful
WLAN Off WiFi disabled - Enable WiFi.
Blinking Green Data flowing
Solid Green None - WiFi is enabled

Manufacturer Resources

For more detailed technical information on the Zoom 5350, use the resources below.

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